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(**All video lessons are downloadable. eBook version of the course is available in Amazon Kindle Store.)
If you are spending a lot of time in conference calls to do business, your work performance is much affected by how well you spend your time in this virtual workplace.
Our course is created with the purpose of turning general call takers into value creating professionals in managing communication with virtual team.
It is divided into 3 parts:
The course will provide downloadable conference call assessment toolkit so you can score your existing calls and identify area that needs improvement.
Jay is a professional with 12 years experience who had worked on projects that involves various countries as a PMO and handled a lot of offline and online communications. She will be sharing her field experience on how to handle difficult situations in a call involving multiple nations, languages and cultures.
Niki is a professional who had worked at multinational company for 15 years and had to go through a lot of teleconference communication working on vendor side as well as client side. She will be sharing how to be an effective liaison between multiple parties and derive synergy in working together.
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Learn on the go.
Desktop, iOS and Android.
Certificate of completion.
|Section 1: Course Overview|
Course Intro ClipPreview
|Section 2: Call Productivity|
Part 1 IntroductionPreview
What is call productivity?Preview
6 Drivers of successful conference call
Value Creators Vs Call Takers
|Section 3: Call Productivity Assessment Toolkit|
Part 2 Introduction
Conference call assessment toolkit walkthrough
Toolkit Demo: Call 1 - In country project status call
Toolkit Demo: Call 2 - Technical discussion call
Toolkit Demo: Call 3 - Regional project call
Toolkit Demo: Call 4 - Steering committee call
Toolkit Demo: Call 5 - Regional PMO call
Analyzing assessment result
Finding solutions for unproductive call
Downloadable Conference Call Assessment Toolkit
|Section 4: 6 Key Drivers: Thorough Preparation|
Part 3 Introduction
Setting an expected output you can achieve
Making the best arrangement of topics and participants
Conference call checklist - For call agenda preparation
Conference call checklist - For discussion preparation
Conference call checklist - 30minutes before the call starts
Downloadable Conference Call Checklist
|Section 5: 6 Key Drivers: Good Leadership of Host|
First 5 minutes will change your participant's attitude
Leading discussion to destination and NOT fall off the track!
Identifying pain points of your participants
Getting everyone involved in discussion
Handling disputes and ill-mannered participants
|Section 6: 6 Key Drivers: Engagement of Participants|
How well do you know other participants?
Habits of gaining a good reputation
Small thanks makes a BIG change
|Section 7: 6 Key Drivers: Professional Manner|
How to overcome language barrier and cultural gap - Tips for Westerners
How to overcome language barrier and cultural gap - Tips for Asians
Advantage of staying calm
Handling attack from other participants
|Section 8: 6 Key Drivers: Clear Communication|
Why your communication fails
Becoming a good listener
Constant clarification will save you from another round of call
Structuring comments to hold people's attention
Getting essential points delivered
|Section 9: 6 Key Drivers: Clear Output and Next Steps|
Making the last 10 minutes of your call beneficial
Followup task after the call
Accomplished, results oriented PMP (Project Management Professional) with 12 years of work experience in global PMO field (8 years) and IT engineering field (4 years). Excellent communication and analytical skills, irrespective of the field and a fast adaptor of new business environment and knowledge. High reputation on proactively assisting PM and delivering tasks in timely and efficient manner. Expert in conducting communication with offshore co-workers based on experience from projects with clients and vendors across various countries including U.S, Canada, Slovakia, Netherland, India, China, Malaysia and Hong Kong.
JPE Consulting: Global PMO Consulting
2005 - 2009
Multinational Insurance Company –
2002 – 2005
Hyundai Electronics IT
International R&D Engineer
University of New South Wales
Bachelor of Computer Engineering