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Communication: The Ultimate Guide to Questioning & Listening

Essential Skills To Become a Phenomenal Communicator
5.0 (2 ratings)
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524 students enrolled
Created by Sarah Simpson
Last updated 1/2015
$15 $20 25% off
30-Day Money-Back Guarantee
  • 1.5 hours on-demand video
  • 5 Articles
  • 7 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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In this course you will learn, examine and be able to apply; what questions are, what they can do and why we ask them. As well as examining and practicing active listening and common body language cues. In additional you will be able to recognise and respond to both positive and negative question responses.


  • This Ultimate guide to questioning and listening will give you all the skills, tools and techniques you need to become a phenomenal interpersonal!
  • Learn what questions are and why we ask them
  • Appreciate the importance of recognising and responding to what is not said
  • Understand and practice active listening
  • Understand and be conscious of body language cues -both yours and the responder(s)
  • Examine and be able to apply 12 common question types
  • Appreciate and be able to communicate with people exhibiting a variety of question responses - both positive and negative
  • Download a series of 'Top Ten Question' lists

There is a reason questions are referred to as 'The Swiss Army Knife of Language' - They have the power to enable you to become an unrivalled communicator.

Content & Overview

Suitable for all levels, this course contains; 21 videos, quizzes, activities and supporting documents.

I will take you through all stages of questioning and responding from the basics of what it is though active listening and body language, the 12 main question types and finally possible responses.

All this will enable you to understand verbal interactions at a higher level, interact better with those around you and become an outstanding interpersonal communicator.

Think about it - how many questions do you ask each day? ....So what could you do if all of those questions were more productive, better constructed and response driven? The possibilities are endless!

Who is the target audience?
  • This course is suitable for anyone who has to ask questions both in their personal and workplace life.
  • If you want to know more about; the power of questions, why we ask them, how we should listen, the body language (conscious or unconscious) then this course is for you!
Students Who Viewed This Course Also Viewed
What Will I Learn?
Answer - "what is questioning?"
Understands and can apply what questions can do
Unpick why we ask questions
Examine what active listening is
Undertake an active listening exercise
Appreciate the role of body language
Recognise the main body language cues and signs as they relate to questions & answers
Use, understand and appreciate 12 question types
recognise, appreciate and use 12 different types of questions - including; the pros and cons, examples and interpersonal implications
Appreciate and respond appropriately to possible question responses
Appreciate the role of emotional intelligence
Download a series of 'Top Ten Questions'
View Curriculum
  • Some method of jotting down thoughts, notes and quiz answers
  • The 8th question type video (Socratic) has a supporting document
Curriculum For This Course
Expand All 34 Lectures Collapse All 34 Lectures 01:53:21
Introduction to The Ultimate Guide to Questioning
1 Lecture 04:50
The Fundamentals - What & Why
4 Lectures 15:26
Why do YOU ask questions?

After this section you will be able to understand what questioning is and have looked at two questioning quotes. You will also appreciate why this video uses a Swiss Knife image

Preview 02:02

Common thinking suggests that questions provide an answer to something we have asked. But it is not always this easy.

So in this video we will look at the 7 main things that questions can do - both positive and negative.

Preview 09:31

Asking questions is something we do from being small - but why?

There are a whole hosts of reasons (12 in all) that explain why we ask questions, In this video we will explore these as well as introducing the elements of active listening and body language.

Why do we ask questions?
Active listening
4 Lectures 18:22
Do you always listen?

In this video we will examine what active listening is and how important it is in communicating with others,

We will also understand why we may not listen (consciously or unconsciously) and introduce how much of our understanding is gleaned from words, body langugae and speech qualities.

Are you listening?

In this video you will undertake an active listening exercise using a familiar story

Active Listening Exercise

This is a transcript of the previous active listening story with questions and answers for you to look at in detail and compare to your answers.

Please do not use this document during the active listening exercise.

Active listening; story, questions and answers transcript
2 pages
Body language
2 Lectures 13:10
What do you know about body language?

body language is described as ..."the conscious and unconscious movements and postures by which attitudes and feelings are communicated".

After this video you will be mindful and more able to interpret the boys language signs that use; the head, face, hands, eyes, mouth, arms and general posture.

Body language

How well can you read conscious and unconscious body language

Body language quiz
8 questions
The 12 Different Types of Questions
15 Lectures 35:35
What types of questions do you know?

Introducing the 12 question types that are described in the following videos.

Introduction to the 12 question types

We will look at the; features, examples, pros and cons of closed questions

Closed questions

We will look at the; features, examples, pros and cons of tag or tail questions

Tag or tail questions

We will look at the; features, examples, pros and cons of open questions

Open questions

We will look at the; features, examples, pros and cons of imaginative or imagination questions

Imagine questions

We will look at the; features, examples, pros and cons of funnel questions

Funnel questions

We will look at the; features, examples, pros and cons of the 11 types of probing questions

Probing questions

We will look at the; features, examples, pros and cons of recall & process questions

Recall & process questions

Socratic questions supporting document
3 pages

We will look at the; features, examples, pros and cons of the 6 types of Socratic questions

Socratic questions - 6 types

We will look at the; features, examples, pros and cons of leading questions

Leading Questions

We will look at the; features, examples, pros and cons of loaded questions

Loaded questions

We will look at the; features, examples, pros and cons of rhetorical questions

Rhetorical questions

We will look at the; features, examples, pros and cons of empathetic questions

empathetic questions
How can people respond to questions?
3 Lectures 05:55
How do people respond to you?

Having looked at the role of; active listening, body language and question types, his video will examine and give examples of the 8 main responses people shown when asked a question. By knowing how someone may respond you can tailor your questions and response in order to get the optimum outcome.

8 possible question responses

This is a transcript of the 8 main question responses

Possible question responses document
1 page
1 Lecture 03:59

This video summarises everything you have learnt in this course

Summary of Ultimate Guide To Questioning
Supplementary information
4 Lectures 00:00
Top Ten Ways To Build Rapport
1 page

top ten 'change your life' questions
1 page

top ten interview questions
1 page

Emotional Intelligence (EI)
7 pages
About the Instructor
4.6 Average rating
33 Reviews
1,803 Students
6 Courses
lecturer, Consultant, Presenter & Writer

Hi and welcome,

So, you may be asking yourself "why should I choose a course designed and delivered by Sarah?" and its obviously a very good question. After all, we all work hard to earn money and you need to be confident that my courses will give you the very best Return on Investment (both in terms of financial commitment and time).

I have taken my 22 years experience from; the public, private and tertiary sectors, university lecturing, working for the police, fire and councils, being a Fellow of The Institute of Leadership & Management and writing several high download ebooks and converted this into high quality, information rich courses.

This creates a ecourse which is comprehensive, easy to 'break down' and jargon free which ensures you get the best experience possible.

I am also available to answer any questions you may have - remember the only silly question is the one you don't ask!

So, I really hope you enjoy my deliveries as much as I have enjoyed designing and writing them :-)

Best wishes Sarah

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