Trigger Events

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Lecture description

This lecture explains the different types of trigger events and how to identify each one.

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Business Process Modelling with UML Activity Diagrams & BPMN

Become an expert in Modelling Business Processes with Business Analysis Techniques and UML Activity Diagrams & BPMN

03:32:43 of on-demand video • Updated March 2018

  • Know the importance of business process modelling
  • Create a Process Map of a business process using business process modelling
  • Analyse Business Process Models to find improvements
  • Model business processes with ease using industry standard UML Activity Diagrams
  • Document the details of a task including the steps taken within it
  • Be confident enough to plan and implement for an improved business process
  • Understand the basics of BPMN
English hi in this video we're going to talk about trigger events so business processes usually begin by reacting or responding to what's known as a trigger event which is shown on the activity diagram by the black dot so trigger events can be extremely varied as varied as the processes themselves but usually the most common ones can be categorized into one of three categories these are an external event, an internal event or a time event. So an external trigger event is the process reacting to an event that happens outside the scope of the organization so for example this could be a customer action or another business area that's outside the scope of the diagram so external usually brings to mind external outside of the organization so like we said there a customer or perhaps a supplier but if your tasks will just analyze in a certain business area and the scope of your work is within a certain business function then an external trigger event could be something that comes from a different area of the business that's outside the scope of what you're analyzing. Internal trigger events come from within the scope of the improvement project so like we said if you're analyzing a particular business area and the trigger event is within that business area and it's an internal trigger event the difference between internal trigger events and external trigger events is that an internal one can be controlled so you can control how its generated and how it's handled however an external trigger event is outside of the control so if you think of the case of an external trigger event being generated by a customer it might be that we ask a customer to fill out a form and the receipt of that form is a trigger event now the quality of how that form is filled out can be completely different some customers might fill it out completely perfectly using legible writing in the right color pen and everything that we asked them but more often than not there's going to be customers that either miss a box or perhaps their handwriting isn't quite clear and they use a different colored pen and you know or perhaps the form itself as a coffee stain on it all sorts of different reasons but that's outside the scope of the organization so the organization can't change that and it just has to deal with those trigger events as they are whereas an internal one you know if another department was sending forms through that were incomplete or illegible then the organization can change that and can speak to that department and perhaps give them training and use quality control that's the two key differences there between internal trigger events and external trigger events so we also have time trigger event the time trigger event is either a date or a time or an elapsed period for example the time trigger event could be triggered by the organization's financial year end that could trigger a process to do all the accounting for that particular financial year it could be that a customer's insurance policy has just ended so that would usually be a year from when it started and thats going to trigger a process to contact the customer and try and get him to sign up to another years worth of insurance or it could be just a process that waits 30 years since the 30 days sorry not years since a customer has asked for a quote and that could be just a process is to chase a customer to see if they would like to take the quote and just remind them that you know that we're out there and try and win their business so those are all different types of time triggers so again just to recap different types of trigger events you have external event which occurs outside the boundaries of the area of analysis they have an internal events which occurs inside the boundaries of the area of analysis again the difference between external and internal is that the external we have no control over the input whereas an internal then the organization has some control so the internal trigger is perhaps what's causing issues within the process there's some control we can go back down the line there and try and change that and then you have a time trigger event which occurs a set date or time or after an elapsed period of time so that's it for this video thanks for listening