Phil Richardson: Trusted Educator and Experienced Consultant

With a solid foundation in the pharmaceutical and biotechnology industries, Phil Richardson brings over 40 years of business and consulting experience to the table. His career includes significant roles at IBM, BUPA, GE Healthcare, Pfizer and Deloitte as well as founding a global business transformation and innovation consultancy.

Phil's consulting expertise spans a wide range of industries, including major food and drink brands, global telecommunications, pharmaceutical organizations, government, business services, and consumer brands. His assignments have varied from three-month strategy projects to three-year transformation programs, with budgets reaching up to $250 million. His work focuses on creating customer-centric solutions, optimizing international operations, and developing new products and services.

Notable Achievements

Charity Transformation: Enabled a major charity to expand its client service capacity from 4,500 to over 60,000 without increasing the budget.

Profit Enhancement: Helped an international business services organization improve customer processes, resulting in a 20% increase in profit per service.

Supply Chain Optimization: Led a project for the world's largest brewer, significantly reducing supply chain costs.

Innovation and integration: two global telcos into a single business model with an integrated approach to CRM

Professional Credentials

Phil is a Certified Management Consultant (CMC) with a PhD in Strategy and Change. He holds an MBA from the Open University, where he has taught strategy and served as an examiner. Additionally, he is a Chartered Biologist and Chartered Scientist.

Research and Innovation

Phil has a keen research interest in biomimetics and its application to systems thinking and change management. He has successfully developed and sold consulting services and products based on this research to global enterprises.

Personal Background

Phil resides in Dorset, on the south coast of England, where he continues to inspire and lead in the field of business transformation and innovation.