User Experience (UX): The Ultimate Guide to Usability and UX

Get a job in UX and improve your web site's UI design with this in-depth, hands-on user experience training course.
  • Lectures 60
  • Video 10 Hours
  • Skill level all level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion

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Course Description

Boost your job prospects in user experience by taking this practical, content-rich, hands-on training course.

Thousands of UX designers have successfully completed this course, and as a result are out there creating great user experiences every day. You can do it, too.

UX Mastery reviewed dozens of online courses in UX, but they gave just one course 10/10: this one.

Student engagement is a key objective on this course -- and that's why this course has more student reviews and more student discussions than any other UX course on Udemy.

Not only will you discover the steps needed to design easy-to-use web sites, you’ll also get the chance to try them out on a design problem you’re working on right now.

As we go through the course, you’ll download worksheets, try out sample exercises, take quizzes and view demonstrations of UX methods that you can then apply to your design problem. Since we cover the full design lifecycle, this means that at the end of the course you’ll:

  • Understand your users and their goals.
  • Design great looking pages.
  • Create sites that are easy to navigate.
  • Prototype your web site.
  • Usability test your design.

Thousands of delegates throughout the world have attended the classroom-based version of this course, but this is the first time it’s been available online. And this isn’t just a video of the course lectures. All of the content has been re-written for online delivery and the video lectures have been specially shot for the Udemy platform.

- All of the video lectures, eBooks and worksheets are download-enabled. If you have a slow internet connection, or want to take this course with you on your laptop, smartphone or other portable device, sign up and download all the videos and other course materials now.

- Every lecture has been fully transcribed as a Microsoft Word document. This is useful if English isn’t your native language or if you just want a readable and searchable version of the course.

- During the course, you can network with fellow students, ask questions and submit assignments for peer review in our thriving Facebook group.

- On completion of the training, you will receive a certificate of completion and be eligible for free, e-mail-based, follow-up training.

Is it for you? Read on to find out…

Are you looking for a job in UX? According to a recent report, "UX designer" and "UI designer" are two of the ten fastest growing job titles in the last 5 years — and this course will help you get a job in the field. Want proof? After taking this course, George Atherton went for a job interview with Microsoft’s UX team. He wrote to say that “the course gave me enough background to speak with confidence during the interview about the UX design process, and being able to say that I’d completed a UX certification course gave me some mileage despite having little prior experience.” The great news is that he landed the job. So if your goal is to get a job in UX, take this course first.

Are you developing a web site and need to create a great user experience? After taking this course, Tyler Dylan Brown wrote, “This brought my entire Agile development team up to speed on how to integrate customer development/feedback into a user centered design process. MUST HAVE for engineers.”

Are you looking for tips and tricks to design better user interfaces? After taking this course, Clasesdeguitarra wrote: "Of all the courses I´ve taken here, yours was the one that really got things going for me. I managed to get the bounce rate of my web site from 75% to 30% just by following some simple things I learned from you."

Are you a web designer or developer looking to expand your skill set to include user experience? After taking this course, Alan Hurt wrote, “I took this course as a web application developer looking to learn some UX basics in an effort to bring in more User Experience design aspects to my work environment, and I have to say the course exceeded my expectations with what I learned. Each lesson teaches you something useful and the exercises actually make you think about what you are learning.”

Are you looking to pass HFI’s CUA exam? After taking this course, Anne Adrian Hondema wrote, "This morning I took HFI's CUA-exam and I am glad to inform you that I passed! Your courses on Udemy have proven to be a good alternative for the (much more expensive) courses of HFI and I thank you for that. Okay, I did a lot of reading apart from your courses, but the general 'red route' through usability-land was very useful and provided the 'hooks' I needed to do further exploration."

Are you looking to broaden your knowledge of UX or put what you know on a more formal footing? After taking this course, Matthew Magain wrote, “The depth and breadth of content covered in this course is seriously impressive. All of the major UX techniques are covered in a way that anyone could take this advice and apply it to their own projects or organisation. If you want to learn how to do user-centred design, this is the course to get.”

Sign up now to get lifetime access to this course. With Udemy's 30-day money-back guarantee, it's risk-free.

What are the requirements?

  • You don't need a background in user experience, design or development to take this course.
  • This is an in-depth course. If you allocate 60-90 mins a day, and do all of the activities, it will take about a week to complete.

What am I going to get from this course?

