User Experience (UX): The Ultimate Guide to Usability and UX

Get a job in UX and build your user research and UX design skills with this hands-on user experience training course.

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  • Lectures 133
  • Video 12 Hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion

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Course Description

Course updated: January 2016.

Kick start your career in user experience with this 12-hour, online, video training course.

Gain hands-on practice in all the key areas of UX — from interviewing your users through to prototyping and usability testing your designs.

Build a UX portfolio to boost your job prospects as you complete five real-world sample projects.

Gain industry-recognised certification by preparing for the BCS Foundation Certificate in User Experience.

This course is regularly updated (last update November 2015).

UX Mastery reviewed dozens of online courses in UX, but they gave just one course 10/10: this one.

Build Your UX Portfolio As You Work Through 5 User Research and Design Projects.

The sample projects in the course include:

  • Find my pet: a product that allows people to track down wayward pets who have got lost.
  • Tomorrow’s shopping cart: a device that lets customers find any product in a supermarket.
  • Gift Giver, a gift recommendation system based on an extremely accurate product recommendation technology.
  • The Citizen Journalist: a system that will allow ordinary people to film events, take photographs, write a story and create a crowdsourced, online newspaper.
  • The Digital Postcard, an app that will allow users to create and send their own postcard, either by using a photograph they have taken on their phone, or by selecting a professionally taken image of a local beauty spot.


A career in User Experience is one of the most rewarding and challenging jobs in the technology sector. This online training course will give you the background you need to make a go of it.

Prepare for the BCS Foundation Certificate in User Experience.

This course covers the comprehensive syllabus for the BCS Foundation Certificate in User Experience and contains 90 multiple-choice quiz questions to test your knowledge and prepare for the exam.

Free bonus offer!

  • Free bonus #1: A 81-page student workbook packed with design exercises, tutorials on UX methods, templates to record user research observations, stencils for UI prototypes, a detailed reading list and a glossary of terms..
  • Free bonus #2: A 419-page, high quality PDF that contains every slide shown on the course. Print this out, load it on your mobile device or keep it handy on your computer: it's your choice.
  • Free bonus #3: A written transcript of every lecture. Comprising 167-pages and 68,818 words, this document is useful if English isn’t your native language or if you just want a readable and searchable version of the course.
  • Free bonus #4: 90 multiple-choice quiz questions to test your knowledge as you progress through the course.
  • Free bonus #5: Access to our thriving Facebook group where you can network with fellow students, ask questions and submit assignments for peer review.


Download everything. If you have a slow internet connection, or want to take this course with you on your laptop, smartphone or other portable device, sign up and download all the videos and other course materials now.

Thousands of user researchers and UX designers have successfully completed this course, and as a result are out there creating great user experiences every day. You can do it, too.

When does it start?

Today! This is a self-paced course, so you can start anytime and view the lectures anywhere. Sign up now and you could be watching the first video in under 5 minutes.

How long will it take?

With over 117 lectures and 9 hours of content, this is an in-depth course. If you allocate 60-90 mins a day, and do all of the activities, it will take 2-3 weeks to complete. And if you want to spread the course out over a longer period, that’s fine too.

Is it for me?

This course is for you if you want to get hands-on practice in all the stages of user experience. Perhaps you’re starting out in the field of user experience. Or maybe you want to transition from your current job role to a career in UX. Whatever your background, you’ll apply your skills to a real world project that will become the first entry in your UX portfolio.

What if I get stuck?

As you move through each of the steps in the design process, you’ll be able to test your knowledge and compare your work with other students so you can see what “good” looks like. I review the course forum every day and I answer all student questions within 24 hours. So if you struggle with any of the material, just ask a question and I'll help you out.

Can’t I learn this stuff from a book?

It’s certainly possible to build your user experience expertise by reading books and blog posts, but that can be a slow process and it makes it hard to see the big picture. With this workshop, it’s you and me together working for a client, and I’m giving you the same tips, the same advice, and sharing the same techniques I’ve learned over the years on hundreds of design projects.

What if I don't like it?

Over 4500 people have taken this online course and it has over 250 five star reviews, so I'm confident that you'll love this course. Just in case, I offer a 30-day, no questions asked, money-back guarantee. So sign up today, it's risk free!

