Senior Consultant / Managing Partner at ProcessPark
GULDEN KIYICI has been in the IT sector for 25 years. After completing his higher education in Istanbul Technical University Control and Computer Engineering both undergraduate and graduate education, she started his professional life in Siemens IT services department.
After Siemens, she worked as an IT specialist in various departments of the data processing centers of two leading banks in the banking sector. She worked on many subjects such as system engineering, design of branch automation systems and local networks.
Between 2000-2006, he managed the IT Service Management Consultancy group at Siemens Business Services. He worked on ITIL and COBIT process implementation projects, both in-house and in customer environments, as well as in many international projects, especially in the USA and Germany.
As a result of the trainings he received from Pink Roccade in London, he was entitled to receive ITIL's certificate, which expresses the most advanced competence, named Manager Certificate in 2003. Gulden is the first professional possessing this certificate in Turkey. In 2009, se received the ITIL Expert certificate with the training she received in London. Currently, she conducts trainings in various institutions on IT Information Governance (such as ITIL, COBIT, ISO20000) for ProcessPark company, as well as conducting process analysis, design and implementation projects in various sectors.
Gulden received the COBIT certificate in 2007. In addition, she successfully completed the CISA certification exam in December 2012. She received ISO20000 Lead Auditor training from Washington BSI in September 2012 and passed the exam successfully.
ITIL Service Manager 2003
ITIL Expert 2009
ITIL Service Operations Intermediate Certificate
ITIL Service Transition Intermediate Certificate
ISO20000 Certified Consultant
ISO20000 Lead Auditor
Accredited ITIL Foundation Trainer
Accredited ITIL Service Operations Trainer
Accredited ITIL Service Transition Trainer
Accredited ITIL4 Foundation Trainer