Cold Calling Mastery
4.3 (11 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
67 students enrolled
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Cold Calling Mastery

A Structured Approach to Selling Over the Telephone
4.3 (11 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
67 students enrolled
Created by Dragos Iliescu
Last updated 1/2014
English
Current price: $10 Original price: $20 Discount: 50% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 39 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Offering a set of useful tools for delivering a persuasive pitch over the telephone
  • Bringing the basic concepts of an efficient communication to participants’ attention;
  • Offering a clear and effective structure for going through the steps of a sales call
View Curriculum
Requirements
  • None
Description

The telephone is currently the most widely used tool in sales interactions. This is due to the fact that it helps save time and money by extending geographic coverage, while still allowing a complete one-to-one interaction with prospects.

This course provides a structured approach to cold calling, from preparation to closing the sale. It describes each step, and provides information regarding the transition from one step to the next.

The information outlined in this course is meant to help entrepreneurs, sales professionals or managers achieve better results over the telephone, whether they use this channel exclusively for sales, or just as a part of a more complex selling strategy.

Who is the target audience?
  • Salespersons, entrepreneurs, managers
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Curriculum For This Course
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Introduction
1 Lecture 02:03
+
Defining Cold Caliing
1 Lecture 02:47
+
Key Skills
2 Lectures 06:08

Delivering a Clear Message
03:20
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Steps of the Cold Call
8 Lectures 28:15
Preparation - Part 1
03:56


Getting Past the Gatekeepers
03:55

Introduction and the Direct Value Statement
03:02

Needs Assessment
03:45

Making the Sales Pitch
03:08

Overcoming Objections
04:05

Closing Techniques
01:58
About the Instructor
Dragos Iliescu
4.2 Average rating
21 Reviews
569 Students
2 Courses
Trainer & Instructional Designer

I'm an instructional designer, with a professional background in various training, e-learning instructional design and training management positions. My passion for learning and teaching others has made me strive continuously for personal development and I've obtained various certifications over the years, most notably in e-learning instructional design, technology enabled learning, training and gamification. I've also authored several books on training, telemarketing and customer service topics and I'm currently involved in the development and implementation of various e-learning projects.