  • Over 60 lectures and 9.5 hours of content!
  • Bake UX into your workflow by following a proven, user centred design framework based on the usability standard, ISO 9241-210.
  • Use personas to share information about customers and their tasks in an engaging and usable way.
  • Develop cheap, throwaway prototypes to get quick and frequent feedback from your users.
  • Specify usability metrics to make sure your web site is neither under- nor over-engineered.
  • Get hands on practice with user experience techniques like personas, card sorting, contextual inquiry and heuristic evaluation.
  • Learn about different methods for usability testing web sites and when to apply them.

What is the target audience?

  • Web site designers who want to understand the principles of human-centred design.
  • Marketing managers who want to find out about the business and brand benefits of user experience.
  • Project managers who want a full lifecycle process for introducing usability into their web project.
  • Interface designers who want to learn methods for testing and evaluating their web designs.
  • Business analysts who want quick and effective tools for communicating requirements of web users.
  • Software developers who want to learn techniques for designing better web sites.
  • Anyone who wants to transition from their current job role to a career in user experience.

What you get with this course?

Not for you? No problem.
30 day money back guarantee

Forever yours.
Lifetime access

Learn on the go.
Desktop, iOS and Android

Get rewarded.
Certificate of completion


Section 1: Introduction
Why take this course?

In this session, we get introduced and review the course objectives. We then briefly review the main business benefit of a focus on user experience. From this page you can also download all of the slides that I show on the course ("Slides Complete").
In this lecture, we review 3 key principles of user experience and we explore the international usability standard, ISO 9241.
42 pages
Follow a young man's journey as he discovers the three secrets of user-centred design.
Section 2: Going where the action is: Understanding users in context
This lecture explains why context is so crucial to designing a good user experience. We also review why, if you're a member of a design team, you are not representative of the target audience. 

If we asked 50 people this question: “What is a browser?”, how many people do you think would give us a correct answer? Does this video challenge your views of how "ordinary" people think about technology?

Copyright belongs to Ji Lee who uploaded it to YouTube. The original file is here:

There are many ways of getting an understanding of your users' context. Here we cover one of the more useful techniques: contextual inquiry. This technique lets you penetrate deep into the world of your users and discover what it is that they actually want to do with your site.


Imagine you work for a company developing a new user interface for a home entertainment system. 

You’re going to visit a customer to see how the existing system is used.

After you’ve watched the video, list 10 things you learnt from observing Ozzie in context.

Note: The video includes bad language -- best not to play it loudly in your office.

Further reading


Great field researchers demonstrate 5 key behaviours. Let's review each of those behaviours in turn.

Further reading

1 page
Use this worksheet to remind you what to pay attention to during a site visit.
1 page
A handy form to summarise your observations during a contextual inquiry.
1 page
A handy form to summarise your observations during a user interview.
Flash quiz
5 questions
Here's my explanation for the answers to the quiz.
Section 3: How to get niche quick
Does your web site suffer from 'elastic user' syndrome, where you give equal value to every possible user doing every possible task? In this lecture, we explain why “Something for Everybody” means “Everything for Nobody”. 
Let's look at a case study where we are designing a mobile app aimed at walkers (hikers). How would we go about developing personas for this application? 
In this lecture, we review a more complex persona case study where the different behaviours are multi-dimensional. We also cover a number of ways of publicising your personas.
Further reading
1 page
Use this form to help you think about the main groups of user for your web site.
1 page
Use this form to create a persona for your web site.
Section 4: What can a London bus teach us about usability?

A common design mistake is to assume the design should always be made as flexible as possible. Flexibility has costs in terms of decreased efficiency, added complexity, increased time, and money for development. A focus on users tasks can help us enormously.

Further reading

In this lecture, we review the benefits of a focus on red routes and then carry out a number of activities to identify red routes for different web sites.
1 page
Use this form for the red routes activity.
People approach red routes differently based on the context of use. So we need to embed some of the user's context into the red route. We do this by creating user stories.
1 page
Use this form to create red routes and user stories for your own web site.
Section 5: Beyond “easy to use”: Measuring the user experience

How does your company measure the success of its products and services? Are product teams judged on how easy their products are to use or on how fast the products are completed? You might not think that user experience can be measured, but it can. Here's how.

Further reading

The ISO definition of usability gives us three measures that we can use to assess the usability of our web site. In this lecture we show how to unpack the definition of usability and apply it to usability measurement.
Further reading
Midterm Quiz
10 questions
Here's my explanation for the answers to the quiz.
Section 6: Site structure and navigation: Finding is the new doing
In this lecture, we introduce the topic of Information Architecture (IA) and show that it is about SMOLF-ing information: structuring, managing, organising, labeling and finding information.
Richard Saul Wurman wrote a book called “Information Anxiety”. In it, he introduced the idea of the 5 hatracks: the 5 ways that you can organise any kind of information: location, alphabet, time, category or hierarchy. Let's look at how to use each of these organisational schemes.
1 page
Use this form for the LATCH exercise.
The hardest kind of information to organise is category information as you don’t know the categories that people use. In this case, card sorting is the technique to use. In this lecture, we describe how to run a card sort.
Further reading

This lecture shows a screencast of an online card sort in progress, so you can see how it works.

