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Ace the ServiceNow Certified System Administrator (CSA) Exam

Name: Ace the ServiceNow Certified System Administrator (CSA) Exam
Rating: 4.4 (264 reviews)

ServiceNow CSA Exam Success: Your Roadmap to Becoming a Certified System Administrator! Now with subtitles in Japanese.

Created byArno Esterhuizen

Last updated 5/2025

English

What you'll learn

Mastering ServiceNow Fundamentals: Understand the core concepts and components of the ServiceNow platform.
Equip yourself with the knowledge to successfully pass the ServiceNow Certified Systems Administrator (CSA) exam.
Develop the skills required to perform essential system administration tasks, such as user management, access control, and system monitoring.
Explore industry best practices for configuring and maintaining ServiceNow, ensuring compliance, and optimizing performance.

Course content

8 sections • 70 lectures • 5h 22m total length

Course Introduction5:35
Course Introduction, overview of what you will learn and some house keeping tips.
How to get the most out of this course7:12
In this lesson, you will learn how to fully utilize the features of the Udemy platform to enhance your learning experience. We will explore how to navigate the training platform efficiently, utilize course materials effectively, and leverage training videos for optimal learning.
ServiceNow Platform Overview3:36
Gain a comprehensive understanding of the ServiceNow platform, exploring its key components, architecture, and the role it plays in modern IT service management.
Platform Capabilities and Services4:52
Understand the expansive capabilities and services offered by the ServiceNow platform, uncovering the tools and features that empower organizations to streamline workflows and enhance productivity.
The ServiceNow Instance3:15
Explore the intricacies of a ServiceNow instance, learning how to navigate, customize, and optimize it to meet specific organizational needs and deliver efficient service management solutions.
How to Spin Up Your Own ServiceNow Personal Developer Instance5:19
Step by step instructions on how to spin up your own free ServiceNow Personal Developer Instance to follow along in the lessons, conduct lab exercises and gain practical experience on the ServiceNow platform.
Next Experience Unified Navigation7:03
Step into the future of user experience with Next Experience Unified Navigation, discovering how ServiceNow revolutionizes navigation to provide a seamless and intuitive interface for users across the platform.
ServiceNow CSA Exam Prep Course Materials0:10
Download the full slide deck used throughout this course for your reference and exam review.
Platform Overview and Navigation Section Conclusion1:06
Explore the ServiceNow platform's core functionalities, capabilities, and instance structure, and preview how unified navigation supports seamless use for a career as a ServiceNow Certified Systems Administrator.
Platform Overview and Navigation Quiz

Instance Configuration Section Introduction1:15
Installing Applications and Plugins4:36
Learn the essential skills for installing and managing applications and plugins in your ServiceNow instance, enabling you to enhance functionality and tailor the platform to meet specific organizational needs.
Personalizing/Customizing the Instance4:03
Explore the art of personalization and customization within the ServiceNow instance, empowering you to tailor the platform to align with your organization's unique requirements and provide a more efficient and user-friendly experience.
Common User Interfaces in the Platform2:48
Navigate through the various user interfaces on the ServiceNow platform, gaining insights into their functionalities and optimizing your proficiency in using these interfaces to streamline workflows and maximize productivity.
Managing your Instances3:28
Acquire the skills to effectively manage your ServiceNow instances, covering tasks such as version control, instance cloning, and handling upgrades. This lesson empowers administrators with the knowledge needed to maintain and optimize their ServiceNow environment efficiently.
User Administration3:48
Develop a comprehensive understanding of user administration in ServiceNow, covering the creation, management, and optimization of user accounts, groups, and roles. This lesson equips administrators with the skills needed to ensure secure and efficient access to the ServiceNow platform.
Security Administration2:42
Delve into the intricacies of security administration within ServiceNow, exploring best practices for configuring and maintaining a secure environment. This lesson empowers administrators to implement robust security measures, control access, and safeguard sensitive data on the platform.
Instance Configuration Section Conclusion1:11
Conclude with skills in configuring a ServiceNow instance and managing users, including installing applications and plugins, personalizing the interface, and administering groups and roles, advancing toward the ServiceNow CSA certification.
Instance Configuration Quiz

