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Adaptive leadership: Leading teams through uncertainty
Rating: 4.6 out of 5(491 ratings)
1,216 students

Adaptive leadership: Leading teams through uncertainty

Practical strategies for leading people in times of change and complexity
Created byClaire Doody
Last updated 5/2026
English

What you'll learn

  • Stop looking for certainty in high-change environments and start leading effectively when uncertainty is present.
  • Use both / and thinking to leverage uncertainty to your advantage.
  • Recognize the level of complexity present in your team's work and adjust your leadership style to match.
  • Develop emotional fluency in recognizing how you and your team respond to uncertainty and create space for high quality check-ins.
  • Facilitate your team through a series of powerful exercises so they can perform well in uncertainty.
  • Communicate change in a way that is empathetic and direct.

Course content

5 sections • 16 lectures • 58m total length

  • Introduction2:43
  • The power of both/and3:21

    Embrace uncertainty as a productive element of leadership by applying polarity thinking and both/and approaches to balance tensions between team needs and organizational needs, and candor and diplomacy.

  • The role of complexity in organizational change3:08

Requirements

  • This course is suitable for anyone who leads a team.

Description

The world is changing fast and organizations are experiencing relentless change. Change fatigue is real. And somehow, in the middle of all that, your team is still looking to you for clarity, stability, and direction.

The uncertainty that arises from change is uncomfortable. It can trigger a threat response - that fight, flight, or freeze reaction — and we naturally want to find something solid to hold onto. But during complex change, that kind of certainty often doesn’t exist.

In this course, we stop trying to find certainty and we start working with uncertainty. 

  • We’ll look at how to navigate the emotions of uncertainty — because change is hard, and emotional fluency is a big part of what makes you effective, steady, and grounded

  • We’ll explore how to turn uncertainty into an advantage — using both/and thinking to help your team leverage fluidity and predictability.

  • We’ll dive into how to adapt your leadership style — so you know when to plan, when to experiment, and how to guide your team differently depending on the kind of work you’re facing.

This course is rooted in real-world experience as I have worked in transformation and change for many years, including as Director of How We Work at Twitter. This course brings together some of the most practical, human-centred tools I’ve found for leading through uncertainty with confidence and care.


Who this course is for:

  • This course is for anyone who leads people in fast changing, dynamic environments.

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