You can try this test yourself.

And you can check the results from other people here.

Note: these links were only added in July 2013 so it will be a while before there is a lot of data to compare.

Take part in a card sort
You analyse card sort data with agglomerative monothetic clustering. It sounds complicated, but conceptually it's quite straightforward. In this lecture, we describe this analysis method.
If you understand your users’ mental models, you'll find it much easier to organise and structure information in a way that makes sense to them. But what do we mean by "mental models" and how can using metaphors in our design help and hinder?
Further reading
Flash quiz
5 questions
Here's my explanation for the answers to the quiz.
Section 7: Simple rules for designing simple pages
Basic user interface controls like radio buttons, checkboxes, scrollbars etc — are the building blocks of a design's "language". Here's how to use these controls correctly.
Further reading
People have certain expectations about where certain user interface elements (like search) should appear on screen. In this lecture, we review those expectations and show how you can use them to your advantage.
Progressive disclosure is a fundamental principle of interaction design that allows you to simplify your user interface. It exploits a basic law of psychology known as Hick’s Law, but I like to think of it as a reverse strip tease. Here's why.
Further reading
Visual design is often dismissed as eye candy. In fact, we can use four key principles of visual design to create more usable interfaces. These principles are Contrast, Repetition, Alignment and Proximity.
Further reading
1 page
Re-design this from to make it more usable using the principles of Contrast, Alignment, Repetition and Proximity.
In this lecture, I redesign a form using these principles of visual design. You'll get a lot more from this lecture if you make an attempt at fixing the form yourself before you view my changes.

Paper prototyping is one of the best methods we have of rapidly mocking up and testing our design idea with users. In this lecture, I explain what paper prototyping is (and what it isn't).

Further reading


Watch this example of a paper prototype being used to test out an early design concept.

Copyright belongs to channy who uploaded this file to YouTube. You can view the original file here:

Paper prototyping has a number of benefits over other prototyping techniques. Here are the main ones.
Further reading
Have you ever wondered what goes into a paper prototyping pack? Would you like to put your own pack together? This lecture shows you how to use the contents of your stationery cupboard to create paper interfaces.
2 pages
You may find these templates useful when drawing out your own user interface designs.
4 pages
When you're creating a paper prototype, it saves time to have controls and buttons that you can cut out and re-use, without needing to draw your own. Here's a set that you can download and use. For best results, print on 6” x 4” card, use repositionable glue and don't run with scissors.
Section 8: “And I have the data to prove it”: How to assess a web site
There are just two ways of evaluating user interfaces. Every evaluation technique falls into one or other of these categories.

In collaboration with Rolf Molich, Jakob Nielsen created 10 principles or "heuristics" you can use to evaluate your interface. Here we review the first five heuristics.

Further reading


In this lecture, we conclude our review of Molich and Nielsen's usability heuristics. Here are the links you'll find on the slides:


How can we get away with just 5 users in a usability test? The answer is because we focus on behaviour rather than opinion but this has important consequences for how we run a usability test.

Further reading


In this lecture, we review the three main phases in a usability test and show you how to moderate your own usability test.

Further reading

14 pages
This comic guide to usability test moderation shows you the three stages of running a usability test and demonstrates how to run your own usability test.

Sometimes it's hard being a usability test moderator. You need to make sure you keep a poker face.

This video makes the point in a humorous way.

Copyright belongs to Guy Collins Animation who uploaded the file to YouTube. You can view the original file here:


Testing a paper prototype is different to testing a live web site. How can you make the test interactive when using paper? This lecture explains how.

Further reading

Section 9: What next? Putting your knowledge into practice
I want you to apply what you've learnt in your job, so tune in to this lecture to find out about free refresher training.
End of course quiz
10 questions
Here's my explanation for the answers to the quiz.
Please give me your feedback on the course
Section 10: DVD Extras

Questions covered on this Q&A

Careers in UX


I am studying human computer interaction, interface design and usability. I don't have experience in computer field as I am changing profession. I am very passionate about what I study and I use all my free time to study among with school and work. How can I approach an employer and convince them with my CV without having experience?


Having completed your course and some other study I feel ready to dive into UX and User Testing work, so what's the next step? The usual problem arises I get a job with out experience, can't get experience without a job. Any suggestions on who to approach this.


