Communication: The Ultimate Guide to Questioning & Listening

Essential Skills To Become a Phenomenal Communicator
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  • Lectures 34
  • Contents Video: 1.5 hours
    Other: 17 mins
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
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    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 1/2015 English

Course Description

In this course you will learn, examine and be able to apply; what questions are, what they can do and why we ask them. As well as examining and practicing active listening and common body language cues. In additional you will be able to recognise and respond to both positive and negative question responses.

**UPDATED OCTOBER 2015**

  • This Ultimate guide to questioning and listening will give you all the skills, tools and techniques you need to become a phenomenal interpersonal communicator...today!
  • Learn what questions are and why we ask them
  • Appreciate the importance of recognising and responding to what is not said
  • Understand and practice active listening
  • Understand and be conscious of body language cues -both yours and the responder(s)
  • Examine and be able to apply 12 common question types
  • Appreciate and be able to communicate with people exhibiting a variety of question responses - both positive and negative
  • Download a series of 'Top Ten Question' lists

There is a reason questions are referred to as 'The Swiss Army Knife of Language' - They have the power to enable you to become an unrivalled communicator.

Content & Overview

Suitable for all levels, this course contains; 21 videos, quizzes, activities and supporting documents.

I will take you through all stages of questioning and responding from the basics of what it is though active listening and body language, the 12 main question types and finally possible responses.

All this will enable you to understand verbal interactions at a higher level, interact better with those around you and become an outstanding interpersonal communicator.

Think about it - how many questions do you ask each day? ....So what could you do if all of those questions were more productive, better constructed and response driven? The possibilities are endless!

What are the requirements?

  • Some method of jotting down thoughts, notes and quiz answers
  • The 8th question type video (Socratic) has a supporting document

What am I going to get from this course?

  • Answer - "what is questioning?"
  • Understands and can apply what questions can do
  • Unpick why we ask questions
  • Examine what active listening is
  • Undertake an active listening exercise
  • Appreciate the role of body language
  • Recognise the main body language cues and signs as they relate to questions & answers
  • Use, understand and appreciate 12 question types
  • recognise, appreciate and use 12 different types of questions - including; the pros and cons, examples and interpersonal implications
  • Appreciate and respond appropriately to possible question responses
  • Appreciate the role of emotional intelligence
  • Download a series of 'Top Ten Questions'

What is the target audience?

  • This course is suitable for anyone who has to ask questions both in their personal and workplace life.
  • If you want to know more about; the power of questions, why we ask them, how we should listen, the body language (conscious or unconscious) then this course is for you!

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction to The Ultimate Guide to Questioning
04:50

Introduction

Section 2: The Fundamentals - What & Why
Why do YOU ask questions?
Article
02:02

After this section you will be able to understand what questioning is and have looked at two questioning quotes. You will also appreciate why this video uses a Swiss Knife image

09:31

Common thinking suggests that questions provide an answer to something we have asked. But it is not always this easy.

So in this video we will look at the 7 main things that questions can do - both positive and negative.

03:30

Asking questions is something we do from being small - but why?

There are a whole hosts of reasons (12 in all) that explain why we ask questions, In this video we will explore these as well as introducing the elements of active listening and body language.

Section 3: Active listening
Do you always listen?
Article
09:21

In this video we will examine what active listening is and how important it is in communicating with others,

We will also understand why we may not listen (consciously or unconsciously) and introduce how much of our understanding is gleaned from words, body langugae and speech qualities.

08:41

In this video you will undertake an active listening exercise using a familiar story

2 pages

This is a transcript of the previous active listening story with questions and answers for you to look at in detail and compare to your answers.

Please do not use this document during the active listening exercise.

Section 4: Body language
What do you know about body language?
Article
12:57

body language is described as ..."the conscious and unconscious movements and postures by which attitudes and feelings are communicated".

After this video you will be mindful and more able to interpret the boys language signs that use; the head, face, hands, eyes, mouth, arms and general posture.

8 questions

How well can you read conscious and unconscious body language

Section 5: The 12 Different Types of Questions
What types of questions do you know?
Article
03:25

Introducing the 12 question types that are described in the following videos.

02:57

We will look at the; features, examples, pros and cons of closed questions

02:18

We will look at the; features, examples, pros and cons of tag or tail questions

01:55

We will look at the; features, examples, pros and cons of open questions

01:54

We will look at the; features, examples, pros and cons of imaginative or imagination questions

01:57

We will look at the; features, examples, pros and cons of funnel questions

06:07

We will look at the; features, examples, pros and cons of the 11 types of probing questions

01:50

We will look at the; features, examples, pros and cons of recall & process questions

Socratic questions supporting document
3 pages
04:09

We will look at the; features, examples, pros and cons of the 6 types of Socratic questions

02:02

We will look at the; features, examples, pros and cons of leading questions

02:22

We will look at the; features, examples, pros and cons of loaded questions

01:29

We will look at the; features, examples, pros and cons of rhetorical questions

02:57

We will look at the; features, examples, pros and cons of empathetic questions

Section 6: How can people respond to questions?
How do people respond to you?
Article
05:44

Having looked at the role of; active listening, body language and question types, his video will examine and give examples of the 8 main responses people shown when asked a question. By knowing how someone may respond you can tailor your questions and response in order to get the optimum outcome.

1 page

This is a transcript of the 8 main question responses

Section 7: Summary
03:59

This video summarises everything you have learnt in this course

Section 8: Supplementary information
Top Ten Ways To Build Rapport
1 page
top ten 'change your life' questions
1 page
top ten interview questions
1 page
Emotional Intelligence (EI)
7 pages

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Instructor Biography

Sarah Simpson, lecturer, Consultant, Presenter & Writer

Hi and welcome,

So, you may be asking yourself "why should I choose a course designed and delivered by Sarah?" and its obviously a very good question. After all, we all work hard to earn money and you need to be confident that my courses will give you the very best Return on Investment (both in terms of financial commitment and time).

I have taken my 22 years experience from; the public, private and tertiary sectors, university lecturing, working for the police, fire and councils, being a Fellow of The Institute of Leadership & Management and writing several high download ebooks and converted this into high quality, information rich courses.

This creates a ecourse which is comprehensive, easy to 'break down' and jargon free which ensures you get the best experience possible.

I am also available to answer any questions you may have - remember the only silly question is the one you don't ask!

So, I really hope you enjoy my deliveries as much as I have enjoyed designing and writing them :-)

Best wishes Sarah

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