Learn more about CRM Customer Relationship Management
In any sales-based business, CRM knowledge and training are crucial for client satisfaction. CRM, or customer relationship management, is typically a software platform that allows companies to have organized access to information regarding their customer's (or future customers') accounts. This helps departments across the company stay connected and collectively work toward client satisfaction and engagement. Specifically, CRM systems serve the role of direct customer support, sales support, automation, marketing, and lead generation. Major companies in the space include Salesforce, SAP, and Oracle. Take a Udemy course for CRM training today, and gain the skills needed to hit the ground running in your next job.