In this course you will learn, examine and be able to apply; what questions are, what they can do and why we ask them. As well as examining and practicing active listening and common body language cues. In additional you will be able to recognise and respond to both positive and negative question responses.
**UPDATED OCTOBER 2015**
There is a reason questions are referred to as 'The Swiss Army Knife of Language' - They have the power to enable you to become an unrivalled communicator.
Content & Overview
Suitable for all levels, this course contains; 21 videos, quizzes, activities and supporting documents.
I will take you through all stages of questioning and responding from the basics of what it is though active listening and body language, the 12 main question types and finally possible responses.
All this will enable you to understand verbal interactions at a higher level, interact better with those around you and become an outstanding interpersonal communicator.
Think about it - how many questions do you ask each day? ....So what could you do if all of those questions were more productive, better constructed and response driven? The possibilities are endless!
After this section you will be able to understand what questioning is and have looked at two questioning quotes. You will also appreciate why this video uses a Swiss Knife image
Common thinking suggests that questions provide an answer to something we have asked. But it is not always this easy.
So in this video we will look at the 7 main things that questions can do - both positive and negative.
Asking questions is something we do from being small - but why?
There are a whole hosts of reasons (12 in all) that explain why we ask questions, In this video we will explore these as well as introducing the elements of active listening and body language.
In this video we will examine what active listening is and how important it is in communicating with others,
We will also understand why we may not listen (consciously or unconsciously) and introduce how much of our understanding is gleaned from words, body langugae and speech qualities.
In this video you will undertake an active listening exercise using a familiar story
This is a transcript of the previous active listening story with questions and answers for you to look at in detail and compare to your answers.
Please do not use this document during the active listening exercise.
body language is described as ..."the conscious and unconscious movements and postures by which attitudes and feelings are communicated".
After this video you will be mindful and more able to interpret the boys language signs that use; the head, face, hands, eyes, mouth, arms and general posture.
How well can you read conscious and unconscious body language
Introducing the 12 question types that are described in the following videos.
We will look at the; features, examples, pros and cons of closed questions
We will look at the; features, examples, pros and cons of tag or tail questions
We will look at the; features, examples, pros and cons of open questions
We will look at the; features, examples, pros and cons of imaginative or imagination questions
We will look at the; features, examples, pros and cons of funnel questions
We will look at the; features, examples, pros and cons of the 11 types of probing questions
We will look at the; features, examples, pros and cons of recall & process questions
We will look at the; features, examples, pros and cons of the 6 types of Socratic questions
We will look at the; features, examples, pros and cons of leading questions
We will look at the; features, examples, pros and cons of loaded questions
We will look at the; features, examples, pros and cons of rhetorical questions
We will look at the; features, examples, pros and cons of empathetic questions
Having looked at the role of; active listening, body language and question types, his video will examine and give examples of the 8 main responses people shown when asked a question. By knowing how someone may respond you can tailor your questions and response in order to get the optimum outcome.
This is a transcript of the 8 main question responses
This video summarises everything you have learnt in this course
Hi and welcome,
So, you may be asking yourself "why should I choose a course designed and delivered by Sarah?" and its obviously a very good question. After all, we all work hard to earn money and you need to be confident that my courses will give you the very best Return on Investment (both in terms of financial commitment and time).
I have taken my 22 years experience from; the public, private and tertiary sectors, university lecturing, working for the police, fire and councils, being a Fellow of The Institute of Leadership & Management and writing several high download ebooks and converted this into high quality, information rich courses.
This creates a ecourse which is comprehensive, easy to 'break down' and jargon free which ensures you get the best experience possible.
I am also available to answer any questions you may have - remember the only silly question is the one you don't ask!
So, I really hope you enjoy my deliveries as much as I have enjoyed designing and writing them :-)
Best wishes Sarah