Nancy & Rick Monsipapa
Rick Monsipapa has been involved in the restaurant business since his first job with a leading Fast Food chain. Over the years Rick learned and applied leadership development skills to his various businesses. He Owned and Operated a chain of five specialty coffee houses that did Catering, Wholesale and Retail business and saw how triple-digit turnover can crush your cash flow and your business. As he learned the skills necessary to reduce turnover below 50%, his business began to thrive. This video was produced to help you, fellow restaurant owners and General Managers with the skills necessary to empower, train, recognize your staff and reduce turnover so that you have potential employees lined out your door to work for you.