Udemy Tutor and Online Course Creator
With over 20 years in professional development and education spanning leadership, management, customer service and personal development I have taught thousands of managers, executives and front line staff in face to face courses and workshops. Through the use of technology such as Udemy I now share my experiences, knowledge and best practice to help you develop your skills to help you in both professional and social settings.
What I Bring
I have helped individuals and teams be more effective across many industries within some of the worlds best known brands and I've done this by designing and running workshops, courses and coaching sessions that help people to transform into the best they can be.
Here's what some of my clients give as a testimonial to my work with them. Visit my LinkedIn profile for further examples if you are in any doubt.
Peter Hambleton - Training Programme Manager at Porsche Cars GB Ltd
"Mark is a consumate professional who can be relied on to design and deliver creative, thought provoking training courses that provide people with clear back to work benefits. Always a pleasure to work with, either as a co-trainer or on a client basis."
Sarah Trought - Centre For Development Manager - BMW UK Ltd.
"Mark was instrumental in helping develop the Customer Experience programmes at BMW Group UK. He is thoughtful and clever in designing solutions that combine strategic aims with the needs of the 'person on the ground' – basically he knows his stuff. If you want a solution that works and provides clear business differentiation, he is someone you should talk to. As a Consultant he operates from a position of trust, integrity and partnership. I have no hesitation in recommending Mark"
Sue Sansome - Head of Training and Development at Sytner Group
"I have been delighted to employ Mark as a training partner to deliver Management Development Programmes, since 2005. At The Sytner Group, Employee Engagement, Succession and Talent Management are some our key commitments. Mark has worked with me to ensure we deliver on this promise. He is creative, energetic and knowledgeable in his specialist areas of The Customer Experience. Every events he delivers gets exceptional feedback."
Peter Emson - Authorities Aftersales Manager at BMW
"Mark is an experienced training developer with a great attitude. He is a respected and knowledgeable person and was always more than willing to add extra value at each stage of the development of training courses, which we worked on. He was always prepared for discussion and possesses both a deep technical knowledge and an excellent understanding of customer experience initiatives. I can highly recommend him."
Bob Hayward - Director, OPC Ltd
"I first met Mark at BMW in 2001 where we were both designing and delivering management training programmes; and still do. His insights into both the technical / theoretical aspects of learning combined with a deep knowledge in the arena of “customer service" are second to none. It was an honour to work with him, in a small way, on the early designs of “the customers' shoes" and it is an even greater pleasure to hear of the impact and success he is now having with clients. On a personal level he is warm, enthusiastic, honest as the day it long, dependable, generous and great company."