User Experience (UX): The Ultimate Guide to Usability and UX
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User Experience (UX): The Ultimate Guide to Usability and UX

Get a job in UX and build your user research and UX design skills with this hands-on user experience training course.
4.6 (1,288 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
7,659 students enrolled
Created by David Travis
Last updated 12/2016
English
English
Price: $195
30-Day Money-Back Guarantee
Includes:
  • 11.5 hours on-demand video
  • 6 Articles
  • 12 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Bake UX into your workflow by following a proven, user centred design framework based on the usability standard, ISO 9241-210.
  • Prepare for the BCS Foundation Certificate in User Experience.
  • Plan field visits to end users.
  • Create personas, user stories, red routes and user journey maps.
  • Uncover and describe users’ mental models.
  • Choose appropriate schemes for classifying and organising information.
  • Design and conduct online and offline card sorting sessions.
  • Select appropriate user interface design patterns.
  • Develop cheap, throwaway prototypes to get quick and frequent feedback from your users.
  • Create user interface designs that exploit universal principles of visual design.
  • Design usability tests to measure time on task, success rate and user satisfaction.
  • Moderate a usability test and prioritise the observations.
  • Evaluate the usability of systems by applying usability heuristics.
View Curriculum
Requirements
  • You don't need a background in user experience, design or coding to take this course.
  • This is an in-depth course. If you allocate 60-90 mins a day, and do all of the activities, it will take 2-3 weeks to complete.
Description

New content added: March 2017.

Kick start your career in user experience with this 12-hour, online, video training course.

Gain hands-on practice in all the key areas of UX — from interviewing your users through to prototyping and usability testing your designs.

Build a UX portfolio to boost your job prospects as you complete five real-world sample projects.

Gain industry-recognised certification by preparing for the BCS Foundation Certificate in User Experience.

UX Mastery reviewed dozens of online courses in UX, but they gave just one course 10/10: this one.

Build Your UX Portfolio As You Work Through 5 User Research and Design Projects.

The sample projects in the course include:

  • Find my pet: a product that allows people to track down wayward pets who have got lost.
  • Tomorrow’s shopping cart: a device that lets customers find any product in a supermarket.
  • Gift Giver, a gift recommendation system based on an extremely accurate product recommendation technology.
  • The Citizen Journalist: a system that will allow ordinary people to film events, take photographs, write a story and create a crowdsourced, online newspaper.
  • The Digital Postcard, an app that will allow users to create and send their own postcard, either by using a photograph they have taken on their phone, or by selecting a professionally taken image of a local beauty spot.


A career in User Experience is one of the most rewarding and challenging jobs in the technology sector. This online training course will give you the background you need to get started.

Prepare for the BCS Foundation Certificate in User Experience.

This course covers the comprehensive syllabus for the BCS Foundation Certificate in User Experience and contains 90 multiple-choice quiz questions to test your knowledge and prepare for the exam. You can take the exam (at extra cost) anywhere in the world at a Pearson Vue exam centre.

Free bonus offer!

  • Free bonus #1: A 81-page student workbook packed with design exercises, tutorials on UX methods, templates to record user research observations, stencils for UI prototypes, a detailed reading list and a glossary of terms..
  • Free bonus #2: A 419-page, high quality PDF that contains every slide shown on the course. Print this out, load it on your mobile device or keep it handy on your computer: it's your choice.
  • Free bonus #3: A written transcript of every lecture. Comprising 167-pages and 68,818 words, this document is useful if English isn’t your native language or if you just want a readable and searchable version of the course.
  • Free bonus #4: 90 multiple-choice quiz questions to test your knowledge as you progress through the course.
  • Free bonus #5: Access to our thriving Facebook group where you can network with fellow students, ask questions and submit assignments for peer review.


Download everything. If you have a slow internet connection, or want to take this course with you on your laptop, smartphone or other portable device, sign up and download all the videos and other course materials now.

Thousands of user researchers and UX designers have successfully completed this course, and as a result are out there creating great user experiences every day. You can do it, too.

When does it start?

Today! This is a self-paced course, so you can start anytime and view the lectures anywhere. Sign up now and you could be watching the first video in under 5 minutes.

How long will it take?

