Have completed one of four modules for their Emotional Intelligence certification
Deal with tough situations easier
Typically you find that people who have a command of themselves with emotional intelligence have a presence they know how to deal with themselves. They work effectively with other people. They take control of their feelings as well as their thoughts. Typically we like to talk about the emotional control. But in this it's it's almost like a remote control for life. You've got the pause button the pause button is about taking a time out relax think instead of just responding to people the volume control. Other people will respond to you the way you respond so the louder you get the louder they'll get the more emotional you get the more emotional gold gets normally we try and take the consequences into consideration when we're thinking about communicating then we fine tune. Once you get to know people you get to know situation you make adjustments you make transitions effectively and lest we forget it one of the most important we have is the mute button. Very often we want to turn off the speaker and listen. I say it's going to be more and more talking about the verbal and the non-verbal cues. Very often people will send you signals auditorily or simply with their body language. So we want to take those cues now. Typically we come into a world where we all like the idea of multitasking. It seems great to say how effective we are at multitasking but yet we're not very effective at multitasking. That's that's not how our brains are set. If we multitask we do a multitude of things but none of them particularly effectively focus is about doing. Focusing on it paying attention to us and doing it well. When we record I want to get the significant details right. I want to rephrase repeat what other people tell me. I want to make sure I understand playback. Do I remember things. Fast forward can I think of the consequences of where this thing is going. Now when we think about emotional processing we have feelings all the time shop management is going to be about processing those feelings. So we take self-awareness and we start figuring out which way that we want to go with that too much control. We're back into denial. We wind up dealing with things that we don't like. Unprocessed emotions we're going to be loud verballing to be brassie we're going to be doing things avoidance we're going to be doing things we're going to not be doing things we're going to refuse things typically young people very often seem unregulated undisciplined. Your brain is still growing and changing up until about age 25. So very often we see people who are not very well-controlled. Are we detached. Are we experiencing the right emotions the right way. Are we extremely emotional. Are we not emotional enough and you find out in different sectors people wind up showing too much emotions others show too little emotions culture will dictate it family background will dictate it. But we want to make sure we're not in control. Now motional management is going to figure out the appropriate message the emotion. Was it right for the occasion. Was it expressed appropriately. Was it felt appropriately. And as we grow and as we just we fine tune this we start recognizing what emotions are appropriate how we should show them what's simply not appropriate and in a lot of context we've been revising from society these days you'll hear expressions like that's not professional. Well maybe it is. Corporations are more and more focused on getting people engaged and involved in the activities the organization that's not just about cognitive information being gauged and comes from feelings and connections. So we want to get people who recognize their feelings who recognize their emotions recognize their experience and self-management is all about optimizing the experience. Can I make things as good as possible. So we want to take the time out and we want to deliberately manage. It's about intentionality. OK we're going to look each time we're done with a section and an exercise in an application to make it more real and effective for you. Normally we wind up going through life not realizing what counts or how much. So what we're going to do is we're going to ask you to become responsible for your own destiny to take some time every morning and or every evening and journal eyes write a few notes write down what's important what's going well write down where you can improve yourself. This should only take you about five to 10 minutes once you get into the habit of it will start doing it as we go through these exercises and then really see big gains in your life very quickly.