* 11+ years of industry experience with 8+ years in data analytics, SLAs/KPIs tracking, performance matrices, customer operations, project management and data insights development leveraging tools like MS Power BI (Microsoft Certified), Tableau, MS SQL server, SSIS, python, MS excel, and others.

* Led the digital transformation for operations organisation, cultivated a data-driven culture within the organisation, designed and implemented end-to-end solution of interactive dashboards using MS Power BI and other tools for Directors, C-level leaders and other management using DAX measures with auto refresh configuration and row level security implementation etc.

* Led and developed high-performing teams in a fast-paced, data-driven environment, driving successful data analytics projects and initiatives.

*Proficient in understanding business requirements, experience in BI life cycle, generating actionable recommendations and collaborated with cross-functional teams to understand their data and reporting needs, developing tailored analytics solutions aligned with organisation goals