You feel that everything is wrong at work? Are you frustrated by your job? Is your working environment conflictual? Is it difficult to work with your colleagues? Do you feel like skipping work today?
If your answer is yes, the solution is simple: work on your emotional intelligence and everything will change. Take a short course with high impact.
After completing this course, you will be able to:
In this course, you'll learn the value of emotions and how they can affect your workplace for better or for worse.
You are going to:
Often getting a job done requires objectivity and a focus on the facts. But this doesn't mean you and your colleagues must leave your emotions at the door when you enter the workplace.
In fact, taking emotions into account and managing them properly in the workplace can have several positive effects. Your emotions have significant effects on your work performance, decision making, and interactions with others.
Being aware of the role of emotions in the workplace can help you manage both yourself and others far more effectively. And, this can result in better decisions, productivity, and teamwork.
Psychologist and author Daniel Goleman performed pioneering work when he identified key competency areas that make up a person's emotional intelligence quotient – commonly known as EQ. These include personal and social areas, related to both awareness and management. This course focuses on the social aspects of EQ – empathy and relationship management.
The self-awareness competency area is personal and relates to awareness, and self-management is personal but relates to management. Empathy is social and relates to awareness, and relationship management is social but relates to management.
Guidelines regarding Udemy functionalities for a better learning experience.
Understand course objective, structure and content
Feelings – which include both emotions and mood – directly affect your outlook, thoughts, and relationships. These, in turn, can dramatically impact your productivity.
Emotions are transient and can be intense. For example, you may dread the thought of giving a presentation, but the emotion dissipates quickly once you get into your stride.
Moods are less intense but longer lasting. For instance, if you enjoy your work, a happy mood colors your days – even if there are some difficult moments.
Contrary to what some may think, emotions and moods are anything but trivial in the workplace. Being aware of feelings and understanding their impact can help you identify their role so you can take action to mitigate or enhance their effects on performance.
Being able to recognize the impact of feelings in the workplace gives you the ability to read people to understand how productivity is affected, leverage the emotions in a situation, and shape feelings positively rather than allowing the negativity to continue.
Understanding the impact of feelings in the workplace, is important and because of this understanding, you will be able to to diffuse the conflicts and improve your performance in your team.
It's in your best interest to be aware of the emotional landscape around you. This enables you to read people accurately and understand the forces that affect their performance and decisions.
For instance, by recognizing and attending to our colleagues' feelings, we are going to be able to defuse tension and anxiety to increase productivity.
Understand the impact of emotions in the workplace
Empathy is a key ingredient in successful relationships. It completes the circuitry that leads to harmony between people – the sense of being on the same wavelength. When you're attuned to your colleagues' feelings, you work better with them – understanding them and reducing conflict.
The characteristics of empathetic colleagues are:
The four areas of competency associated with emotional intelligence can be categorized in a simple matrix, based on whether they're personal or social, and focused on awareness or management.
Because empathy is so important in relationships, it's vital for social effectiveness at work. When you're sensitive to emotional currents around you, you're more likely to say and do the right things. So others enjoy your company and like working with you.
To use empathy when communicating with others, you can follow this procedure: suspend judgment and access the other person's perspective; identify feelings by paying attention; and communicate your understanding. This doesn't have to be in sequence – each activity may happen simultaneously.
Don't simply jump to conclusions about what someone else is doing or why. Other people have their own values and ways of doing things. Bear in mind that everybody's actions make sense from their point of view.
For example, you may be taken aback that a colleague never brings problems to your attention. But perhaps this person is reluctant to approach you and feels this would be presumptuous.
To accurately identify what other people are feeling, you need to pay attention to the emotional messages they're sending. So when others are speaking, listen to their words, watch their body language and facial expressions, and notice their tone of voice.
To communicate empathy, you need to acknowledge others' feelings and show you understand these feelings. You also need to demonstrate you're available and supportive, and be nonjudgmental.
To do this, you
Understand and apply empathy in communication
Managing relationships requires and incorporates all other areas of competency that make up your emotional intelligence quotient – or EQ. To be competent within the relationship management area, you need to be aware of and able to manage your emotions, and able to recognize and empathize with emotions in others. You then need to use these interpersonal skills to build and maintain successful relationships.
Apply key emotional intelligence skills in a confrontation scenario
In this course, you learned the value of emotions and how they can affect your workplace for better or for worse.
You gained an understanding of how emotional forces can influence performance and decision making, learn how you can leverage emotions in a way that maximizes performance, and discover how you can shape your own and others' emotions in positive and mutually satisfying ways.
The course will focus on using of empathy, particularly in confrontation scenarios, and on helping others to develop their own emotional self-awareness and empathy, leading to more positive exchanges on the job.
Reinforce learning on using emotional intelligence on the job
Before Udemy, Sorin developed and delivered on management, project management, computer literacy, human resources, career development, soft skills for employees and even corrections incidents management.
Currently working as a prison service consultant, he is a certified trainer and project manager, holding a master degree in International Relations and Policy Making and a bachelor degree in Law and Public Administration.
Sorin coordinated during the last 10 years projects in the areas of rule of law, regional development and human resources.
He has more than 10 years of middle/senior managerial experience within the civil service (justice, corrections, internal affairs, training), private sector (project management, consultancy, training) and NGO (industrial relations, rural development).
Sorin is also a certified International Computer Driving License (ICDL) tester and trainer for the United Nations Peacekeeping Missions, certified Human Resource Professional and a Public Manager (professional degree).