Using Emotional Intelligence on the Job

Understand how to communicate with empathy and apply emotional intelligence skills in your profession.
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  • Lectures 19
  • Length 1 hour
  • Skill Level Intermediate Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 4/2015 English

Course Description

You feel that everything is wrong at work? Are you frustrated by your job? Is your working environment conflictual? Is it difficult to work with your colleagues? Do you feel like skipping work today?

If your answer is yes, the solution is simple: work on your emotional intelligence and everything will change. Take a short course with high impact.

After completing this course, you will be able to:

  1. understand the impact of workplace emotions,
  2. communicate with empathy,
  3. apply key emotional intelligence skills in a confrontation scenario, and
  4. help others to develop self-awareness and empathy.
The course includes video materials, written documents and quizzes to facilitate optimal learning, and reinforce your understanding and practical skills.
In less than 2 hours you are going to learn how to use your 4 key emotional intelligence competences on the job.
So, ff you want to better understand, develop and use your emotional intelligence skills, you will greatly benefit from this course.
This is high intensity training for your career success!

What am I going to get from this course?

  • understand the impact of workplace emotions
  • know how to communicate with empathy
  • apply emotional intelligence in a confrontation
  • help others develop self-awareness and empathy

Who is the target audience?

  • All who want to understand and develop their emotional intelligence skills will benefit from this course
  • This course is for business and public relations professionals, managers and executives, but mainly for services and front-line workers.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Introduction

In this course, you'll learn the value of emotions and how they can affect your workplace for better or for worse.

You are going to:

  • gain an understanding of how emotional forces can influence performance and decision making,
  • learn how you can leverage emotions in a way that maximizes performance, and
  • discover how you can shape your own and others' emotions in positive and mutually satisfying ways.

Often getting a job done requires objectivity and a focus on the facts. But this doesn't mean you and your colleagues must leave your emotions at the door when you enter the workplace.

In fact, taking emotions into account and managing them properly in the workplace can have several positive effects. Your emotions have significant effects on your work performance, decision making, and interactions with others.

Being aware of the role of emotions in the workplace can help you manage both yourself and others far more effectively. And, this can result in better decisions, productivity, and teamwork.

1 page

Psychologist and author Daniel Goleman performed pioneering work when he identified key competency areas that make up a person's emotional intelligence quotient – commonly known as EQ. These include personal and social areas, related to both awareness and management. This course focuses on the social aspects of EQ – empathy and relationship management.

The self-awareness competency area is personal and relates to awareness, and self-management is personal but relates to management. Empathy is social and relates to awareness, and relationship management is social but relates to management.


Guidelines regarding Udemy functionalities for a better learning experience.

1 question

Understand course objective, structure and content

Section 2: Emotions in the Workplace

Feelings – which include both emotions and mood – directly affect your outlook, thoughts, and relationships. These, in turn, can dramatically impact your productivity.

Emotions are transient and can be intense. For example, you may dread the thought of giving a presentation, but the emotion dissipates quickly once you get into your stride.

Moods are less intense but longer lasting. For instance, if you enjoy your work, a happy mood colors your days – even if there are some difficult moments.


Contrary to what some may think, emotions and moods are anything but trivial in the workplace. Being aware of feelings and understanding their impact can help you identify their role so you can take action to mitigate or enhance their effects on performance.

Being able to recognize the impact of feelings in the workplace gives you the ability to read people to understand how productivity is affected, leverage the emotions in a situation, and shape feelings positively rather than allowing the negativity to continue.

Understanding the impact of feelings in the workplace, is important and because of this understanding, you will be able to to diffuse the conflicts and improve your performance in your team.

1 page

It's in your best interest to be aware of the emotional landscape around you. This enables you to read people accurately and understand the forces that affect their performance and decisions.

For instance, by recognizing and attending to our colleagues' feelings, we are going to be able to defuse tension and anxiety to increase productivity.

