Guy Arnold

Expert in Customer Loyalty, Reputation and Referral Systems

After having had a successful career in the hospitality business as a troubleshooter - during which time I turned around over 40 hospitality businesses - I began a new career in business coaching and training, specialising in customer experience and loyalty systems.

I am the Author of 3 widely available books on these subjects:

> Great or Poor (Systems to deliver consistent and continually improving customer experience)

> Sales through Service (systems to build sales step by step through reputation, excellence, loyalty and referrals)

> The Sniper Approach (Hoe to get referrals without the BS)

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