Students will learn what a NOC is, how it functions and what are the core skills needed to get in and be successful at the NOC. They will learn about the tools and techniques needed on a daily basis to maintain the NOC environment. They will also learn what kind of background they need to have in order to get hired and once hired what are the things that they can learn to make themselves more marketable for their future roles.
I will go through the daily activities of the NOC performed during all three shifts. In particular I will focus on the monitoring and troubleshooting aspect along with the escalation issues and process of how to initiate the escalation process.
What do you need in order to gain the most from this course:
During the course you students will also get tips on:
I have been in a technology role for more than 20 years now. Started off working at Sun Microsystems back in 1996 as an entry level systems administrator. I have worked for companies like Netscape, Tivoli Systems, Amazon, Cisco Systems and most recently IBM.
My expertise has been in Linux, Windows, Network, Virtualization and most recently in Cloud Computing.
I have a bachelor's degree in Electrical Engineering from Wichita State University.
I have previously taught courses at community colleges and have taken technical training online.
I think I can explain technical subjects in a very systematic and easy to follow manner.