With over 117 lectures and 9 hours of content, this is an in-depth course. If you allocate 60-90 mins a day, and do all of the activities, it will take 2-3 weeks to complete. And if you want to spread the course out over a longer period, that’s fine too.

Is it for me?

This course is for you if you want to get hands-on practice in all the stages of user experience. Perhaps you’re starting out in the field of user experience. Or maybe you want to transition from your current job role to a career in UX. Whatever your background, you’ll apply your skills to a real world project that will become the first entry in your UX portfolio.

What if I get stuck?

As you move through each of the steps in the design process, you’ll be able to test your knowledge and compare your work with other students so you can see what “good” looks like. I review the course forum every day and I answer all student questions within 24 hours. So if you struggle with any of the material, just ask a question and I'll help you out.

Can’t I learn this stuff from a book?

It’s certainly possible to build your user experience expertise by reading books and blog posts, but that can be a slow process and it makes it hard to see the big picture. With this workshop, it’s you and me together working for a client, and I’m giving you the same tips, the same advice, and sharing the same techniques I’ve learned over the years on hundreds of design projects.

What if I don't like it?

Over 5000 people have taken this online course and it has over 300 five star reviews, so I'm confident that you'll love this course. Just in case, I offer a 30-day, no questions asked, money-back guarantee. So sign up today, it's risk free!

Who is the target audience?
  • Anyone who wants to transition from their current job role to a career in user experience.
  • User researchers or designers who want to build their user experience portfolio by applying their skills to a real world design project.
  • Software developers who want to learn techniques for designing more engaging systems.
  • Project managers and Scrum Masters who want a full lifecycle process for introducing usability into their design project.
  • Interface designers who want to learn methods for testing and evaluating their designs.
  • Web site designers who want to understand the principles of human-centred design.
  • Marketing managers who want to find out about the business and brand benefits of user experience.
  • Business analysts who want quick and effective tools for communicating requirements of users.
Students Who Viewed This Course Also Viewed
Curriculum For This Course
Expand All 139 Lectures Collapse All 139 Lectures 13:03:54
+
Setting the Scene
14 Lectures 01:01:45
Gain hands-on practice in all the key areas of UX — from interviewing your users through to prototyping and usability testing your designs.
Preview 03:20

Let's get to know each other.

Preview 03:02

Let me tell you about the objectives of the training and what it is that we’re going to be covering.

Preview 05:35

This pack contains:

  • An 81-page student workbook packed with design exercises, tutorials on UX methods, templates to record user research observations and stencils for UI prototypes.
  • A written transcript of every lecture. Comprising 167-pages and 68,818 words, this document is useful if English isn’t your native language, if you are hard of hearing or if you just want a readable and searchable version of the course.
  • A slide deck containing every slide I show on the course.
Student Workbook and Download Pack
00:19

  • Bite-sized lectures: Most lectures are now around 5 mins.
  • More quizzes: 90 questions in total.
  • Follow-along design activities: 5 full-stack design activities.
  • Detailed student workbook: 80+ pages of UX activities and content.
  • Certification: Industry-recognised certification from BCS, The Chartered Institute for IT.

Preview 03:53

Here are two resources for the course that you need to know about.

Preview 05:44

Before we do a deep dive into user experience, let's cover the reasons why user experience matters so much at the moment.
The business benefits of user experience
05:28

This is a fun design activity to get us started.

What is Usability? Product evaluation activity
03:18

This video demonstrates the products that I want you to evalaute.

Can openers - Demonstration
01:35

Let's look at some user research for these products.

Can openers - User Research
05:52

This activity teaches us that it’s not about the product. It’s about the experience of using the product.

Can openers - Debrief
08:24

In this lecture, we review 6 key principles of user experience.

The 6 Rules of Usability
06:51

Did you know that there was an international standard of usability and user experience? Well, you do now.

ISO 9241 - A standard for usability
03:18

Here is what we'll be covering in the course in 5 minutes.

Preview 05:06

Guiding Principles
5 questions
+
Going where the action is: Understanding users in context
14 Lectures 01:08:33
This lecture explains why context is so crucial to designing a good user experience. We also review why, if you're a member of a design team, you are not representative of the target audience. 
How usability depends on the “context of use”
08:20

If we asked 50 people this question: “What is a browser?”, how many people do you think would give us a correct answer? Does this video challenge your views of how "ordinary" people think about technology?

