Why Your Phone is the Best Secret Business App Ever

TJ Walker
A free video tutorial from TJ Walker
BestSelling Personal Development & Habits Expert
4.4 instructor rating • 187 courses • 883,047 students

Lecture description

Learn Why Your Phone is the Best Secret Business App Ever. Communications Tips.

Learn more from the full course

Winning Communication Skills for Telephone, Conference Calls

Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy

28:24:03 of on-demand video • Updated November 2020

  • Communicate effectively using the phone with clients, customers, colleagues and bosses
  • Avoid telephone blunders that strike others as rude and unprofessional
  • Speak effectively on business conference calls
  • Present confidently on Skype and FaceTime calls
  • Use the telephone effectively in all aspects of business life
English [Auto] We need to start off by recognizing the unique power of the phone and therefore the human voice, that's what the phone is good for, conveying the human voice. And there are a lot of things that are distinct about that. When you call someone, it shows a certain level of importance. It's not just a quick email. It's not just a quick text. The phone is uniquely valuable for communicating things that are of extreme importance. I want this job. We want you to hire us. We are firing you. You've had a loved one who has died. I mean, nobody wants to get an email or a text saying, will you marry me? Or your child has died or your father has died. It's considered too impersonal. That's the beauty of the telephone. It's much, much more personal. It's a way of putting a spotlight on a message that you think is important. It's a way for other people to communicate important things to you. And that's why you're going to pay attention. And I'm going to give you some techniques for really making sure it sticks with you. But it's also why you're going to use the phone to communicate important things, to think about your own work day. How many emails do you get in an average day versus an average week? Now, think about how many phone calls do you get? If you're like me or most people, you probably get a hundred emails, maybe a thousand emails for every phone call. What stands out more now? You can say you don't like phone calls or it's annoying, but if you're trying to do a serious, important part of business, get a new client. There's nothing like a phone call from a new client who says, yes, we want to work with you. Send over the contract. Much more powerful than just an email, so always be thinking about not just how to use the phone, but when it is appropriate, there are times when a simple email or text will be fine, but for important information, serious stuff, things critical to your business, mission critical to your most important customers, clients, prospects, your bosses. That's when if you can't meet in person, the phone is the next best thing.