What are the requirements?

  • You don't need a background in user experience, design or coding to take this course.
  • This is an in-depth course. If you allocate 60-90 mins a day, and do all of the activities, it will take 2-3 weeks to complete.

What am I going to get from this course?

  • Over 133 lectures and 12 hours of content!
  • Bake UX into your workflow by following a proven, user centred design framework based on the usability standard, ISO 9241-210.
  • Prepare for the BCS Foundation Certificate in User Experience.
  • Plan field visits to end users.
  • Create personas, user stories, red routes and user journey maps.
  • Uncover and describe users’ mental models.
  • Choose appropriate schemes for classifying and organising information.
  • Design and conduct online and offline card sorting sessions.
  • Select appropriate user interface design patterns.
  • Develop cheap, throwaway prototypes to get quick and frequent feedback from your users.
  • Create user interface designs that exploit universal principles of visual design.
  • Design usability tests to measure time on task, success rate and user satisfaction.
  • Moderate a usability test and prioritise the observations.
  • Evaluate the usability of systems by applying usability heuristics.

What is the target audience?

  • Anyone who wants to transition from their current job role to a career in user experience.
  • User researchers or designers who want to build their user experience portfolio by applying their skills to a real world design project.
  • Software developers who want to learn techniques for designing more engaging systems.
  • Project managers and Scrum Masters who want a full lifecycle process for introducing usability into their design project.
  • Interface designers who want to learn methods for testing and evaluating their designs.
  • Web site designers who want to understand the principles of human-centred design.
  • Marketing managers who want to find out about the business and brand benefits of user experience.
  • Business analysts who want quick and effective tools for communicating requirements of users.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Setting the Scene
03:20
Gain hands-on practice in all the key areas of UX — from interviewing your users through to prototyping and usability testing your designs.
03:02

Let's get to know each other.

05:35

Let me tell you about the objectives of the training and what it is that we’re going to be covering.

Text

This pack contains:

  • An 81-page student workbook packed with design exercises, tutorials on UX methods, templates to record user research observations and stencils for UI prototypes.
  • A written transcript of every lecture. Comprising 167-pages and 68,818 words, this document is useful if English isn’t your native language, if you are hard of hearing or if you just want a readable and searchable version of the course.
  • A slide deck containing every slide I show on the course.
03:53
  • Bite-sized lectures: Most lectures are now around 5 mins.
  • More quizzes: 90 questions in total.
  • Follow-along design activities: 5 full-stack design activities.
  • Detailed student workbook: 80+ pages of UX activities and content.
  • Certification: Industry-recognised certification from BCS, The Chartered Institute for IT.

05:44

Here are two resources for the course that you need to know about.

05:28
Before we do a deep dive into user experience, let's cover the reasons why user experience matters so much at the moment.
03:18

This is a fun design activity to get us started.

01:35

This video demonstrates the products that I want you to evalaute.

05:52

Let's look at some user research for these products.

08:24

This activity teaches us that it’s not about the product. It’s about the experience of using the product.

06:51

In this lecture, we review 6 key principles of user experience.

03:18

Did you know that there was an international standard of usability and user experience? Well, you do now.

05:06

Here is what we'll be covering in the course in 5 minutes.

Guiding Principles
5 questions
Section 2: Going where the action is: Understanding users in context
08:20
This lecture explains why context is so crucial to designing a good user experience. We also review why, if you're a member of a design team, you are not representative of the target audience. 
02:32

If we asked 50 people this question: “What is a browser?”, how many people do you think would give us a correct answer? Does this video challenge your views of how "ordinary" people think about technology?

Copyright belongs to Ji Lee who uploaded it to YouTube. The original file is here: https://www.youtube.com/watch?v=o4MwTvtyrUQ

06:23
The first rule of finding out what people want is: Don’t ask people what they want.
08:26

There are many ways of getting an understanding of your users' context. Here we cover one of the more useful techniques: contextual inquiry. This technique lets you penetrate deep into the world of your users and discover what it is that they actually want to do with your system.

04:08

Imagine you work for a company developing a new user interface for a home entertainment system.

You’re going to visit a customer to see how the existing system is used.