Copyright belongs to Ji Lee who uploaded it to YouTube. The original file is here: https://www.youtube.com/watch?v=o4MwTvtyrUQ

What is a browser?
02:32

The first rule of finding out what people want is: Don’t ask people what they want.
What do users want?
06:23

There are many ways of getting an understanding of your users' context. Here we cover one of the more useful techniques: contextual inquiry. This technique lets you penetrate deep into the world of your users and discover what it is that they actually want to do with your system.

An introduction to contextual inquiry
08:26

Imagine you work for a company developing a new user interface for a home entertainment system.

You’re going to visit a customer to see how the existing system is used.

After you’ve watched the video, list 5 things you learnt from observing the user in context.

The Remote Control - Activity
05:02

Here are my observations.

The Remote Control - Debrief
03:12

Great field researchers demonstrate 5 key behaviours. Let's review each of those behaviours in turn.

Further reading

Practical field visits, step 1 - Users
02:28

The second habit I see in great user researchers is they agree the focus of the field visit long before they leave the office.
Practical field visits, step 2 - Focus
04:36

The next habit I see in great user researchers is that they record the sessions.
Practical field visits, step 3 - Recording
05:57

The next habit I see in great user researchers is that they take great notes.
Practical field visits, step 4 - Notetaking
05:49

One final habit I see in great user researchers is that they know how to analyse the data.
Practical field visits, step 5 - Affinity Diagramming and User Story Mapping
05:50

The user journey map is just one way you can present your results. Let’s quickly look at some other methods.

Presenting results as empathy maps and storyboards
01:52

There are some situations where contextual inquiry might be problematic, so here I talk about some other methods. These aren’t replacements for contextual inquiry, but if you can’t do anything, you can at least do these.

Guerrilla techniques for user research
05:08

Three myths about this kind of user research that you might hear.

Three myths about field visits
02:58

User research
5 questions
+
How to get niche quick
8 Lectures 44:22
Real users aren’t elastic. They’ve got specific requirements based on their goals, capabilities and contexts.
Why the average user doesn't exist
07:17

Does your web site suffer from 'elastic user' syndrome, where you give equal value to every possible user doing every possible task? In this lecture, I explain why “Something for Everybody” means “Everything for Nobody”.

Introduction to Personas
09:30

Let's look at a case study where we are designing a mobile app aimed at walkers (hikers). How would we go about developing personas for this application? 
Walkthrough of a persona case study
04:41

Let's review how we might analyse the data from this field visit.

Walkthrough of a persona case, continued
05:59

There are four main benefits of personas:

  1. Personas make assumptions about users explicit.
  2. Personas place the emphasis on specific users rather than “everyone”.
  3. In limiting our choices, personas help us make better design decisions.
  4. Personas help the design and development team gain a shared understanding of users.
The benefits of personas
02:30

I wanted to turn now to look at some of the pitfalls to avoid when we’re developing personas.
The pitfalls of personas
05:56

Let's look at some ways that I’ve seen personas publicised within organisations, so that you can decide which approach would work well for you and your organisation.

Publicising your personas
03:39

Here’s a checklist you can use to decide whether or not your persona cuts the mustard. I’ve used the acronym PERSONA to remind you about the things that you should look out for.

The 7-step persona checklist
04:50

Illustrating the context of use
5 questions
+
UX Design Activities - Build your UX Portfolio
10 Lectures 28:24
Practice your user research and design skills by completing five real-world sample projects. As you work through each project, you’ll master the full range of research and design activities that user experience professionals carry out day-to-day.
Preview 02:20

Find my pet: a product that allows people to track down wayward pets who have got lost.
Find My Pet
02:38

The Citizen Journalist: a system that will allow ordinary people to film events, take photographs, write a story and create a crowdsourced, online newspaper.
Citizen Journalist
02:39

The Digital Postcard, an app that will allow users to create and send their own postcard, either by using a photograph they have taken on their phone, or by selecting a professionally taken image of a local beauty spot.
Digital Postcard
03:09

Gift Giver, a gift recommendation system based on an extremely accurate product recommendation technology.

