Effectively Managing Conference Call with Virtual Team

Tired of endless conference calls with no result? Now it's time to boost your call productivity!
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  • Lectures 42
  • Length 2.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 3/2015 English

Course Description

(**All video lessons are downloadable. eBook version of the course is available in Amazon Kindle Store.)

If you are spending a lot of time in conference calls to do business, your work performance is much affected by how well you spend your time in this virtual workplace.

Our course is created with the purpose of turning general call takers into value creating professionals in managing communication with virtual team.

It is divided into 3 parts:

  1. We will let you know the 6 drivers of a productive call.
  2. We will revitalize your mindset towards conference calls by introducing new concepts and a toolkit that will let you realize how much of your workload is actually being invested in calls and how productive those investments are.
  3. We will provide an exceptional guideline on how to improve each of 6 drivers. This will equip you with skill set to become the value creator.

The course will provide downloadable conference call assessment toolkit so you can score your existing calls and identify area that needs improvement.

Jay is a professional with 12 years experience who had worked on projects that involves various countries as a PMO and handled a lot of offline and online communications. She will be sharing her field experience on how to handle difficult situations in a call involving multiple nations, languages and cultures.

Niki is a professional who had worked at multinational company for 15 years and had to go through a lot of teleconference communication working on vendor side as well as client side. She will be sharing how to be an effective liaison between multiple parties and derive synergy in working together.

What are the requirements?

  • MS Office Excel needs to be installed to run Conference Call Assessment Toolkit.
  • Kindle Book Reader or AlReader app installed to view eBook.

What am I going to get from this course?

  • Appear as more effective and professional communicator in conference call.
  • Able to eliminate unproductive calls from their business calender.
  • Be a star worker in conference call space that everyone values.

Who is the target audience?

  • We strongly recommend this course for those who is always busy with calls but not getting much outcomes and are missing sophisticated skill sets to manage challenging situation in the call.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Course Overview
Course Intro Clip
Course Overview
Section 2: Call Productivity
Part 1 Introduction
What is call productivity?
6 Drivers of successful conference call
Value Creators Vs Call Takers
Section 3: Call Productivity Assessment Toolkit
Part 2 Introduction
Conference call assessment toolkit walkthrough
Toolkit Demo: Call 1 - In country project status call
Toolkit Demo: Call 2 - Technical discussion call
Toolkit Demo: Call 3 - Regional project call
Toolkit Demo: Call 4 - Steering committee call
Toolkit Demo: Call 5 - Regional PMO call
Analyzing assessment result
Finding solutions for unproductive call
Downloadable Conference Call Assessment Toolkit
Section 4: 6 Key Drivers: Thorough Preparation
Part 3 Introduction
Setting an expected output you can achieve
Making the best arrangement of topics and participants
Conference call checklist - For call agenda preparation
Conference call checklist - For discussion preparation
Conference call checklist - 30minutes before the call starts
Downloadable Conference Call Checklist
1 page
Section 5: 6 Key Drivers: Good Leadership of Host
First 5 minutes will change your participant's attitude
Leading discussion to destination and NOT fall off the track!
Identifying pain points of your participants
Getting everyone involved in discussion
Handling disputes and ill-mannered participants
Section 6: 6 Key Drivers: Engagement of Participants
How well do you know other participants?
Habits of gaining a good reputation
Small thanks makes a BIG change
Section 7: 6 Key Drivers: Professional Manner
How to overcome language barrier and cultural gap - Tips for Westerners
How to overcome language barrier and cultural gap - Tips for Asians
Advantage of staying calm
Handling attack from other participants
Section 8: 6 Key Drivers: Clear Communication
Why your communication fails
Becoming a good listener
Constant clarification will save you from another round of call
Structuring comments to hold people's attention
Getting essential points delivered
Section 9: 6 Key Drivers: Clear Output and Next Steps
Making the last 10 minutes of your call beneficial
Followup task after the call

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Instructor Biography

Jay Jung, CEO of JPE Consulting/PMP

Jay Jung:

Accomplished, results oriented PMP (Project Management Professional) with 12 years of work experience in global PMO field (8 years) and IT engineering field (4 years). Excellent communication and analytical skills, irrespective of the field and a fast adaptor of new business environment and knowledge. High reputation on proactively assisting PM and delivering tasks in timely and efficient manner. Expert in conducting communication with offshore co-workers based on experience from projects with clients and vendors across various countries including U.S, Canada, Slovakia, Netherland, India, China, Malaysia and Hong Kong.

Work History

2009- Present

JPE Consulting: Global PMO Consulting

2005 - 2009

Multinational Insurance Company –

MetLife Insurance

2002 – 2005

Hyundai Electronics IT

International R&D Engineer

Academic History

University of New South Wales

Bachelor of Computer Engineering

Instructor Biography

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