Is the HFI-CUA exam worth it, meaning is it credible enough to consider paying for? Are there alternatives to this certificate? Credibility as a UX professional - how do I best boost it?



I'm in a small company, and we are a very small UX team (2 people) with limited capacity. Sometimes I feel like we are working on the wrong things — like discussions with developers, where we have to fight for our solutions because developers say the ideas are too complex to implement. At the same time, we are not always 100% sure if our solution is the best solution because we can only roughly test our solution in advance, due to budget and timeline. If for any reason our solution needs to be changed afterwards, the discussions with development sometimes get nasty because we're proven wrong. I'm always saying that usability design is an agile discipline, too. Just like our development is agile (SCRUM). But I feel like I'm talking to a wall. Developers tend to protect their area from outside influence like UX designers.

So here are some questions to that:

  • How can we (UX team) manage to get more time & budget from our project lead, to get more solid solutions (more time for creative process, more time for testing)? What are your best arguments to convince our bosses
  • What is your best practice approach for a UX design team in a SCRUM development environment?


Which of your methods apply best to designers who have to work within the confines of existing software templates and standards of a large enterprise system? The company I work for has software that is so vast that radical design changes are difficult.


I'm in a small software company with a small UX team (2 people). I'm also member of an innovation project team where we are exploring new ideas and new concepts all around our business sector. The team has members from different disciplines like sales, development, support, marketing, product management, UX & Design, board members, etc. My part in the team is the UX discipline. I'd like to do a quick briefing from time to time where I introduce the core principles of UX to all team members. What would be your key topics or most valuable lessons on UX to an innovation project team?


The line that define UX and strategy in the online world is getting blurred leaving the two professional roles collaborate close to each other in different projects. How a UX designer can close the gap and learn more about strategy to be recognise as trustable figure in the business?

How do I…?


Could you explain how to go from a group of tasks to creating a task flow through task analysis? I have trouble understanding and isolating the user objects and actions, etc.


How do you elicit user goals during interviews / contextual inquiries? Are there specific types of questions we can ask, or are they inferred from understanding their tasks?


I'd like to know a bit more about how to prepare Card Sorting with the client/boss, a few project owners are interested in helping with it however they don't understand how it works. So, should we do a test run while creating tasks/cards or just "play" with the ones I prepare?

PS: I think it's not on the scope of the course but I'd like to know more about how to charge/assess quotes.


What do you think about Social Product Development as a new way working with users? How should we change the workflow for making user research?


It would be useful to get more information about IA, card sorting, red routes and UX & Agile:

  • How many cards should testers receive?
  • What should be written on the cards?
  • What is the min/max amount of elements in group?
  • What is next in IA - how to create navigation systems, labelling systems, organising systems and search systems? Card sort will help with some, but not all; your answer to my comment in lecture 33 provides useful information, maybe include it in an updated lecture?
  • How to get from user journeys through user flows to red routes?
  • How to implement UX stuff into Agile/Scrum? I know it is not the purpose of this course, but some students may find it useful.

In this Q&A I answer the following questions.


What happens when a business’s goals are not in alignment with users' needs? For example, what if your field research with users suggests you should work on something different to what the business is asking for.

Tommy Nguyen Duc

1. In Asian countries (like Vietnam and China), there are many IT outsourcing companies that deal with software development and testing. But the users of these systems are often based abroad. How can UXers work effectively in an Asian-based product team when their users are in another country (US, EU)?

2. How do you make UX profitable? How should you sell UX?

Josephine Caffrey

Good, Fast, Cheap - pick any two? What CANNOT be compromised if something has to give?

(On a separate note, I noticed a lot of typos in the video closed captioning. I rely on it because of office noises, accents, audio quality etc. )

Helen Brown

After taking yours and others' classes on user experience and usability, I feel still quite unsure (in practice) whether I am asking the right questions when forming the tasks for the users to perform. For example, I just performed a usability test on the navigational experience (i.e. finding the particular courses they were interested in) for an online educational website (similar to, but focused on a particular industry). While the tasks were good and we found out a lot of user pain points and even things we didn't know we didn't know...still, I can think of so many other tasks I could have asked for. I want to know how you prioritize your usability test tasks: how do you decide which tasks to ask users to carry out?

Allison Farquhar

What's your take on the future of the lone "UX Researcher"? Seems like I'm seeing more and more "UX Designer" jobs out there that require the research but they also seem to need significant design & programming skills.


What are the UX design differences when designing a website that aims to make money versus other types of web site, such as crowdsourcing sites, and social entrepreneurship?

How do you use to get people to participate in UX activities and give you personal information ?