Gift Giver
03:36

Tomorrow’s shopping cart: a device that lets customers find any product in a supermarket.
Tomorrow's Shopping Cart
03:23

Speak with a minimum of 5 users to find out:

  • Is there a need for this system?
  • If not, how can you change it so that it meets a need?
  • Who are are the main user groups?
  • What day-to-day activities do they engage in that’s related to the product?
  • What is the workflow (the sequence of activities)?

Make sure you actually observe people, don’t just interview them.

Don’t overthink this activity. Just get out and speak to some users!

Design activity research briefing
03:42

What different groups of users did you identify? Use the template in your workbook to identify the groups.
Persona Groups Briefing
01:34

To do this activity, you'll need a sheet of flip chart paper, some Sharpies and a pack of sticky notes. You will create a persona for ONE of your user groups that will include:

  • A sketch: Show the persona’s context, with a quotation stating the main user need.
  • Facts: Descriptive demographic information about your persona.
  • Behaviours: How is the persona solving their problem now?
  • Needs and goals: What does your persona want to accomplish?
Persona Creation Briefing
05:23

Compare your work with what other students have done on these same projects.

Student work examples - Personas
14 pages
+
What can a London bus teach us about usability?
9 Lectures 33:47

A common design mistake is to assume the design should always be made as flexible as possible. Flexibility has costs in terms of decreased efficiency, added complexity, increased time, and money for development. A focus on users tasks can help us enormously.

Red Routes, or why featuritis doesn't work
04:20

Thinking in terms of the user’s need helps us design much better user interfaces because they prevent us from becoming too implementation focused in our thinking.
The What and Why of Red Routes
07:46

Flexible designs are, by definition, more complex that inflexible designs. And as a result they are generally more difficult to use. So, for example, a Swiss army knife has many tools that increase its flexibility, but these tools are less usable and less efficient than a specialised device that just has the individual tool.
The Flexibility - Usability Trade off
05:06

So how do you go about identifying red routes? One approach is to identify the frequent and critical tasks.

Prioritising red routes
03:59

In 5 minutes, brainstorm 5 red routes for ONE of the following:

  • An application that lets you back up your computer over the Internet
  • A presentation app (like PowerPoint) that runs on a mobile phone
  • An application to help you calculate your taxes
  • An application that lets you read online magazines on a tablet device, like an iPad
Red Routes — Quick Activity
02:38

Compare your work with what other students have done on these same projects.
Student work examples - Red Routes
14 pages

People approach red routes differently based on the context of use. So we need to embed some of the user's context into the red route. We do this by creating user stories.
How to build bulletproof user stories for agile
07:58

How do you test a user story to see if it’s any good? Here are four questions you can ask of your user story.

Testing a user story
02:00

Compare your work with what other students have done on these same projects.
Student work examples - User Stories
13 pages

Red routes and user stories
5 questions
+
Beyond “easy to use”: Measuring the user experience
7 Lectures 28:49

How does your company measure the success of its products and services? Are product teams judged on how easy their products are to use or on how fast the products are completed? You might not think that user experience can be measured, but it can. Here's how.

Introduction to Lean UX
03:45

I want to distinguish between two kinds of hypothesis. The first is the “problem hypothesis”. It’s our assumption about the user need. We need to check this.

The second is the “solution hypothesis”. This is our design that we think meets the user need. We need to check this too. Let’s begin with the problem hypothesis.

Problem and Solution Hypothesis Testing
05:32

Usability: The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.

Defining and measuring usability
03:01

The ISO definition of usability gives us three measures that we can use to assess the usability of our web site. In this lecture we show how to unpack the definition of usability and apply it to usability measurement.

Measuring Effectiveness
04:25

Our second component of usability is efficiency. Let’s look at how we can measure efficiency.

Measuring Efficiency
03:43

The third component of usability is satisfaction. How do you measure user satisfaction?
Measuring Satisfaction
02:53

Let me show you a real example from a project that I worked on where we can put our usability measures together and create a dashboard that we can use to measure progress
The Usability Dashboard
05:30

Measuring usability
5 questions
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Site structure and navigation: Finding is the new doing
10 Lectures 48:46
Let me introduce you to a diagram that’s been very influential in the field of user experience. It was created by Jesse James Garrett.
Introduction - The Elements of User Experience
02:22

In this lecture, we introduce the topic of Information Architecture (IA) and show that it is about SMOLF-ing information: structuring, managing, organising, labeling and finding information.
Introduction to information architecture
06:12

