Top-BOSS電商系列-客服與售前銷售技巧
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Top-BOSS電商系列-客服與售前銷售技巧

帶你一探究竟電子商務的奧秘,完整了解亞洲最大經濟體中國大陸的電子商務市場,想在淘寶開店絕對必學!!
0.0 (0 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
0 students enrolled
Last updated 7/2017
Traditional Chinese
Current price: $12 Original price: $200 Discount: 94% off
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Includes:
  • 31 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion

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What Will I Learn?
  • 客服與售前銷售技巧
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Requirements
Description

Changes in the retail industry from the computerization, network to move, and now online shopping has become an indispensable thing in people's lives! The rise of cross-border e-commerce is to completely break the previous geographical boundaries of the market, so that trade has become simple, businesses can reach a wider market.

With the development of Internet of things technology and cloud computing mature, cross-border electricity business is a new opportunity to challenge! The new generation of electricity business competition, is the ecosystem and ecosystem competition, in the face of the world of change and challenges, Taiwan businessmen must keep up with the times trend, master new generation of thinking, understand the new type of path, open up new horizons, integration Information flow from Taiwan to the world!

This course builds the essence of cross-border electricity business, take you to explore the mystery of cross-border e-commerce, through the entire course of learning, and gradually lead you from the market analysis, commodity selection, shop shelves, visual design, Customer service to marketing operations, a complete understanding of Asia's largest economy - China's electricity market, and explore business opportunities.

Who is the target audience?
  • 想學習跨境電商的人
Compare to Other E-Commerce Courses
Curriculum For This Course
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客服與售前銷售技巧
14 Lectures 30:43





售前銷售技巧與話術-售前話術
01:21

售前銷售技巧與話術-推薦產品的技巧
03:09

售前銷售技巧與話術-有效的提問
02:00

售前銷售技巧與話術-提問的方式1
02:40

售前銷售技巧與話術-提問的方式2
00:50

售前銷售技巧與話術-產品推薦的技巧
04:12

售前銷售技巧與話術-轉接類
01:30

售前銷售技巧與話術-議價類
02:39

售前銷售技巧與話術-包郵類
01:55
About the Instructor
Top-BOSS 特波國際
4.1 Average rating
184 Reviews
7,812 Students
35 Courses
特波國際

Top-BOSS was established in 2002, head office and R&D center is located in Taipei Taiwan, with three support centers in Beijing, Shanghai and Nanjing of China.

As the Online Business Simulation Game (BSG) expert, Top-BOSS publish digital game based contents to learn business and management. We have more than 120 university customers in Taiwan and 90 university customers in China, thousands of cooperate customers have received our training services and some trial users in Indonesia, Japan, Mongolia, Singapore and Vietnam.

Top-BOSS sponsored lots of contest among Asia countries. Currently, we have 11 products on market and several prototype products are in the process of development and testing work for release soon.

BOSS (business operations simulation system) is one of our products; it has been
recommended being a national course by China Education Ministry since 2007. Students can be risk free to master business operation by gaming technology.

BLOM (Business-game-based Learning Obje ct Modeling Tech) is our unique developing
methodology. By adopting BLOM to cooperate with universities and filed expertise, we have developed many popular multilingual business games.

Our Slogan...
Changing the world through meaningful play!


特波國際致力於透過「MOOCs線上學習」與「模擬經營競賽教學法」等方法,培養21世紀優秀的未來領導人,建立科技化學習的新典範。

透過特波國際提共的經營管理遊戲,讓學習者完全融入實務情境的整合學習,以密集培訓和實務仿真,在無風險的模擬系統中,善用資通信技能,提升管理績效,活用模擬經營的PDCA方法,在動態與不確定的激烈競爭中,帶領團隊征服困難贏得勝利。

特波國際成立於2002年,台北為營運總部及研發基地,負責台灣地區及亞洲的銷售及活動支援。2003年10月在南京設立特步軟件,支援大陸各地的大學商學或管理學院從事教學活動。2005年5月在北京成立特波智勝,對大陸地區的企業客戶提供培訓服務。

產品系列全部採用網際網路(web based)的形式呈現,主要營業項目為開發與代理各種模擬經營(simulation & gaming)教學系統及提供企業培訓,也協助部分教育機構建置專業商業戰情教室(warroom),以仿真的情境建立情境式(situated learning)學習環境,在亞洲地區超過兩百所以上大學和數百家公民營機構採用我們的產品或服務,進行經營管理課程或競賽活動。

特波國際以中、英、日等各種語文開發模擬經營學習系統,產品可以在單機、區域網路或網際網路各種平台運行,堅持使用先進的數位學習(digital learning)技術,提供學習者在anytime, anywhere & anybody的環境中,快樂的學習。

配合未來學習(future learning)的需要,近年來更是積極投入嚴肅遊戲(serious game)的開發和教學設計,與亞洲地區多所大學和台灣資策會等單位長期合作,研發線上學習(e-leaning)和混成式學習(blended learning)的各種遊戲式學習(game based learning)產品與課程,使用未來教室(future classroom)的軟硬體設備,以及搭配各種行動裝置,例如平板電腦、智慧手機、互動電子白板等工具,為21世紀卓越的經營人才養成,提供更多更有效的學習途徑。

特波國際目前是亞洲地區經營管理類遊戲式學習的最大供應商,在台灣、大陸、日本及新加坡都設有服務據點,也持續和各國業者共同研發更多新產品,同時也是以在地化的精神,配合各地經營管理學習者的需要,開發更豐富多樣化的經營管理類的遊戲式數位學習內容。

Changing the world through meaningful play! 讓我們透過有意義的遊戲來改變世界!