I am an ambitious IT Process Analyst Level III - especialist with over 15 years of IT experience acquired from technical and operational roles within Brazilian and USA market. I have an established track record in the leadership of Processes Management, Training, Operational Management, Risk Analysis, Functional Diagram, Quality Assurance and more. I have had hands on projects involving the following understanding: ITIL Foundation (Process and Training); Operational and Governance Processes Specifications; Incidents Management and Improvement Cycles; Change Management and Improvement Cycles; Problem Management and Improvement Cycle; Risk Analysis; Functional Diagrams (using tools such as ARIS Business, VISIO, WBS); 5s Methodology (Training and Awareness); SOX Sarbanes Oxley (Quality Processes and Intern Control); Six Sigma (is a set of techniques and tools for process improvement).
