Emotional Intelligence In The Workplace

Learn Self-management, Self-awareness, Self-regulation, Self-motivation and Empathy.
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  • Lectures 24
  • Length 43 mins
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 12/2015 English

Course Description

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to understand his or her emotions, temperament, and overall behaviour, and to manage them best as dictated by various circumstances

This course will help you learn how to be emotionally intelligent, especially in a working environment. You will be able to manage your own impulses, better communicate with people around you, deal with change in a positive manner, resolve challenges, and apply a sense of humour to build rapport in difficult situations. You will learn how to have empathy and remain positive even in the face of challenges to mention but few results that you can get out of such a training.

What are the requirements?

  • Students are expected to have a basic knowledge of human psychology and behaviour

What am I going to get from this course?

  • Learn & Apply self-management, self-awareness, self-regulation, self-motivation, and empathy.
  • Have a better understanding of your various emotions
  • Improve communication skills
  • Understand and use non-verbal communication.
  • Recognize all the benefits of emotional intelligence
  • Working better with emotional intelligence
  • Understand the balance pessimism & optimism
  • Learn how to influence others

Who is the target audience?

  • This course will benefit anyone interested in increasing their EQ, having a higher level of self awareness and simply being more emotionally intelligent

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Introduction
First Things First
  • Workshop Objectives
  • Self Management
  • Self Awareness
  • Self Regulation
  • Self Motivation
  • Empathy
Case study - What is Emotional Intelligence
Section 2: Soft Skills
  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Understand Emotional Meanings
  • Manage Emotions
Case study - Four Skills in Emotional Intelligence
  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity
Case study - Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It's Not What You Say, It's How You Say It
Case study - Non-Verbal Communication Skills
  • Benefits of Emotional Intelligence
  • Articulate your Emotions Using Language.
Case study - Social Management and Responsibility
  • Seeing the Other Side
  • Self Management and Self Awareness
  • Giving in Without Giving Up
Case study - Tools to Regulate Your Emotions
  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Bringing it All Together
Case study - Gaining Control
  • Understand Emotions and How to Manage Them in the Workplace
  • Role of Emotional Intelligence at Work
  • Disagreeing Constructively
Case study - Business Practices (I)
  • Optimism
  • Pessimism
  • The Balance Between Optimism & Pessimism
Case study - Business Practices (II)
  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive
Case study - Making an Impact
Section 3: Wrapping Up
Closing note
additional resources

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Instructor Biography

Adam Karsh, Qualified Psychologist | Personal Development Coach

Adam Karsh is a qualified psychologist. Before he changed career to psychology and personal development Adam worked for 10 years training and coaching employees in some of the largest global financial institutions in the world. His mission is to deliver maximum learning value to students interested in improving or acquiring key soft skills such as communication, leadership, management, productivity, emotional intelligence, well-being, problem solving, creativity, conflict resolution and other intangible skills.

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