Giuseppe Giannotta

I am a ServiceNow certified professional since the New York release, playing different roles from ServiceNow business analyst to product owner and platform process owner with extensive experience across multiple ServiceNow applications and modules, such as IT Service Management (ITSM), IT Business Management (ITBM), HR Service Delivery (HRSD), and Analytics, Intelligence and Reporting.

I have worked extensively in ServiceNow in various areas such as Change management, Incident, and Problem management.