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Frequently asked questions
The IT Infrastructure Library (ITIL) is a framework that standardizes selecting, planning, delivering, and maintaining the information technology (IT) services in a business. First developed by the Central Computer and Telecommunications Agency (CCTA) in Great Britain during the 1980s, it has been updated frequently over the years. Currently, it comprises a library of five volumes. Enterprises can use ITIL as a guideline for best practices in their complete IT service lifecycle. This systematic approach is important to businesses that choose to adopt it because it can help them manage risk, strengthen their relationship with customers, establish cost-effective practices, and build an IT stable infrastructure that can grow, scale, and develop over time.