2 questions

Understand the impact of emotions in the workplace

Section 3: Communicating with Empathy

Empathy is a key ingredient in successful relationships. It completes the circuitry that leads to harmony between people – the sense of being on the same wavelength. When you're attuned to your colleagues' feelings, you work better with them – understanding them and reducing conflict.

The characteristics of empathetic colleagues are:

  • they listen without interruption or giving advice
  • they read nonverbal cues such as tone of voice and body language
  • they see things from other perspectives, understanding why people feel the way they do, and
  • they act with sensitivity, being careful not to hurt, judge, or cut others off when they're speaking
1 page

The four areas of competency associated with emotional intelligence can be categorized in a simple matrix, based on whether they're personal or social, and focused on awareness or management.


Because empathy is so important in relationships, it's vital for social effectiveness at work. When you're sensitive to emotional currents around you, you're more likely to say and do the right things. So others enjoy your company and like working with you.

Empathy is particularly important in diverse working environments, which bring together people from different backgrounds and cultures. If you're aware of emotional nuances, you're less likely to misinterpret people who have different ways of doing things.

To use empathy when communicating with others, you can follow this procedure: suspend judgment and access the other person's perspective; identify feelings by paying attention; and communicate your understanding. This doesn't have to be in sequence – each activity may happen simultaneously.

Don't simply jump to conclusions about what someone else is doing or why. Other people have their own values and ways of doing things. Bear in mind that everybody's actions make sense from their point of view.

For example, you may be taken aback that a colleague never brings problems to your attention. But perhaps this person is reluctant to approach you and feels this would be presumptuous.


To accurately identify what other people are feeling, you need to pay attention to the emotional messages they're sending. So when others are speaking, listen to their words, watch their body language and facial expressions, and notice their tone of voice.


To communicate empathy, you need to acknowledge others' feelings and show you understand these feelings. You also need to demonstrate you're available and supportive, and be nonjudgmental.

2 pages

To do this, you

  • develop an attitude of compassionate curiosity
  • try your best to put aside your own preconceptions
  • ask yourself what other people's behavior means to them ask what options people believe they have
  • ask how others view and experience their situations
  • ask how you would feel if you were in their shoes, and
  • ask others to help you understand their perspectives better
3 questions

Understand and apply empathy in communication

Section 4: Managing Interactions with Emotional Intelligence

Managing relationships requires and incorporates all other areas of competency that make up your emotional intelligence quotient – or EQ. To be competent within the relationship management area, you need to be aware of and able to manage your emotions, and able to recognize and empathize with emotions in others. You then need to use these interpersonal skills to build and maintain successful relationships.

To manage relationships effectively, it's important to encourage emotional intelligence in those around you. One way to do this is to model EQ competencies yourself. By behaving with emotional intelligence, you provide an example for others to follow.
2 questions

Apply key emotional intelligence skills in a confrontation scenario

Section 5: Next Steps

In this course, you learned the value of emotions and how they can affect your workplace for better or for worse.

You gained an understanding of how emotional forces can influence performance and decision making, learn how you can leverage emotions in a way that maximizes performance, and discover how you can shape your own and others' emotions in positive and mutually satisfying ways.

The course will focus on using of empathy, particularly in confrontation scenarios, and on helping others to develop their own emotional self-awareness and empathy, leading to more positive exchanges on the job.

1 question

Reinforce learning on using emotional intelligence on the job


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Instructor Biography

Before Udemy, Sorin developed and delivered on management, project management, computer literacy, human resources, career development, soft skills for employees and even corrections incidents management.

Currently working as a prison service consultant, he is a certified trainer and project manager, holding a master degree in International Relations and Policy Making and a bachelor degree in Law and Public Administration.

Sorin coordinated during the last 10 years projects in the areas of rule of law, regional development and human resources.

He has more than 10 years of middle/senior managerial experience within the civil service (justice, corrections, internal affairs, training), private sector (project management, consultancy, training) and NGO (industrial relations, rural development).

Sorin is also a certified International Computer Driving License (ICDL) tester and trainer for the United Nations Peacekeeping Missions, certified Human Resource Professional and a Public Manager (professional degree).

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