Sheila Heen

Sheila Heen is the co-author of Difficult Conversations and Thanks for the Feedback. She is a Lecturer on Law at Harvard Law School, a faculty member for the Harvard Negotiation Project, and a Founder of Triad Consulting Group. She has consulted for clients ranging from the Federal Reserve Bank to MetLife to the Singapore Supreme Court to the Obama White House.

For twenty years Sheila has worked with the Harvard Negotiation Project, developing negotiation theory and practice. She specializes in particularly difficult negotiations – where emotions run high and relationships become strained.  She has appeared on shows as diverse as Oprah and the G. Gordon Liddy show, NPR’s Diane Rehm Show, Fox News, NPR’s Market Money and CNBC’s Power Lunch. Sheila is a graduate of Occidental College and Harvard Law School.