Unlock Customer Value For Fast, Reliable Business Growth
I grew up in rural North Carolina/USA and have the southern accent to prove it.
A little about me:
I'm a Forbes columnist, Vice-Chair and Public Board Director of a NYSE company and internationally-published Harvard “Working Knowledge” author of six popular business books.
My customer loyalty expertise has been sought after by groups around the world. To my great surprise, the US Postal Service bought 22,000 copies of my book, Customer Loyalty: How To Earn It, How To Keep It, and distributed it to independent businesses to help them master direct mail.
A huge fan of my city, Austin TX, I proudly served as Chairwoman for Visit Austin for eight years.
I studied hard in college (always in the library) and earned my Bachelor of Science and MBA degrees from the Moore School at University of South Carolina and was honored as a Distinguished Alum in 2014.
My loves include fitness, acrylic painting, biking and World War II History.