Richard Saul Wurman wrote a book called “Information Anxiety”. In it, he introduced the idea of the 5 hatracks: the 5 ways that you can organise any kind of information: location, alphabet, time, category or hierarchy. Let's look at how to use each of these organisational schemes.
LATCH - The 5 Hat Racks for organising information
08:14

BBC iPlayer serves as an interesting case study because they use of all these organisational schemes in their interface.
LATCH - Case Study using BBC iPlayer
03:04

The hardest kind of information to organise is category information as you don’t know the categories that people use. In this case, card sorting is the technique to use. In this lecture, we describe how to run a card sort.

Introduction to card sorting
07:49

This lecture shows a screencast of an online card sort in progress, so you can see how it works.

Demonstration of an online card sort
03:20

How do you analyse the data from a card sort?

Card sorting data analysis
02:42

You analyse card sort data with agglomerative monothetic clustering. It sounds complicated, but conceptually it's quite straightforward. In this lecture, we describe this analysis method.
Card sorting analysis example
04:29

Faceted navigation is a way to improve the findability of information in many systems, particularly those with large collections of products or documents.
Semantic matches and faceted navigation
03:45

Trigger words are the words and phrases that make people click on links. Information architecture is also about labelling: the labels that we use for things in our interface.
Trigger words
06:49

Information Architecture
5 questions
+
Interaction design: Simple rules for designing simple screens
26 Lectures 01:54:02
If you understand your users’ mental models, you'll find it much easier to organise and structure information in a way that makes sense to them. But what do we mean by "mental models" and how can using metaphors in our design help and hinder?
Mental models, conceptual models, affordances and signifiers
07:01

Let me interview you so I can uncover your mental model of the way an ATM machine works.
Some examples of mental models
05:25

With iOS7 and beyond, Apple responded to the criticism of skeuomorphic design by redesigning the interface using a more flat aesthetic. The argument is that digital constructs have, in many cases, become more culturally relevant than analog ones, so people may actually learn them more quickly.
Skeuomorphic versus Flat design
05:05

You’d know a spreadsheet anywhere — formula bar at the top, grid below — no matter what company made it. Or an e-mail program, a word processor or a Web browser. I’m going to call these things “idioms” or if you prefer “design patterns”.

User interface design patterns and consistency
06:23

Progressive disclosure is a fundamental principle of interaction design that allows you to simplify your user interface. It exploits a basic law of psychology known as Hick’s Law, but I like to think of it as a reverse strip tease. Here's why.

Progressive disclosure
05:22

Basic user interface controls like radio buttons, checkboxes, scrollbars etc — are the building blocks of a design's "language". Here's how to use these controls correctly.

Choosing the correct user interface control
04:55

One of the problems with small controls is that they fall foul of Fitts’ Law. According to Fitts’ law (named after the psychologist Paul M Fitts), the time required to rapidly move to a target is a function of the distance to and the size of the target.

Checkboxes, radio buttons and Fitts' Law
08:05

Why is Afghanistan always top in a country drop down menu?

The Drop Down Menu - The UI control of last resort?
04:49

People have certain expectations about where objects will be in an interface. Let's look at web pages as an example.

Expectations about web page layout
07:29

Interaction Design
5 questions

Visual design is often dismissed as eye candy. In fact, we can use four key principles of visual design to create more usable interfaces. These principles are Contrast, Repetition, Alignment and Proximity.

The Aesthetic Usability Effect and the Contrast Principle
05:40

The whole point of the alignment principle is that nothing in your design should look as if it were placed there randomly. Every element should be connected visually via an invisible line.
The Alignment Principle
02:51

The principle of repetition simply means reusing the same or similar elements throughout your design. The principle of proximity is about moving things closer or farther apart to achieve a more organised look.
The Principles of Repetition and Proximity
04:52

In this lecture, I redesign a form using these principles of visual design. You'll get a lot more from this lecture if you make an attempt at fixing the form yourself before you view my changes.
Form redesign - Alignment
03:22

Eye tracking is the process of determining where someone is looking. It can also measure how someone moves their eye when scanning an object or looking at a web page.
Bluffers' Guide to Eye Tracking
05:02

Form labels: should they be left aligned, right aligned or top aligned?