After you’ve watched the video, list 5 things you learnt from observing the user in context.

03:12

Here are my observations.

02:28

Great field researchers demonstrate 5 key behaviours. Let's review each of those behaviours in turn.

Further reading

04:36
The second habit I see in great user researchers is they agree the focus of the field visit long before they leave the office.
05:57
The next habit I see in great user researchers is that they record the sessions.
05:49
The next habit I see in great user researchers is that they take great notes.
05:50
One final habit I see in great user researchers is that they know how to analyse the data.
01:52

The user journey map is just one way you can present your results. Let’s quickly look at some other methods.

05:08

There are some situations where contextual inquiry might be problematic, so here I talk about some other methods. These aren’t replacements for contextual inquiry, but if you can’t do anything, you can at least do these.

02:58

Three myths about this kind of user research that you might hear.

User research
5 questions
Section 3: How to get niche quick
07:17
Real users aren’t elastic. They’ve got specific requirements based on their goals, capabilities and contexts.
09:30

Does your web site suffer from 'elastic user' syndrome, where you give equal value to every possible user doing every possible task? In this lecture, I explain why “Something for Everybody” means “Everything for Nobody”.

04:41
Let's look at a case study where we are designing a mobile app aimed at walkers (hikers). How would we go about developing personas for this application? 
05:59

Let's review how we might analyse the data from this field visit.

02:30

There are four main benefits of personas:

  1. Personas make assumptions about users explicit.
  2. Personas place the emphasis on specific users rather than “everyone”.
  3. In limiting our choices, personas help us make better design decisions.
  4. Personas help the design and development team gain a shared understanding of users.
05:56
I wanted to turn now to look at some of the pitfalls to avoid when we’re developing personas.
03:39

Let's look at some ways that I’ve seen personas publicised within organisations, so that you can decide which approach would work well for you and your organisation.

04:50

Here’s a checklist you can use to decide whether or not your persona cuts the mustard. I’ve used the acronym PERSONA to remind you about the things that you should look out for.

Illustrating the context of use
5 questions
Section 4: UX Design Activities - Build your UX Portfolio
02:20
Practice your user research and design skills by completing five real-world sample projects. As you work through each project, you’ll master the full range of research and design activities that user experience professionals carry out day-to-day.
02:38
Find my pet: a product that allows people to track down wayward pets who have got lost.
02:39
The Citizen Journalist: a system that will allow ordinary people to film events, take photographs, write a story and create a crowdsourced, online newspaper.
03:09
The Digital Postcard, an app that will allow users to create and send their own postcard, either by using a photograph they have taken on their phone, or by selecting a professionally taken image of a local beauty spot.
03:36

Gift Giver, a gift recommendation system based on an extremely accurate product recommendation technology.

03:23
Tomorrow’s shopping cart: a device that lets customers find any product in a supermarket.
03:42

Speak with a minimum of 5 users to find out:

  • Is there a need for this system?
  • If not, how can you change it so that it meets a need?
  • Who are are the main user groups?
  • What day-to-day activities do they engage in that’s related to the product?
  • What is the workflow (the sequence of activities)?

Make sure you actually observe people, don’t just interview them.

Don’t overthink this activity. Just get out and speak to some users!

01:34
What different groups of users did you identify? Use the template in your workbook to identify the groups.
05:23

To do this activity, you'll need a sheet of flip chart paper, some Sharpies and a pack of sticky notes. You will create a persona for ONE of your user groups that will include:

  • A sketch: Show the persona’s context, with a quotation stating the main user need.
  • Facts: Descriptive demographic information about your persona.
  • Behaviours: How is the persona solving their problem now?
  • Needs and goals: What does your persona want to accomplish?
14 pages

Compare your work with what other students have done on these same projects.

Section 5: What can a London bus teach us about usability?
04:20

A common design mistake is to assume the design should always be made as flexible as possible. Flexibility has costs in terms of decreased efficiency, added complexity, increased time, and money for development. A focus on users tasks can help us enormously.

