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Business Analysis and UCD Fundamentals: Solve a Case Study
Highest Rated
Rating: 5.0 out of 5(11 ratings)
25 students

Business Analysis and UCD Fundamentals: Solve a Case Study

Be a Job Ready Business Analyst with a Case Study: By Dilraj -Business Analyst Professional in UK public sector
Highest Rated
Created byDilraj Bhatia
Last updated 1/2026
English
English [Auto],

What you'll learn

  • Practical application of Business Analysis and User Centered Design Skills solving a real world like case study
  • Crack your next Business Analysis interview with practical insights
  • Get Job Ready for Business Analysis and User Centered Design Career
  • Showcase a solved case study for future employers
  • Business Analysis and User Centered Design Skills for absolute beginners
  • Learn how to understand user needs, break down intricate business problems, identify key issues, and develop strategic solutions.
  • Simply get a taste of Business Analysis field of work and understand if it is the right fit for you

Course content

6 sections • 10 lectures • 32m total length

  • Introduction1:38

    This course introduces solving a case study using Business Analysis and User-Centered Design skills, outlines key learning outcomes, and shares insights from my experience as a  consultant Business Analyst working in the UK public sector.

  • Case Study Introduction0:56

    Introduction to Online Shopping Case Study where the business is struggling with declining sales and poor call Centre operations. A more in-depth walkthrough of the case study.

  • Methodology for Solving the Case Study3:22

    Plan an approach to solve this case study. Understand User Centered Design Methodology and its application for solving the case study.

Requirements

  • Curiosity and enthusiasm to learn about business analysis and user Centered design skills
  • No prior experience needed. You will learn about Business Analysis and UCD skills by practical application.

Description

About Me:

I am an experienced Consultant Business Analyst with over 20 years of experience of working in the UK Public Sector. I bring my knowledge and experience gained by working in a number of complex projects to you in this course in an easy to understand and practical way by solving a case study.

Course Description:

Are you done with endless theory and ready to experience how Business Analysis and User Centered Design work in the real world? This course is built for action. Whether you’re preparing for your next BA or UCD interview, seeking hands-on experience, or looking to deepen your practical skills, this immersive learning journey puts you in the driver’s seat.

Instead of abstract concepts and slide-heavy lectures, you’ll dive straight into practical problem-solving through a realistic, end-to-end case study. You’ll work with a struggling online shopping business facing declining sales and overwhelmed Call Centre operations. Your mission? Uncover what’s going wrong, understand real user pain points, and design solutions that can genuinely transform the business.

Step by step, you’ll apply industry-relevant techniques used by professional BAs and UX designers. You’ll

  • Set clear business goals

  • Identify key stakeholders and users

  • Define problem statements

  • Understand user needs

  • Draw out Themes of Problem Areas/How Might Wes

  • Design Solutions and Prototype

  • User Test the Prototype, gain feedback from end users and improvise the prototype

  • Provide Recommendations to the Business that truly makes a valuable impact

By the end of the course, you won’t just understand Business Analysis and User Centered Design concepts—you’ll be able to confidently demonstrate real-world experience, structured thinking, and business-driven recommendations that create measurable impact.


Who this course is for:

  • Beginners or professionals who want to go beyond theory and learn practical application of Business Analysis and UCD skills
  • Anyone/ absolute beginner who wants to find out if business analysis career is the right fit for them
  • Professionals who want to improve their business analysis skills and excel at their work
  • Students/Professionals who want to crack their next Business Analysis/User Centered Design interview
  • Students who want to showcase completed projects to their future employers
  • Anyone/ absolute beginner who wants to get into Business Analysis field

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