Configuring Applications Section Introduction2:07
Explore how to collaborate in ServiceNow, mastering lists, filters, tags, and forms. Apply hands-on configuration, task management, visual task boards, and reporting analytics to boost efficiency and workflow.
List Anatomy5:27
Understanding the anatomy of lists to efficiently navigate and manipulate data.
Form Anatomy6:20
Explore the underlying structure and components of forms in ServiceNow, unraveling the anatomy of forms to gain a comprehensive understanding.
Form Configuration5:05
This lesson empowers learners to customize data entry fields, optimize form layouts, and enhance the user interface, providing essential skills for effective form configuration tailored to organizational needs.
Advanced Form Configuration4:30
Implement sophisticated solutions to enhance user experiences and optimize data management.
Task Management8:26
Master the intricacies of task management in ServiceNow, covering the creation, assignment, and tracking of tasks. This lesson equips participants with the skills needed to ensure streamlined workflow processes, efficient task execution, and optimal utilization of ServiceNow's task management capabilities.
Visual Task Boards5:32
This lesson empowers participants to effectively manage and visualize tasks, enhancing workflow visibility and efficiency in their ServiceNow environment.
Reporting10:52
This lesson covers the essentials of report creation, customization, and utilization for informed decision-making and continuous improvement.
Dashboards6:15
This lesson empowers participants to build compelling dashboards for effective data communication and decision support within their ServiceNow environment.
Performance Analytics5:01
This lesson equips you with the skills to leverage performance analytics for data-driven decision-making, allowing them to enhance organizational performance and drive continuous improvement.
Notifications6:22
This lesson empowers you to effectively utilize notifications to keep users informed and engaged with platform activities, ensuring timely communication and collaboration.
Configuring Applications Section Conclusion1:54
Conclude the configuring applications for collaboration section by mastering lists, forms, task boards, reports, dashboards, and notifications to boost workflow efficiency in ServiceNow.
Application Configuration Quiz

Self Service & Automation Section Introduction1:53
Explore self-service and automation in ServiceNow, empowering users to find resources, enable knowledge management, and configure the service catalog and flow designer for efficient ai-driven automation with a virtual agent.
Knowledge Management Overview4:08
An introduction to the ServiceNow Knowledge Management Capability.
Using Knowledge Management3:18
How to use the Knowledge Management application as an end-user.
Manage Knowledge Bases6:31
How to create and manage knowledge bases.
Creating Knowledge Management Articles3:53
How to create and manage Knowledge Articles.
Knowledge Management Feedback3:29
Understand how to provide and manage feedback on Knowledge Articles.
User Criteria in Knowledge Management5:11
Understand how to manage article permissions using User Criteria.
Request Management Explained4:39
Discover how service catalogs in ServiceNow enable users to add items to a shopping cart, submit a request with requested items, and trigger approvals and catalog tasks for fulfillment.
Service Catalogs and Categories4:26
How to create and manage Service Catalogs and Catalog Categories.
Service Catalog Items8:23
Learn how to create and manage Service Catalog Items.
Record Producers8:55
Understand how to build simple forms for end-users to submit requests on the ServiceNow Service Portal to create more complex forms in the back-end using Record Producers.
Service Catalog Variables8:53
Understand how to work with variables to collect user requirements in the ServiceNow Service Catalog.
Order Guides4:52
Learn how to bundle ServiceNow Service Catalog Items together based on a specific requirements like on boarding new users.
Service Catalog User Criteria2:55
Learn how to define User Criteria to control access to Service Catalog Items on a granular level.
Flow Designer5:58
Understand the Flow Designer capabilities.
Flow Designer Hands-On5:09
Lets take a look at Flow Designer on our Personal Developer Instance.
Virtual Agent5:26
Understanding Virtual Agent
Virtual Agent Hands-On3:36
Hands-on walk through of Virtual Agent.
Self Service & Automation Section Conclusion1:27
Conclude the self-service and automation section of ServiceNow by applying knowledge management, configuring the service catalogue, and using flow designer and virtual agent to streamline processes and improve user satisfaction.
Self Service & Automation Quiz

Database Management Section Introduction1:08
Explore the ServiceNow database, its schema, access control, and data import processes, then master Cmdb and the common service data model to optimize configuration data.
Data Schema7:39
Understand the ServiceNow Data Schema.
Data Schema Hands-On7:03
Dive into the ServiceNow Data Schema on your ServiceNow instance.
Application/Access Control8:27
Learn how to control access to your data using ServiceNow access control lists.
Importing Data3:57
Learn the fundamentals of importing data into the ServiceNow database.
Importing Data Hands-On6:50
Learn by following along on a practical example how to import data into your ServiceNow instance using Import Sets and Transform Maps.
CMDB and CSDM Explained7:27
Understand what the CMDB and CSDM is to manage your company and IT infrastructure data in the most efficient way.
CMDB and CSDM Hands-On7:44
Get your hands dirty on the ServiceNow CMDB hand-on session.
Database Management Section Conclusion1:22
Master the core ServiceNow database by exploring data schema and structures, apply application and access control, import data, and leverage the configuration management database and common service data model.
Database Management Quiz

