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This is an essential guide for all people managers on how to get the most out of your staff. Whether you have a single person working for you, a small team or a large group, being able to effectively communicate, coach and provide performance feedback is a vital part of being a great manager.
Coaching is a common buzz-word used globally for everything from sports to business, but what are they key things you need to know to become an effective coach as a manager of people? We'll cover the types of coaching and ways to coach your staff as well as useful hints, tips and practical examples of coaching and how the way you speak to your staff can make a huge difference to individual, team and organisational performance.
This course is predominantly video based with lectures by Nigel Young, an experienced and qualified coach, manager and educator. The videos are a combination of presentation, animations and examples that will guide you through the coaching and interaction processes. There are also links to other material and a few document resources to help along the way.
The course itself should be able to be completed in about an hour, but by following links and putting what you learn into practise it can effectively guide you through study that could last for weeks and the benefits far longer.
The course is split into three key areas. The first is a series of knowledge based information lectures, the second deals with the theories and practices of coaching before the final section deals with how to give and use feedback in your management to improve performance. There are 17 short lectures that allow you to absorb the material in bite-sized chunks.
You should take this course if you're new to managing groups of people, an experienced manager who would like some new ideas or even looking to find out more about coaching and how it can help you as a managers or potential manager.
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|Section 1: Introduction to Coaching|
Here we use a short clip from a TED video to look at the importance of coaching in the workplace
This lecture introduces the two main areas of coaching and when they might be used
This lecture addresses how coach Proactively
The theory behind reactive coaching
|Section 2: The Coaching Process|
The Coaching ProcessPreview
When we meet with an individual for a coaching discussion there are key things we need to cover off and we also be aware of the needs of the individual too.
When working with people we need to keep in mind their personal needs. Here we dig deeper into those needs and what you can do as a coach to make sure they are met.
There are a few models out there for coaching, the most popular of which is the GROW (or sometimes GROWTH) model. We'll learn the basics here and how a simple model can help focus coaching.
|Section 3: Effective Feedback|
This lecture covers the two main types of feedback we want to give and how to give it
Here we'll look at a couple of other feedback types and some top tips for giving feedback
|Section 4: Wrap Up|
I'm the learning solutions consultant and a director of Kanuka Consulting Ltd. We're all about people and performance! I'm a learning specialist who believe that learning is pervasive and evolves just like people.
I started out my career as a secondary school teacher in England, teaching science for five years before joining the Navy as a Training Manager and then an Education Officer in the RNZN. During my time in the Navy I covered every aspect of training and education, working as an instructor, instructional designer, quality control and technology based trainer.
I left the Navy to work for the ambulance service in New Zealand, firstly in charge of training at the communication centres nationally and then as the Quality Manager before leaving to get back to my passion of learning.
In 2011 I moved to a learning solutions company, Kineo, as their Learning Technologies Manager for four years before starting my own company Kanuka Consulting with my wife Kim. Kim's an experienced HR Manager so between us we've got a large amount of experience in dealing with and helping out managers with learning, coaching and support and we are keen to share what we know and what we've experienced with as wide an audience as possible.
I blog under The Nth Degree and have given key notes and appeared on expert panels in both New Zealand and Australia principally around learning technologies.
I live in the beautiful Bay of Plenty in New Zealand with Kim and my two children Jasmine and Finley (and the crazy dog Milo too).