After having had a successful career in the hospitality business as a troubleshooter - during which time I turned around over 40 hospitality businesses - I began a new career in business coaching and training, specialising in customer experience and loyalty systems.
I am the Author of 3 widely available books on these subjects:
> Great or Poor (Systems to deliver consistent and continually improving customer experience)
> Sales through Service (systems to build sales step by step through reputation, excellence, loyalty and referrals)
> The Sniper Approach (Hoe to get referrals without the BS)