Form redesign - Labels
03:58

Whenever you design a form, you need to make each question work hard to be admitted.
Form redesign - The Question Protocol
05:48

As a general rule, avoid having the word ‘Submit’ on your submit button.
Form redesign - Trigger words and finishing touches
03:07

Visual Design
5 questions

Paper prototyping is one of the best methods we have of rapidly mocking up and testing our design idea with users. In this lecture, I explain what paper prototyping is (and what it isn't).

Introduction to paper prototyping
04:20

Here’s some examples of paper interfaces.
Examples of paper prototypes
03:23

Watch this example of a paper prototype being used to test out an early design concept.

Copyright belongs to channy who uploaded this file to YouTube. You can view the original file here: https://www.youtube.com/watch?v=GrV2SZuRPv0

A paper prototype in action
01:53

Another way that paper prototyping helps us is it prevents us from latching onto an early design solution. It encourages us to get the right design before you get the design right.
Getting the design right and getting the right design
02:08

Paper prototyping is fine for where we are at the moment in the design activity but it's not suitable for everything.
Paper prototyping's strengths and weaknesses
03:11

Have you ever wondered what goes into a paper prototyping pack? Would you like to put your own pack together? This lecture shows you how to use the contents of your stationery cupboard to create paper interfaces.
What's in a paper prototyping kit?
04:56

Once you get past the paper phase, there are dozens of electronic tools you can use for prototyping.

Overview of electronic prototyping tools
02:46

Develop a paper interface for your application based on one of your user stories and your primary persona. Your design should comprise a sequence of 4-6 screens (one screen per step).

Prototyping activity - Briefing
02:07

Student Work Examples - Prototyping
00:04

User Interface Prototyping
5 questions
+
“And I have the data to prove it”: How to assess usability
26 Lectures 01:18:51
There are just two ways of evaluating user interfaces. Every evaluation technique falls into one or other of these categories.
The 2 types of usability evaluation
04:17

There are a few flavours of usability testing, but there are two main ones that I want to tease out. These are “formative tests” and “summative tests”.

Formative and Summative Usability Testing
04:23

How can we get away with just 5 users in a usability test? The answer is because we focus on behaviour rather than opinion but this has important consequences for how we run a usability test.
Why 5 users is (usually) enough for a usability test
04:05

Before reviewing how to moderate a usability test, I wanted to mention the different ways that people tend to carry out formative usability tests.

In-person and remote usability testing
02:17

One of the first steps in running a usability test is to explain to the participant about thinking aloud. You want participants to keep up a narrative that explains what they are looking for, where they are confused and any decisions they are making.

Welcoming the participant and giving instructions
04:36

Thinking aloud comes easily to many people but some people struggle with the idea. For some people, thinking aloud is an odd thing to do, so I recommend that you get each participant to practice to check they understand the process.
Getting participants to think aloud
03:07

With your test scenarios, it takes some practice balancing not leading users on the one hand and not making the task too difficult on the other. Here are four questions you can ask of your test scenarios to see if they are any good.
Creating good usability test scenarios
04:27

Sometimes it's hard being a usability test moderator. You need to make sure you keep a poker face.

This video makes the point in a humorous way.

Copyright belongs to Guy Collins Animation who uploaded the file to YouTube. You can view the original file here: https://www.youtube.com/watch?v=fa9DLxDtPtc

Keeping a poker face and reminding participants to think aloud
03:22

Testing a paper prototype is different to testing a live web site. This lecture explains the different roles.

Roles in a usability test - moderator, computer and observer
04:11

A good observation is something you see or hear. It’s not your guess at what’s behind the problem, no matter how sure you are.

Observations and interpretations
02:21

You can use affinity sorting or a flowchart to prioritise usability problems.

Prioritising usability problems
06:00

Student Work Examples - Usability Testing
00:04

This video shows an example of a student running a usability test of her 'Find My Pet' prototype.

Student Work Example: Video of a usability test for 'Find My Pet'
08:17

In collaboration with Rolf Molich, Jakob Nielsen created 10 principles or "heuristics" you can use to evaluate your interface.

