Troubleshooting: The Most-Needed Skill Not Taught in Schools

Learn exactly how to master the art of troubleshooting from a master troubleshooter, and land the IT job of your choice!
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623 students enrolled
Instructed by Tom Tenaglia IT & Software / Other
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  • Lectures 21
  • Contents Video: 41 mins
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 11/2014 English

Course Description

Computers and the systems they run are known to break. People who use computers are known to open support tickets for problems they are encountering. At some point someone has to fix broken computers...but first it is important to know if something truly is broken.

Troubleshooting begins when the problem is reported, and contrary to popular belief, the first step is not to jump in and fix something. The skill of troubleshooting is not taught in schools, mainly because of two different reasons: 1) it's not the easiest to teach (but it is easy to learn), and 2) troubleshooting is an art more than it is a science.

Have you ever wanted to...

  • Land a job in the IT field, being an excellent troubleshooter is a valuable skill that sets you apart
  • Become better at troubleshooting so that it doesn't take you nearly as long to figure something out and implement a fix
  • Not get frustrated with computer problems or clients
  • Fix your own computer without hiring some expensive person or company to do it for you

...then you need this course now.

We'll cover:

  • The mindset behind troubleshooting that I always keep as my focus, which helps to uncover the right questions to ask that lead to the solution
  • Why you should never blindly trust your client's statement
  • Why you should take more time up front to understand the problem, and exactly how to do that
  • How to use the acronym S.O.A.P. to powerfully uncover data and lead to a fix
  • Keys to gathering data that many IT professionals overlook
  • How exactly to leverage data gathered from questions to lead you to a solution
  • 14 key questions I ask almost every time + 6 more on reproducing the problem
  • What binary tree thinking is, and how to use it to go down the right path to a solution
  • How to craft a hypothesis and why doing so is critical
  • 2 ways to go about implementing fixes and key considerations for each
  • 2 key points for testing that absolutely make a difference
  • Rules you must follow when making changes to a broken system...that is, if you don't want to make more work for yourself
  • 3 real-life examples where I go through the process, demonstrating how it works
  • 3 more examples YOU can troubleshoot by messaging me - examples that I literally had to troubleshoot, and as such I have solutions for them you can uncover

And I'm here for you. Just post in the discussion area, and I'll help you out. If it turns out the class will benefit from additional lessons on topics, I'll add them in as well, free of charge for existing students.

This course is free of fluff. I packed only the things you need to know in it because I want you to be able to go through it as quickly as possible so that you can start troubleshooting right away.

How much time and money are you missing out on by not knowing how to effectively troubleshoot time and time again? Isn't it time you change that today?

Here's what you get when you join this course today...

  • Access to our existing lectures
  • Free access to our new lectures
  • Ability to get your questions answered in our discussion section or one-on-one via private message
  • The secrets that set you apart from other IT folks
  • An unconditional 30-day money-back guarantee - if you don't become a better troubleshooter, I'll buy back this course no questions asked!

Click the "Take This Course" button right now, and join us today. You'll be glad you did!

P.S. The course is presented with animated "hand-drawn" images with a voice-over. Please feel free to check out the preview lessons to find out what I mean. Pay close attention when going through the course, as there is no fluff.

P.P.S. If you are already a master of troubleshooting and are who people go to when their computer systems aren't working, you don't need this course. If, however, you want to learn and realize how I will help you with your particular situation, join the course. Let me know of anything I can do to keep this course the best one on this topic. Post a positive review if you have something nice to say. If you happen to come across a negative one, keep in mind other people might not want you to learn this material due to its powerful nature. This course, including the slides, is my original work, and no one has taught it before; I am sharing how I do what I do. I would suggest you try it out for yourself with our unconditional 30-day money back guarantee. Post in the discussion section or send me a private message, and I'll help you.

What are the requirements?

  • No special materials are needed

What am I going to get from this course?

  • Use a proven method of troubleshooting for any IT situation
  • Understand what it takes to truly master the skill
  • Know what to focus on and what not to focus on while troubleshooting

What is the target audience?

  • If you want to set yourself apart as a really great troubleshooter, take this course
  • If you rather pay IT people to do the troubleshooting for you, you don't need this course
  • Even if you work in IT today, great troubleshooters are hard to come by; learn what it really takes to master the art

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Introduction
Why Learn This Skill, and Why I'm Teaching It
An Important Point
Section 2: The Troubleshooting Process
Troubleshooting Process: High Level
The Client's Problem May Not Be the REAL Problem
S.O.A.P. Plus One Other Method
Mindset Behind Discovering the Problem
Section 3: It's All About the Data
Keys to Gathering Data Many IT Professionals Overlook
Reproducing the Problem
Great Data Gathering Questions for Just About Every Problem
Section 4: Potential Root Causes
Using Binary Tree Thinking
Section 5: Assessing the Data
Crafting the Hypothesis
Section 6: Fixing the Problem
Two Reasons to Test Fixes
Key Point for Testing #1: Not ___________ the Outcome
Key Point for Testing #2: _______ Things Out
Rules for Changes While Testing Fixes
Section 7: SOAP Examples
Examples Introduction
SOAP Example #1: Cannot Connect to Company's Application
SOAP Example #2: App on Phone Opens but Does Nothing
SOAP Example #3: The Internet Is Down
Your Turn! 3 Real-Life Examples YOU Can Troubleshoot!

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Instructor Biography

Tom Tenaglia is known for his IT skills and knowledge. Tom has been working with computers since the age of 3 years old. He has a passion for helping others with their computers, be it troubleshooting, WordPress, software development, or automation.

When he was asked by his friends to teach them PHP, he decided to create his first video course, which was originally marketed as OnlinePHPClass. Now, the course is featured exclusively on Udemy, where everyone can interact as a community.

Tom is known for being an excellent troubleshooter when it comes to computers, and as such he decided to share how he does what he does in his Troubleshooting course here on Udemy.

Tom has also decided to show you how you can venture into Online Dating with Tinder, uncovering the secrets to using the application.

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