07:46
Thinking in terms of the user’s need helps us design much better user interfaces because they prevent us from becoming too implementation focused in our thinking.
05:06
Flexible designs are, by definition, more complex that inflexible designs. And as a result they are generally more difficult to use. So, for example, a Swiss army knife has many tools that increase its flexibility, but these tools are less usable and less efficient than a specialised device that just has the individual tool.
03:59

So how do you go about identifying red routes? One approach is to identify the frequent and critical tasks.

02:38

In 5 minutes, brainstorm 5 red routes for ONE of the following:

  • An application that lets you back up your computer over the Internet
  • A presentation app (like PowerPoint) that runs on a mobile phone
  • An application to help you calculate your taxes
  • An application that lets you read online magazines on a tablet device, like an iPad
14 pages
Compare your work with what other students have done on these same projects.
07:58
People approach red routes differently based on the context of use. So we need to embed some of the user's context into the red route. We do this by creating user stories.
02:00

How do you test a user story to see if it’s any good? Here are four questions you can ask of your user story.

13 pages
Compare your work with what other students have done on these same projects.
Red routes and user stories
5 questions
Section 6: Beyond “easy to use”: Measuring the user experience
03:45

How does your company measure the success of its products and services? Are product teams judged on how easy their products are to use or on how fast the products are completed? You might not think that user experience can be measured, but it can. Here's how.

05:32

I want to distinguish between two kinds of hypothesis. The first is the “problem hypothesis”. It’s our assumption about the user need. We need to check this.

The second is the “solution hypothesis”. This is our design that we think meets the user need. We need to check this too. Let’s begin with the problem hypothesis.

03:01

Usability: The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.

04:25

The ISO definition of usability gives us three measures that we can use to assess the usability of our web site. In this lecture we show how to unpack the definition of usability and apply it to usability measurement.

03:43

Our second component of usability is efficiency. Let’s look at how we can measure efficiency.

02:53
The third component of usability is satisfaction. How do you measure user satisfaction?
05:30
Let me show you a real example from a project that I worked on where we can put our usability measures together and create a dashboard that we can use to measure progress
Measuring usability
5 questions
Section 7: Site structure and navigation: Finding is the new doing
02:22
Let me introduce you to a diagram that’s been very influential in the field of user experience. It was created by Jesse James Garrett.
06:12
In this lecture, we introduce the topic of Information Architecture (IA) and show that it is about SMOLF-ing information: structuring, managing, organising, labeling and finding information.
08:14
Richard Saul Wurman wrote a book called “Information Anxiety”. In it, he introduced the idea of the 5 hatracks: the 5 ways that you can organise any kind of information: location, alphabet, time, category or hierarchy. Let's look at how to use each of these organisational schemes.
03:04
BBC iPlayer serves as an interesting case study because they use of all these organisational schemes in their interface.
07:49

The hardest kind of information to organise is category information as you don’t know the categories that people use. In this case, card sorting is the technique to use. In this lecture, we describe how to run a card sort.

03:20

This lecture shows a screencast of an online card sort in progress, so you can see how it works.

02:42

How do you analyse the data from a card sort?

04:29
You analyse card sort data with agglomerative monothetic clustering. It sounds complicated, but conceptually it's quite straightforward. In this lecture, we describe this analysis method.
03:45
Faceted navigation is a way to improve the findability of information in many systems, particularly those with large collections of products or documents.
06:49
Trigger words are the words and phrases that make people click on links. Information architecture is also about labelling: the labels that we use for things in our interface.
Information Architecture
5 questions
Section 8: Interaction design: Simple rules for designing simple screens
07:01
If you understand your users’ mental models, you'll find it much easier to organise and structure information in a way that makes sense to them. But what do we mean by "mental models" and how can using metaphors in our design help and hinder?
05:25
Let me interview you so I can uncover your mental model of the way an ATM machine works.
05:05
With iOS7 and beyond, Apple responded to the criticism of skeuomorphic design by redesigning the interface using a more flat aesthetic. The argument is that digital constructs have, in many cases, become more culturally relevant than analog ones, so people may actually learn them more quickly.
06:23

You’d know a spreadsheet anywhere — formula bar at the top, grid below — no matter what company made it. Or an e-mail program, a word processor or a Web browser. I’m going to call these things “idioms” or if you prefer “design patterns”.

