2026 ServiceNow Certified System Administrator (CSA) Exam

Update (May 2026)

Reference links have been updated to reflect the Zurich release, in line with the current version of the ServiceNow Certified System Administrator (CSA) exam.

Exam Objective

This content is designed to help candidates prepare for the ServiceNow Certified System Administrator (CSA) exam by providing an extensive collection of practice questions. Each question includes detailed explanations, supported by visuals such as images, diagrams, screenshots, and reference links, all aligned with the most recent ServiceNow release.

The CSA certification validates foundational knowledge and practical skills required to support ServiceNow platform configuration, implementation, and ongoing administration.

Exam Preparation Guidance

All practice questions are derived from official ServiceNow training courses and the ServiceNow product documentation. This material is intended strictly for exam practice and should not be considered official ServiceNow training or an authorized exam preparation resource.

Exam Coverage Areas

Platform Overview and Navigation (6%)

• ServiceNow platform overview

• Platform capabilities and services

• ServiceNow instances

• Next Experience unified navigation

Instance Configuration (10%)

• Application and plugin installation

• Instance personalization and customization

• Standard platform user interfaces

Configuring Applications for Collaboration (19.5%)

• Lists, filters, and tags

• List and form structure

• Form configuration

• Form templates and save options

• Advanced form configuration

• Task management

• Visual Task Boards (VTBs)

• Visualizations, dashboards, and Platform Analytics

• Notifications

Self-Service and Automation (19.5%)

• Knowledge Management

• Service Catalog

• Workflow Studio

• Virtual Agent

Database Management and Platform Security (30%)

• Data schema

• Application access control

• Data import processes

• CMDB and CSDM

• Security Center

• Shared Responsibility Model

Data Migration and Integration (15%)

• UI Policies

• Business Rules

• System update sets

• ServiceNow scripting

Exam Format

The CSA exam consists of approximately 60 questions. Each question includes multiple response options, and candidates must select the most accurate answer(s).

Question Types

Multiple Choice (Single Answer)
Each question provides at least four response options. Only one option is correct.

Multiple Select (Select All That Apply)
Each question provides at least four response options and specifies how many answers must be selected. Two or more responses may be correct, and all correct responses must be selected to receive credit.

Disclaimer
This course is not affiliated with or endorsed by ServiceNow. ServiceNow® is a registered trademark of ServiceNow, Inc. All other trademarks belong to their respective owners.