- Director Of PT Prosma Consulting Indonesia (Prosma Institute)
- Service Excellence Trainer & Consultant For More Than 15 Years
- Asesor & Master Trainer Of BNSP-RI
- Certified LEAN SIX SIGMA Black Belt
-Certified LEAN Specialist
- Soft skill and TOT trainer
- Author (penulis 5 buah buku motivasi dan bisnis) and Motivator
- Buku karya Herry Santoso ( “6K : Ilmu Rahasia Sang Pemenang”, “Miracle Of Service”, “One Second Faster”, “Professional Service Excellence”, “Understanding The Art Of Handling Customer Complaint”)
