I have been an IT trainer for over 8 years and have acquired many skills in teaching different software packages to students of all abilities. I aim to build confidence in all attendees of the courses that I teach, for both large and small groups. Through my professional conduct and enthusiasm when working with learners of mixed levels, I am able to create good rapport with students, which forms a high-quality learning environment. I believe it is important to enjoy attending each training course. Therefore engaging and interacting with students on their own experiences of using the software, enables them to feel more involved in the course.