Troubleshooting: The Most-Needed Skill Not Taught in Schools
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Computers and the systems they run are known to break. People who use computers are known to open support tickets for problems they are encountering. At some point someone has to fix broken computers...but first it is important to know if something truly is broken.
Troubleshooting begins when the problem is reported, and contrary to popular belief, the first step is not to jump in and fix something. The skill of troubleshooting is not taught in schools, mainly because of two different reasons: 1) it's not the easiest to teach (but it is easy to learn), and 2) troubleshooting is an art more than it is a science.
Have you ever wanted to...
...then you need this course now.
And I'm here for you. Just post in the discussion area, and I'll help you out. If it turns out the class will benefit from additional lessons on topics, I'll add them in as well, free of charge for existing students.
This course is free of fluff. I packed only the things you need to know in it because I want you to be able to go through it as quickly as possible so that you can start troubleshooting right away.
How much time and money are you missing out on by not knowing how to effectively troubleshoot time and time again? Isn't it time you change that today?
Here's what you get when you join this course today...
Click the "Take This Course" button right now, and join us today. You'll be glad you did!
P.S. The course is presented with animated "hand-drawn" images with a voice-over. Please feel free to check out the preview lessons to find out what I mean. Pay close attention when going through the course, as there is no fluff.
P.P.S. If you are already a master of troubleshooting and are who people go to when their computer systems aren't working, you don't need this course. If, however, you want to learn and realize how I will help you with your particular situation, join the course. Let me know of anything I can do to keep this course the best one on this topic. Post a positive review if you have something nice to say. If you happen to come across a negative one, keep in mind other people might not want you to learn this material due to its powerful nature. This course, including the slides, is my original work, and no one has taught it before; I am sharing how I do what I do. I would suggest you try it out for yourself with our unconditional 30-day money back guarantee. Post in the discussion section or send me a private message, and I'll help you.
Not for you? No problem.
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|Section 1: Introduction|
Why Learn This Skill, and Why I'm Teaching ItPreview
An Important PointPreview
|Section 2: The Troubleshooting Process|
Troubleshooting Process: High LevelPreview
The Client's Problem May Not Be the REAL ProblemPreview
S.O.A.P. Plus One Other MethodPreview
Mindset Behind Discovering the Problem
|Section 3: It's All About the Data|
Keys to Gathering Data Many IT Professionals Overlook
Reproducing the Problem
Great Data Gathering Questions for Just About Every Problem
|Section 4: Potential Root Causes|
Using Binary Tree Thinking
|Section 5: Assessing the Data|
Crafting the Hypothesis
|Section 6: Fixing the Problem|
Two Reasons to Test Fixes
Key Point for Testing #1: Not ___________ the Outcome
Key Point for Testing #2: _______ Things Out
Rules for Changes While Testing Fixes
|Section 7: SOAP Examples|
SOAP Example #1: Cannot Connect to Company's Application
SOAP Example #2: App on Phone Opens but Does Nothing
SOAP Example #3: The Internet Is Down
Your Turn! 3 Real-Life Examples YOU Can Troubleshoot!
Tom Tenaglia is known for his IT skills and knowledge. Tom has been working with computers since the age of 3 years old. He has a passion for helping others with their computers, be it troubleshooting, WordPress, software development, or automation.
When he was asked by his friends to teach them PHP, he decided to create his first video course, which was originally marketed as OnlinePHPClass. Now, the course is featured exclusively on Udemy, where everyone can interact as a community.
Tom is known for being an excellent troubleshooter when it comes to computers, and as such he decided to share how he does what he does in his Troubleshooting course here on Udemy.
Tom has also decided to show you how you can venture into Online Dating with Tinder, uncovering the secrets to using the application.