What is EQ?

Leila Bulling Towne
A free video tutorial from Leila Bulling Towne
Executive Coach
4.4 instructor rating • 2 courses • 47,461 students

Learn more from the full course

Emotional Intelligence at Work: Learn from Your Emotions

Master EQ to identify emotions in yourself and others, manage your emotions, and improve your relationships at work.

58:07 of on-demand video • Updated March 2021

  • Discover what emotional intelligence (EQ) is and why it is so important for your career
  • Identify the signs of high and low EQ in yourself and those around you
  • Avoid being hijacked by a “gut” reaction brought about by low EQ
  • Take control of your relationships at work and create rewarding partnerships
  • Recognize which events or people drive you crazy--and strategies for how to cope
  • Exercise self-control while expressing yourself passionately and authentically
English Most of us spend our lives trying to be smarter to learn more to raise our intelligence. You could decide you were going to raise your IQ. You could devote weeks, months, years to becoming smarter. Unfortunately, it's very unlikely you will make great strides in upping your IQ. You can learn a new foreign language, learn to code, become "smart" at something. That I know you can do. Yet your IQ in terms of a number won't change much. That's because your IQ is determined by a series of standardized tests. These tests haven't changed in a long time. So even if in theory your IQ changes it likely would make little to no impact in your success at work. Think about all the behaviors at work that are so valuable to have. Dealing with people, teams, social situations, the ability to assess the emotions of others, building relationships, and so forth. These things don't necessarily come easier if you have a high IQ. A high IQ doesn't predict success at work. EQ is a much more reliable indicator of success at work. EQ is where it's at. People with high EQ are the majority of the top performers. They make better work decisions for themselves, their peers, and their companies. They are well situated to take on exciting opportunities within and outside of their organizations and they make more money than people with low EQ. Executives with high EQ are more likely to succeed than those with high IQ. Sales people with high EQ sell more and managers with high EQ have higher performing teams with less turnover of top employees. So I feel if you have a choice to make: you want to raise your IQ or you want to raise your EQ, EQ is the way to go. So let's define what EQ is. Once you understand it, I feel you will really get why it is so important. Emotional intelligence is your ability to recognize how your emotions are governing your decisions, your thinking. Once you learn about how emotions affect you, physically and mentally, you are able to learn what to do to change your reactions. This is not necessarily about changing your emotions or hiding them. You want to identify them and understand why you are feeling a certain way and be more aware of what to do differently or not. By the way I've already let you know EQ is the common abbreviation for Emotional Intelligence. Sometimes you see emotional intelligence abbreviated as EI. In this case EI and EQ both stand for the same concept. Now one of the things I really love about EQ is a concept is that most of the thinking, tools, articles, and books out there use very similar models and definitions. What's challenging about the topic is that there is so much information out there. It can be overwhelming even for someone like me who loves reading and researching about EQ and coaching around it. Now in any given day I have high EQ, like when I'm meeting with clients the middle of great coaching discussions, and then I have lower EQ. End of the day, dealing with traffic, kids, and homework fatigue. I want your goal to be to raise your EQ not to be perfect at it. EQ is not about pushing emotions down or keeping them bottled up. Instead it's about recognizing how you feel and determining if your emotions are positively or negatively influencing your words and actions. I'll repeat that because once you absorb this idea, you can begin to really see how EQ can make an amazing difference at work and in your life. EQ is about identifying how you feel and taking an opportunity to decide how your emotions are helping or hindering you in the work you do and the relationships you have. In our next lecture, we will dive into a model for EQ and you'll start to see how emotional intelligence is showing up all around you at work.