Aditi Pany

We are setting up a new e-commerce venture with fairly ambitious goals, backed by a large company. What I'm trying to understand is where should the User Experience Designer / Officer sit in the organization structure?

What is the best practice? What are the trends?

Is this treated as a separate function where the team reports to the CEO or is this treated as a subset of Product Management reporting to the Product Management Head? Where is the industry trending? Does it depend on stage of the business.

What, if resources are NOT a constraint and we are not bootstrapping, but simply want to build an outstanding product for our users?

Lorena Leticia Garcia Arrache

1.- How should the UX/Designer/researcher role fit on tech projects?

2.- How should the software development process/workflow look? What are the UX/Designer responsibilities on software development projects?

3.- What areas of knowledge do you think I should look at or study to enrich myself (my professional background is in Graphic Design). Are there any specialized courses or seminars you could recommend about specific techniques, theories, methodologies, etc? Are there specialized publications to find out about the UX Design state of the art?

4.- As a UX Designer should I stop doing graphic design activities (implementing graphics and UI elements)? As a graphic designer I have been focused on creating visual elements but I really want to become a UX Designer.

5.- What is the difference between a UX Designer, a UI Designer and an interaction designer?

6.- Are there institutions doing formal research on UX Design?

7.- Is there a kind of UX Designer international certification?

8.- Can you provide a list of some companies successfully selling “UX Design" to other companies, organizations or individuals?

9.- How important is the UX Designer role for software companies? Is there a study about this? Are there many software companies that consider the UX Designer role?

10.- How can I "sell" the idea or importance of UX Design to my boss, my customer, the stakeholders?? How can I encourage investment in UX Design?

Instructor Biography

David Travis , UX consultant and Udemy Outstanding Instructor

I'm on a mission to create more user experience professionals.

Perhaps you'd like a job in user experience. Or maybe you already work in the field but you've never had any formal training. Or maybe you want to improve your skills in one specific area, like usability testing or expert reviews. I've turned thousands of people into user experience designers and researchers and now you can join their ranks by taking my courses on Udemy.

You're probably curious about my background. At 18, I appeared as an extra in the film “Quadrophenia" alongside Sting. Despite a critically-acclaimed performance lasting 5 seconds, follow-up offers from Hollywood failed to arrive so I turned to psychology where I gained a BSc and a PhD. Since 1989 I've worked in the fields of human factors, usability and user experience and I've published two books on usability. I'm now the Managing Director of Userfocus, a consultancy specialising in user experience. I'm also an Associate Fellow of the British Psychological Society, a Chartered Psychologist and a member of the User Experience Professionals Association. I'm no longer in contact with Sting, whose career trajectory has been somewhat different.

I've provided usability support to top brands like HP, Microsoft, Whirlpool, Orange, Skype, eBay and Yahoo! and I've also consulted with public sector organisations like The Greater London Authority, Her Majesty's Revenue and Customs, UK Government and the World Health Organization.

My students describe me as passionate and technically knowledgeable and students voted me a Udemy "Outstanding Instructor" in 2014.

I'm @userfocus on Twitter and I publish regular articles on user experience at the Userfocus web site.

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Average Rating
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    • Adib Nachabé

    Best course on UX

    Rich, comprehensive, entertaining and most of all very clear and organized. It's the course that would make you love UX!

    • David Colquitt

    Fantastic Course

    Dr. Travis shows his love of UX Design with this carefully prepared course. The progression of information is easy to follow, full of examples and exercises, and provides a pathway to a fundamental understanding of UX Design. The follow-up and support he provides after the course is great and adds to the helpful contribution he has made to anyone interested in pursuing UX. I strongly encourage anyone interested in getting a good handle on UX Design to take this course.

    • Marsh Middleton

    My experience of the course

    Hi David, thanks for all the time you put into the course. I think perhaps this was not the correct course for our needs. I do nonetheless think the course could be improved by: - Using more recent websites - Making reference to APPs and well as systems - Keeping the lectures shorter - Using less jargon and more relatable language. - There was no reference to the use of multiple devices or responsive design in the course which is a vital component for online UX. - Letting users know of the various different online prototyping tools that are available. - Additional information regarding UI kits, A/B testing, localisation, use of icons etc would be valuable. Hope this helps, Fran

    • Michael Widener

    Like Muhammad Ali, one of the greatest!

    I sincerely enjoyed this course. I learned a lot of professional context for important facets of user experience that I have long believed. Having this course gives me the professional justification to support the best practice I know will yield productive results. If you have ever wanted to know how to build a web site that users will love, take this course. It will show you how to find out what they will love.

    • Nadege Mercure

    Excellent Course

    Comprehensive, superior quality, and very engaging.

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