05:22

Progressive disclosure is a fundamental principle of interaction design that allows you to simplify your user interface. It exploits a basic law of psychology known as Hick’s Law, but I like to think of it as a reverse strip tease. Here's why.

04:55

Basic user interface controls like radio buttons, checkboxes, scrollbars etc — are the building blocks of a design's "language". Here's how to use these controls correctly.

08:05

One of the problems with small controls is that they fall foul of Fitts’ Law. According to Fitts’ law (named after the psychologist Paul M Fitts), the time required to rapidly move to a target is a function of the distance to and the size of the target.

04:49

Why is Afghanistan always top in a country drop down menu?

07:29

People have certain expectations about where objects will be in an interface. Let's look at web pages as an example.

Interaction Design
5 questions
05:40

Visual design is often dismissed as eye candy. In fact, we can use four key principles of visual design to create more usable interfaces. These principles are Contrast, Repetition, Alignment and Proximity.

02:51
The whole point of the alignment principle is that nothing in your design should look as if it were placed there randomly. Every element should be connected visually via an invisible line.
04:52
The principle of repetition simply means reusing the same or similar elements throughout your design. The principle of proximity is about moving things closer or farther apart to achieve a more organised look.
03:22
In this lecture, I redesign a form using these principles of visual design. You'll get a lot more from this lecture if you make an attempt at fixing the form yourself before you view my changes.

Instructor Biography

David Travis, UX consultant and Udemy Outstanding Instructor

I'm on a mission to create more user experience professionals.

Perhaps you'd like a job in user experience. Or maybe you already work in the field but you've never had any formal training. Or maybe you want to improve your skills in one specific area, like usability testing or expert reviews. I've turned thousands of people into user experience designers and researchers and now you can join their ranks by taking my courses on Udemy.

You're probably curious about my background. At 18, I appeared as an extra in the film “Quadrophenia" alongside Sting. Despite a critically-acclaimed performance lasting 5 seconds, follow-up offers from Hollywood failed to arrive so I turned to psychology where I gained a BSc and a PhD. Since 1989 I've worked in the fields of human factors, usability and user experience and I've published two books on usability. I'm now the Managing Director of Userfocus, a consultancy specialising in user experience. I'm also an Associate Fellow of the British Psychological Society, a Chartered Psychologist and a member of the User Experience Professionals Association. I'm no longer in contact with Sting, whose career trajectory has been somewhat different.

I've provided usability support to top brands like HP, Microsoft, Whirlpool, Orange, Skype, eBay and Yahoo! and I've also consulted with public sector organisations like The Greater London Authority, Her Majesty's Revenue and Customs, UK Government and the World Health Organization.

My students describe me as passionate and technically knowledgeable and students voted me a Udemy "Outstanding Instructor" in 2014.

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Reviews

Average Rating
4.8
Details
  1. 5 Stars
    280
  2. 4 Stars
    48
  3. 3 Stars
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  4. 2 Stars
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    • Hanumantha Rao Gannavarapu

    Amazing Course

    Thank you so much Dr.David Sir

    • Muhanna Muhanna

    The most comprehensive course on UX

    After completing this course, I can say, with no doubt, that this is the best course out there to cover all aspects of UX in a comprehensive, yet to-the-point approach. The instructor, Dr. Travis, is very knowledgable and doesn't hesitate to share his experiences with students. Moreover, he is available to answer questions effectively and efficiently. I would strongly recommend this course.

    • Jesper Funk

    Excellent and informative hands-on course

    David is extremely knowledgeable and gives a lot of hands-on examples of activities and ideas of how to boost creativity by the use of a user-centred design approach. He's very experienced in the user experience field and I would definitely recommend this course either if you're a beginner in the field or if you already have some experience of UX design. An important role of a UX designer is to educate people about the value that user experience adds to product design and I think he covers that well in the course as well.

    • Elton Kelly

    Interesting, Well Organized

    The trainer is interesting, funny, and well organized. This is exactly what an online training should be.

    • Jill Meneilley

    Outstanding

    This is one of the best courses (online or off) I have ever taken. If you want to know what UX is all about and kick off your own UX career, this course is for you. Dr. Travis is clearly an expert in the field, which comes across in his explanations and numerous real-life examples. And, he keeps it fun.

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