Up & Running with ServiceNow

The best way to get started with ServiceNow!

Created byMark Miller

Last updated 7/2020

English

German [Auto],English [Auto],

What you'll learn

Understand what is possible with ServiceNow
Get a Personal Developer Instance up and running!
Successfully navigate the platform

Course content

5 sections • 28 lectures • 3h 1m total length

Introduction7:19
An introduction to the course. Welcome!
Navigating Udemy4:21
Learn how to navigate the Udemy platform.
A Note on ServiceNow Releases2:38
Let's explore the instance I'll be using throughout this course.
So What Is ServiceNow?9:04
What better way to explain ServiceNow than through an analogy!
Concepts & Terminology8:19
Define ServiceNow concepts and terminology, including application platform as a service, the now platform, and the non stop cloud, plus ServiceNow customers and user types.
Obtaining a Personal Developer Instance0:10
ServiceNow Resources & FAQs0:05

Incident Management9:24
In this lecture, we take a look at how end user Evan leverages Incident Management to resolve an issue.
Change Management7:31
This lecture examines the importance of Change Management by exploring a use case with app developer Dave.
Configuration Management6:04
Explore how configuration management tracks configuration items in the CMDB, using ServiceNow to update switches, add data points, and enable dependency maps for real time root cause analysis.
Orchestration4:35
Discover how ServiceNow orchestration automates multi-system IT tasks by using templates and AWS integration to accelerate server provisioning from days to minutes.
Service Portal4:38
Custom Business Applications3:58
Create custom apps in ServiceNow that any department can use to schedule conference rooms via a service portal, with easy platform view setup and ready integrations to Salesforce or Workday.

Obtaining a Personal Developer Instance (PDI)8:05
In this lecture, I walk you through obtaining a Personal Developer Instance on the developer.servicenow.com website.
Navigating the Product Documentation11:54
We'll explore how to leverage the Product Documentation to your advantage in this lecture.
Leveraging the Community8:15
Discovering the Developer Site6:36
Explore the ServiceNow developer site to access API documentation, learning paths, walkthroughs, and exercises, while managing your personal developer instance and exploring community resources.
Adventuring with Additional Resources2:09
Explore unofficial resources like ServiceNow Guru.com and ServiceNow Elite.com, and official YouTube channels—the ServiceNow Channel, now support, the ServiceNow Dev program, and the now community—for tutorials, guides, and hands-on demos.

Introduction to the User Interface (UI)8:00
Explore the ServiceNow user interface, including the banner, application navigator, main content frame, and UI pages, to navigate modules, lists, and forms with search, favorites, and history.
Navigating Lists8:51
Navigating Forms7:41
Creating and Maintaining Reports7:25
Create and maintain ServiceNow reports by running, editing, sharing, scheduling, and exporting. Build bar, pie, and time-series visuals, group by location and urgency on incidents.
User Administration & UI Configuration7:33
Manage users and access in ServiceNow by assigning roles through groups, explore role inheritance, and configure basic UI and theming settings for a tailored instance.

Incident7:06
Explore the incident workflow in ServiceNow, from service portal creation to real-time technician collaboration and resolution, featuring impersonation of Evan and Tom and use of a knowledge article.
Problem3:06
Knowledge13:17
Explore knowledge management in ServiceNow by organizing a knowledge base with categories and articles. Learn how end users access articles via the service portal and how admins manage feedback.
Service Catalog8:22
Explore the service catalog in ServiceNow, including catalogs, item requests, and catalog tasks, and track end-to-end requests for hardware and access from the end user perspective.
Bonus: Next Steps4:59

Requirements

A general understanding of IT principles
A computer with internet access

Description

Are you just starting out in the world of ServiceNow? Are you having a hard time getting up and running with the platform? Maybe your company is transitioning to ServiceNow from another tool, or maybe you’re interested in starting your career as a ServiceNow developer? Whatever your case may be, this course will get you get up to speed on the ServiceNow platform.

Hello, my name is Mark Miller and I’ll be your instructor for this course. I have over 6 years of experience on the platform and have worked on 50+ ServiceNow projects.

Explaining ServiceNow in a clear and concise manner has always been a goal of mine. Unsatisfied by ServiceNow’s own attempt to explain their platform, I set out to create this course, which will do just that.

What can it do? What are the benefits of using the platform? Why might a CIO choose ServiceNow over their internal team of application developers? These are all questions we’ll explore in this course. We’ll also look at 6 use cases which leverage the ServiceNow platform, we’ll cover how to get your very own ServiceNow instance up and running for free, we’ll explore the ServiceNow docs and community, and introduce the user interface and navigating the platform. We’ll end the course by touring the Incident, Problem, Knowledge, and Service Catalog applications.

Thanks and I hope to see you in the Up & Running with ServiceNow course!

Who this course is for:

Those who are new to the ServiceNow platform
Those who are interested in what ServiceNow can do

Up & Running with ServiceNow

What you'll learn

Explore related topics

Course content

Introduction7 lectures • 32min

Use Cases6 lectures • 36min

Getting Started5 lectures • 37min

Up & Running5 lectures • 40min

Touring the Platform5 lectures • 37min

Requirements

Description

Who this course is for: