Workplace Communications

This course uses humour and story telling to demonstrate how poor communication can lead to stress & lost productivity.
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  • Lectures 11
  • Length 1 hour
  • Skill Level Intermediate Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 3/2016 English

Course Description

This is a short course that uses years of business coaching experience to highlight some typical communication problems in the workplace. We use a quality video made with professional actors to tell the story of Jack the dentist. We then use this story as a case study to highlight a few key lessons. We discuss; the communication process and how effective leaders communicate, learning styles and why they are relevant to effective communication, the principle of specificity and why vague communication is so dangerous, and the power of being present. This course is meant for busy managers and business owners and is deliberately kept short, but hopefully with some very powerful lessons that you will remember for a long time.

What are the requirements?

  • You will get more out of this course if you work in a team. If you do not work in a team right now, find a team you can use as a case study throughout the course. It could be a non-profit or sporting group

What am I going to get from this course?

  • Communicate effectively in a way that saves you time and increases the productivity of your team.
  • Understand the different learning styles and how this impacts workplace communication
  • Understand the communication process and the need to be more specific.
  • Improve your leadership skills

Who is the target audience?

  • Small business owners (with a team), managers and supervisors. Typically, anyone who is busy at work and has a team to manage, will appreciate the honest information in this course, that is based on my years of coaching small business owners.
  • Executives and academics (anyone who has studied communications in detail) will probably find this course too basic.
  • This course is pitched to the people who are technically gifted and have been promoted because of their technical skills (or maybe went into business) but never learnt leadership skills

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Introduction and Video 'Why Don't People Listen?'

This short lecture explains our unique and creative style of teaching and how to engage with the course.


Watch our 4 minute video 'Why Don't People Listen?', and meet Jack and his team. The story will no doubt seem familiar to you, as you watch Jack make many of the communication errors common to people in small business. You might want to watch the video twice. The first time just to enjoy it. The second time to dissect all the mistakes that he makes.


Just for fun. These questions won't test your learning, but they will test your observation skills!

4 questions

This quiz is designed to have you reflect on the video that you have just watched.

Section 2: The Process of Communication
The Process of Communication
3 questions

Reflect on what you've learnt from the lecture on Communication Process

Section 3: Learning Styles
Learning Styles - Quick Overview
Learning Styles - Longer Explanation
2 pages

Here is an easy to complete VAK assessment. Download and complete the questionnaire. Once completed you will know whether you are predominantly Visual, Auditory or Kinaesthetic. This will add more value to the information we are covering on Learning Styles.

I have also included a brief explanation of Multiple Intelligences which includes an exercise to complete. This will also assist in your understanding of how we are all different, and learn differently.

4 questions

A quick quiz to test your understanding of learning styles.

Section 4: Principle of Specificity
Principle of Specificity
3 questions

Let's now test your understanding of the Principle Of Specificity and why it is so important in business.

Section 5: Power of Being Present
Being Present
4 questions

Explore what it means to be present, and the benefits.

Section 6: Listening
3 questions

Reflect on the Listening Lecture and see what you remember

Section 7: Conclusion

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Instructor Biography

Carol Hautot, Professional Business Coach & Trainer

I have worked for 25 years as a Vocational Trainer in the Hospitality Industry, and later for a variety of Registered Training Organisations around Australia. I have a Masters Degree in Professional Education and Training from Deakin University and my Cert IV in Training & Assessing. In 2006 I became an ActionCOACH business coach and for 7 years coached dozens of small businesses to improve their productivity and profitability. In 2012 I was awarded an Actionman for great client results. I have always been more interested in developing the people who run the business - and in 2013 I started up my unique brand of Leadership Training through my new business Dynamic Conversations. I use actors and professional scripts to highlight the common dysfunctions in the workplace. These scripts highlight the behaviour and mindset that causes stress and lost productivity. Through our professional training videos we highlight what not to do, and then give clear models to follow to improve workplace relationships. In 2015 I won Government funding to scale the business.

I understand small business, i speak the same language, and I have a huge level of respect for the people who own them and work in them. It is my aim through my training, coaching and live performances to show Small Business Owners how to build a great team so they can enjoy a healthy life and grow their small business into a Big business.

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