Workplace Communications
5.0 (1 rating)
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Workplace Communications

This course uses humour and story telling to demonstrate how poor communication can lead to stress & lost productivity.
5.0 (1 rating)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
14 students enrolled
Created by Carol Hautot
Last updated 3/2016
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Current price: $10 Original price: $80 Discount: 88% off
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  • 1 hour on-demand video
  • 6 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Communicate effectively in a way that saves you time and increases the productivity of your team.
  • Understand the different learning styles and how this impacts workplace communication
  • Understand the communication process and the need to be more specific.
  • Improve your leadership skills
View Curriculum
  • You will get more out of this course if you work in a team. If you do not work in a team right now, find a team you can use as a case study throughout the course. It could be a non-profit or sporting group

This is a short course that uses years of business coaching experience to highlight some typical communication problems in the workplace. We use a quality video made with professional actors to tell the story of Jack the dentist. We then use this story as a case study to highlight a few key lessons. We discuss; the communication process and how effective leaders communicate, learning styles and why they are relevant to effective communication, the principle of specificity and why vague communication is so dangerous, and the power of being present. This course is meant for busy managers and business owners and is deliberately kept short, but hopefully with some very powerful lessons that you will remember for a long time.

Who is the target audience?
  • Small business owners (with a team), managers and supervisors. Typically, anyone who is busy at work and has a team to manage, will appreciate the honest information in this course, that is based on my years of coaching small business owners.
  • Executives and academics (anyone who has studied communications in detail) will probably find this course too basic.
  • This course is pitched to the people who are technically gifted and have been promoted because of their technical skills (or maybe went into business) but never learnt leadership skills
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Curriculum For This Course
Introduction and Video 'Why Don't People Listen?'
3 Lectures 10:36

This short lecture explains our unique and creative style of teaching and how to engage with the course.

Preview 04:33

Watch our 4 minute video 'Why Don't People Listen?', and meet Jack and his team. The story will no doubt seem familiar to you, as you watch Jack make many of the communication errors common to people in small business. You might want to watch the video twice. The first time just to enjoy it. The second time to dissect all the mistakes that he makes.

Preview 04:21

Just for fun. These questions won't test your learning, but they will test your observation skills!

Poor Communication Sucks!

This quiz is designed to have you reflect on the video that you have just watched.

Reflection on Feature Video
4 questions
The Process of Communication
1 Lecture 08:26

Reflect on what you've learnt from the lecture on Communication Process

The Process of Communication
3 questions
Learning Styles
3 Lectures 10:21

Here is an easy to complete VAK assessment. Download and complete the questionnaire. Once completed you will know whether you are predominantly Visual, Auditory or Kinaesthetic. This will add more value to the information we are covering on Learning Styles.

I have also included a brief explanation of Multiple Intelligences which includes an exercise to complete. This will also assist in your understanding of how we are all different, and learn differently.

Learning Styles - Personal Assessment for you to Complete
2 pages

A quick quiz to test your understanding of learning styles.

Understanding learning styles
4 questions
Principle of Specificity
1 Lecture 03:44

Let's now test your understanding of the Principle Of Specificity and why it is so important in business.

Principle of Specificity
3 questions
Power of Being Present
1 Lecture 08:53

Explore what it means to be present, and the benefits.

Being Present
4 questions
1 Lecture 06:14

Reflect on the Listening Lecture and see what you remember

3 questions
1 Lecture 02:57
About the Instructor
Carol Hautot
5.0 Average rating
1 Review
14 Students
1 Course
Professional Business Coach & Trainer

I have worked for 25 years as a Vocational Trainer in the Hospitality Industry, and later for a variety of Registered Training Organisations around Australia. I have a Masters Degree in Professional Education and Training from Deakin University and my Cert IV in Training & Assessing. In 2006 I became an ActionCOACH business coach and for 7 years coached dozens of small businesses to improve their productivity and profitability. In 2012 I was awarded an Actionman for great client results. I have always been more interested in developing the people who run the business - and in 2013 I started up my unique brand of Leadership Training through my new business Dynamic Conversations. I use actors and professional scripts to highlight the common dysfunctions in the workplace. These scripts highlight the behaviour and mindset that causes stress and lost productivity. Through our professional training videos we highlight what not to do, and then give clear models to follow to improve workplace relationships. In 2015 I won Government funding to scale the business.

I understand small business, i speak the same language, and I have a huge level of respect for the people who own them and work in them. It is my aim through my training, coaching and live performances to show Small Business Owners how to build a great team so they can enjoy a healthy life and grow their small business into a Big business.