Jakob Nielsen's Usability Heuristics
04:33

Are users kept informed about system progress with appropriate feedback within reasonable time?
Visibility of system status
01:53

Does the system use concepts and language that’s familiar to the user rather than system oriented terms? Does the system speak the user’s language?
Match between system and the real world
02:17

Can users do what they want, when they want?
User control and freedom
01:18

Do design elements such as objects and actions have the same meaning or effect in different situations?

Consistency and standards
01:09

Provide good error messages.
Help users recognise, diagnose and recover from errors
01:16

Can users be led to make an error that good design would prevent?
Error prevention
01:47

Are design elements such as objects and actions visible? Does a user have to remember stuff from one part of the system to another?
Recognition rather than recall
01:59

Are tasks efficient and can users customise frequent actions or use shortcuts?
Flexibility and efficiency of use
01:25

Do dialogues contain irrelevant or rarely needed information?
Aesthetic and minimalist design
02:38

Is appropriate help information supplied and is the information easy to search and focused on the user’s task?

Help and documentation
02:08

You shouldn't just do a heuristic evaluation on your own — you need to have multiple evaluators. Here's why.

Why you need more than one reviewer
02:08

The Web Content Accessibility Guidelines are based around four key principles.
Web Accessibility Guidelines
02:53

Usability Evaluation
5 questions
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What next? Putting your knowledge into practice
9 Lectures 01:21:06
It’s obvious from what you’ve learnt on this course that usability and UX make a lot of business sense. But trying to make usability happen in an organisation needs more than logical arguments.
How to convince your manager that UX matters
06:16

How do I get started with users? I know this can be a difficult prospect for people who work in an organisation that hasn’t done much user research in the past. So here are 5 tips for getting your users involved.

Getting users for your first user research activity
02:48

I want to remind you to build your career. So here are some tips to help you build your career inside your company.

Building your UX career within your organisation
03:34

So we’ve talked about building your career inside your company. How about building a career outside your company?
Creating a UX Portfolio
04:22

Here's an example of how one student presented the results of her design activity as a portfolio entry.


Preview 00:10

Are your curious what a UX portfolio looks like? Do you want to know what makes a good portfolio? In this video, I review 6 different UX portfolios that people submitted to me through the course Facebook group. This is a long lecture (almost an hour) and pretty much a course in itself, so you only need to view this lecture if you are specifically interested in creating a UX portfolio.

Student Work Examples: UX Portfolio Review
57:49

Here's a summary of the key points from the portfolio review. Use this as a checklist to evaluate your own portfolio.

What makes a great UX Portfolio? Learning points from the Portfolio review
02:05

At the risk of sounding like Country Singer Loretta Lynn, we’ve come a long way baby.
Putting your knowledge into practice
03:54

I hope you'll leave a review of the course in the Udemy interface but please also complete this short survey which provides more detailed feedback for me on what you liked and what can be improved.

Please give me your feedback on the course
00:06
2 More Sections
About the Instructor
David Travis
4.4 Average rating
2,163 Reviews
17,165 Students
4 Courses
UX consultant and Udemy Outstanding Instructor

I'm on a mission to create more user experience professionals.

Perhaps you'd like a job in user experience. Or maybe you already work in the field but you've never had any formal training. Or maybe you want to improve your skills in one specific area, like usability testing or expert reviews. I've turned thousands of people into user experience designers and researchers and now you can join their ranks by taking my courses on Udemy.

You're probably curious about my background. At 18, I appeared as an extra in the film “Quadrophenia" alongside Sting and Ray Winstone. Despite a critically-acclaimed performance lasting 5 seconds, follow-up offers from Hollywood failed to arrive so I turned to psychology where I gained a BSc and a PhD. Since 1989 I've worked in the fields of human factors, usability and user experience and I've published two books on usability. I'm now the Managing Director of Userfocus, a consultancy specialising in user experience. I'm also an Associate Fellow of the British Psychological Society, a Chartered Psychologist and a member of the User Experience Professionals Association. I'm no longer in contact with Sting or Ray Winstone, whose career trajectories have been somewhat different.

I've provided usability support to top brands like HP, Microsoft, Whirlpool, Orange, Skype, eBay and Yahoo! and I've also consulted with public sector organisations like The Greater London Authority, Her Majesty's Revenue and Customs, UK Government and the World Health Organization.

My students describe me as passionate and technically knowledgeable and students voted me a Udemy "Outstanding Instructor" in 2014.