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Effectively Managing Conference Call with Virtual Team

Tired of endless conference calls with no result? Now it's time to boost your call productivity!
4.5 (13 ratings)
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2,027 students enrolled
Last updated 2/2016
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  • 2.5 hours on-demand video
  • 1 Article
  • 2 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
Appear as more effective and professional communicator in conference call.
Able to eliminate unproductive calls from their business calender.
Be a star worker in conference call space that everyone values.
View Curriculum
  • MS Office Excel needs to be installed to run Conference Call Assessment Toolkit.
  • Kindle Book Reader or AlReader app installed to view eBook.

(**All video lessons are downloadable. eBook version of the course is available in Amazon Kindle Store.)

If you are spending a lot of time in conference calls to do business, your work performance is much affected by how well you spend your time in this virtual workplace.

Our course is created with the purpose of turning general call takers into value creating professionals in managing communication with virtual team.

It is divided into 3 parts:

  1. We will let you know the 6 drivers of a productive call.
  2. We will revitalize your mindset towards conference calls by introducing new concepts and a toolkit that will let you realize how much of your workload is actually being invested in calls and how productive those investments are.
  3. We will provide an exceptional guideline on how to improve each of 6 drivers. This will equip you with skill set to become the value creator.

The course will provide downloadable conference call assessment toolkit so you can score your existing calls and identify area that needs improvement.

Jay is a professional with 12 years experience who had worked on projects that involves various countries as a PMO and handled a lot of offline and online communications. She will be sharing her field experience on how to handle difficult situations in a call involving multiple nations, languages and cultures.

Niki is a professional who had worked at multinational company for 15 years and had to go through a lot of teleconference communication working on vendor side as well as client side. She will be sharing how to be an effective liaison between multiple parties and derive synergy in working together.

Who is the target audience?
  • We strongly recommend this course for those who is always busy with calls but not getting much outcomes and are missing sophisticated skill sets to manage challenging situation in the call.
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Curriculum For This Course
Expand All 42 Lectures Collapse All 42 Lectures 02:19:19
Course Overview
2 Lectures 08:35
Call Productivity
4 Lectures 14:55

6 Drivers of successful conference call

Value Creators Vs Call Takers
Call Productivity Assessment Toolkit
10 Lectures 25:51
Part 2 Introduction

Conference call assessment toolkit walkthrough

Toolkit Demo: Call 1 - In country project status call

Toolkit Demo: Call 2 - Technical discussion call

Toolkit Demo: Call 3 - Regional project call

Toolkit Demo: Call 4 - Steering committee call

Toolkit Demo: Call 5 - Regional PMO call

Analyzing assessment result

Finding solutions for unproductive call

Downloadable Conference Call Assessment Toolkit
6 Key Drivers: Thorough Preparation
7 Lectures 18:47
Part 3 Introduction

Setting an expected output you can achieve

Making the best arrangement of topics and participants

Conference call checklist - For call agenda preparation

Conference call checklist - For discussion preparation

Conference call checklist - 30minutes before the call starts

Downloadable Conference Call Checklist
1 page
6 Key Drivers: Good Leadership of Host
5 Lectures 19:13
First 5 minutes will change your participant's attitude

Leading discussion to destination and NOT fall off the track!

Identifying pain points of your participants

Getting everyone involved in discussion

Handling disputes and ill-mannered participants
6 Key Drivers: Engagement of Participants
3 Lectures 09:36
How well do you know other participants?

Habits of gaining a good reputation

Small thanks makes a BIG change
6 Key Drivers: Professional Manner
4 Lectures 17:21
How to overcome language barrier and cultural gap - Tips for Westerners

How to overcome language barrier and cultural gap - Tips for Asians

Advantage of staying calm

Handling attack from other participants
6 Key Drivers: Clear Communication
5 Lectures 17:19
Why your communication fails

Becoming a good listener

Constant clarification will save you from another round of call

Structuring comments to hold people's attention

Getting essential points delivered
6 Key Drivers: Clear Output and Next Steps
2 Lectures 06:41
Making the last 10 minutes of your call beneficial

Followup task after the call
About the Instructor
4.5 Average rating
13 Reviews
2,027 Students
1 Course
CEO of JPE Consulting/PMP

Jay Jung:

Accomplished, results oriented PMP (Project Management Professional) with 12 years of work experience in global PMO field (8 years) and IT engineering field (4 years). Excellent communication and analytical skills, irrespective of the field and a fast adaptor of new business environment and knowledge. High reputation on proactively assisting PM and delivering tasks in timely and efficient manner. Expert in conducting communication with offshore co-workers based on experience from projects with clients and vendors across various countries including U.S, Canada, Slovakia, Netherland, India, China, Malaysia and Hong Kong.

Work History

2009- Present

JPE Consulting: Global PMO Consulting

2005 - 2009

Multinational Insurance Company –

MetLife Insurance

2002 – 2005

Hyundai Electronics IT

International R&D Engineer

Academic History

University of New South Wales

Bachelor of Computer Engineering

4.5 Average rating
13 Reviews
2,027 Students
1 Course
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