My name is Scott Helgans and I have been involved in client services management in various roles for the past 35 years. I’ve worked for and represented Companies varying in size from Fortune 100 right down to Series A Startup. I am currently co-founder and General Manager of Fennley, Digital and Social Media Solutions, a startup company that is involved in various business ventures, most notably in support of the fast-growing medium called influencer marketing. In the social sphere I am the moderator for the LinkedIn group “Client Services Professionals in Digital Marketing. ” Client Services Professionals in Digital Marketing is the single largest client services group currently active on LinkedIn. I also oversee my company’s presence on social media including Twitter, Facebook, Pinterest, and Google+.
I have had significant experience in both the government sector as well as the private sector and have had sales and revenue responsibility for up to $150M dollars annually. My titles have ranged from Account Manager up to VP of Client Services, and VP of Strategic Accounts. I’ve managed account teams, customer service organizations, customer service bureaus, and campaign delivery and management. I’ve also been in sales, supported sales, managed inside sales teams, ran fulfillment centers, and through all have always, in essence, carried my own bag of accounts. I’ve received my share of performance accolades over the years for meeting and exceeding objectives, I’ve visited the islands on the Company’s dime as a reward for performance excellence, but (to be painfully honest,) have also had a couple years when I didn’t make my number. Fortunately, the good years greatly outnumber the bad ones, but, in the spirit of full disclosure, yes, I’ve had both. Some (but not all) of the clients I have handled during my career have included the NYC, NYS and Federal Governments, Proctor and Gamble, Unilever, Pepsi, Citibank, Wells Fargo, WeightWatchers, Sprint, LL Bean, Starwood Hotels, JCrew, Polo-Ralph Lauren, Crate & Barrel, Coty Beauty, Gateway Computers, Staples, Sprint, LendingTree and Royal Caribbean cruise lines. There are many more. All have presented unique challenges and as you can see, it is a varied representation of industry groups. I’ve signed accounts, grown accounts, saved accounts, and yes, even lost accounts. Each instance has proved valuable, in its own unique way, to my personal development and I’m hopeful that I will be able to pass along some of the wisdom of these experiences, both good and bad, to you to assist in fast-tracking your development in this crucial role.