Data Migration Section Introduction2:08
Master data migration and integration into ServiceNow and harness UI policies, business rules, system update sets, and scripting to customize and automate your instance.
UI Policies7:17
Discover the power of UI Policies in ServiceNow as you learn to effortlessly customize and control the user interface, dynamically adapting it to user actions and ensuring a seamless and intuitive experience.
Business Rules6:42
Explore Business Rules in ServiceNow—your key to automating tasks and improving workflow efficiency for a smoother experience.
System update sets4:29
Dive into System Update Sets in ServiceNow, mastering the art of capturing and moving configuration changes seamlessly across instances for efficient and organized development.
Update Sets Hands-On7:12
Lets look at System Update Sets on our Personal Developer Instance.
Scripting in ServiceNow4:31
Explore the foundational concepts of scripting in ServiceNow, gaining a high-level understanding of how to customize and enhance platform functionalities to meet your unique business needs.
Integration Hub overview1:59
Dive into a high-level exploration of Integration Hub in ServiceNow, unlocking the potential to seamlessly connect and integrate your ServiceNow instance with external applications for enhanced functionality and efficiency.
Automated Test Framework Introduction1:54
Embark on a high-level introduction to the Automated Test Framework in ServiceNow, uncovering how this powerful tool streamlines testing processes, ensuring the reliability and efficiency of your ServiceNow instance.
App Engine Studio Introduction1:16
Discover the potential of App Engine Studio in ServiceNow—an intuitive platform empowering you to effortlessly build and customize applications, elevating your ServiceNow experience to new heights.
AI on the Now Platform3:29
Embark on a high-level exploration of AI on the Now Platform, unraveling the transformative capabilities that bring artificial intelligence to the forefront, enhancing decision-making and efficiency across your ServiceNow instance.
Data Migration Section Conclusion1:40
Master data migration and integration in ServiceNow, ensuring seamless transitions, data integrity, and system consistency across environments. Leverage policies, business rules, scripting to automate processes and create dynamic user interfaces.
Data Migration and More Quiz

Exam Tips3:26
Prepare for the ServiceNow CSA exam by completing the fundamentals course, linking Now Learning with Web Assessor, and following exam tips: blueprint, practice questions, time management, and review.
Thank You and Good Luck!1:54
Become a ServiceNow certified systems administrator who leads, innovates, and applies knowledge to real-world challenges, continuing your mastery journey with support and a community of like-minded professionals.

Requirements

No prior experience required.

Description

Welcome to the comprehensive ServiceNow Certified System Administrator (CSA) Exam Preparation course. This program is meticulously designed to cover every requirement of the CSA certification exam, ensuring that you're well-equipped to excel in your ServiceNow administration journey.

Section 1: Platform Overview and Navigation

Begin your ServiceNow adventure by exploring the platform's fundamental aspects, gaining insights into its capabilities, and becoming familiar with your ServiceNow instance's layout. Learn how to effectively navigate the platform using the Next Experience Unified Navigation.

Section 2: Instance Configuration and User Administration

Delve into the installation of applications and plugins and discover how to personalize your instance to meet your organization's unique needs. Learn the ins and outs of administering users, groups, and roles.

Section 3: Configuring Applications for Collaboration

Master the intricacies of lists, filters, and tags. Dive into the anatomy of lists and forms, and learn advanced form configuration techniques. Understand task management, visual task boards, reporting, dashboards, and performance analytics. Explore how to set up notifications for seamless communication.

Section 4: Self-Service & Automation

Explore knowledge management, the Service Catalog, Flow Designer, and Virtual Agent to enhance user experiences and automate key processes.

Section 5: Database Management

Gain proficiency in managing your data schema, application/access control, data importation, CMDB, and CSDM.

Section 6: Data Migration and Integration

Learn about UI policies, business rules, system update sets, and scripting in ServiceNow to facilitate data migration and integration.

I will guide you through each topic, ensuring you gain the knowledge and skills needed to excel in ServiceNow administration. Take this step toward your CSA certification and a successful career in ServiceNow. Enroll today to get started on your path to ServiceNow excellence.

This course in not affiliated with ServiceNow or any of it's partners.

Who this course is for:

This course is designed for individuals looking to embark on a rewarding career in ServiceNow or seeking to advance their existing roles. It's perfect for IT professionals, administrators, or anyone interested in ServiceNow. Whether you're a newcomer eager to grasp the fundamentals or an experienced practitioner aiming to achieve the ServiceNow Certified Systems Administrator (CSA) certification, this course caters to all levels of expertise. With a focus on both foundational knowledge and exam preparation, it ensures that you're well-equipped to manage ServiceNow effectively and achieve your career goals.

Ace the ServiceNow Certified System Administrator (CSA) Exam

What you'll learn

Explore related topics

Course content

Introduction Platform Overview and Navigation9 lectures • 38min

Instance Configuration8 lectures • 24min

Configuring Applications for Collaboration12 lectures • 1hr 8min

Self Service & Automation19 lectures • 1hr 33min

Database Management9 lectures • 52min

Data Migration, and More11 lectures • 43min

Next Steps and Exam Tips2 lectures • 5min

ServiceNow Certified Systems Administrator Practice Exams0

Requirements

Description

Who this course is for: