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AI driven Security Incident Response with ServiceNow
Rating: 4.7 out of 5(9 ratings)
27 students

AI driven Security Incident Response with ServiceNow

Enhance SOC performance with AI-powered detection, risk scoring, automation, and ServiceNow SecOps tools.
Created byArno Esterhuizen
Last updated 11/2025
English

What you'll learn

  • Effectively apply AI and automation to enhance security incident detection and response.
  • Configure and manage ServiceNow SIR components for intelligent incident handling.
  • Build risk-based prioritization using calculator groups, tags, and MITRE ATT&CK mapping.
  • Use Now Assist to summarize incidents, recommend actions, and automate analyst workflows.

Course content

9 sections • 27 lectures • 2h 30m total length

  • The Need for AI-Driven Security5:05

    Understand the modern cyber threat landscape, challenges faced by SOCs, and how AI and automation revolutionize incident response.

  • Overview of ServiceNow Security Incident Response (SIR)9:00

    Learn what SIR is, its role in the ServiceNow SecOps suite, and its core capabilities. Includes demo on Installing SIR Plugins.

  • AI Strengths and Limitations in Security4:56

    Explore the strengths of AI in data analysis, pattern recognition, and response automation — and recognize its limitations.

Requirements

  • Basic understanding of IT

Description

In today’s security landscape, SOC teams face an overwhelming volume of alerts, evolving threats, and increasing pressure to respond faster and more accurately than ever before. Traditional, manual incident handling models can no longer keep up — which is why AI-driven security and workflow automation have become essential.

This comprehensive course teaches you how to build modern, intelligent, and automated Security Incident Response capabilities using ServiceNow SecOps, Now Assist AI, and industry-leading frameworks such as MITRE ATT&CK and NIST.

Through real-world examples, hands-on demos, and clear step-by-step guidance, you’ll learn how to configure ServiceNow SIR from the ground up: creating incidents, designing process models, mapping attack techniques, configuring calculator groups, building automated playbooks, and integrating Now Assist to accelerate triage and response.

You’ll also discover how AI enhances security operations — from anomaly detection and incident summarization to automated recommendations, prioritization, and predictive threat modeling. By the end of the course, you will have built a complete AI-enhanced incident response framework that aligns with business risk, drives SOC efficiency, and supports continuous improvement.

Whether you’re a SOC analyst, security engineer, ServiceNow administrator, or an IT professional looking to break into security automation, this course equips you with the skills to confidently design, operate, and improve AI-powered incident response workflows.

Join me and learn how to transform your SOC into a proactive, adaptive, and intelligent security operation.

Who this course is for:

  • This course is designed for cybersecurity professionals, SOC analysts, ServiceNow administrators, and IT security engineers who want to modernize and elevate their incident response capabilities using AI and automation. It is ideal for learners who work in environments with high alert volumes, complex threat landscapes, or a need for faster, more consistent decision-making.

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