Effectively Managing Conference Call with Virtual Team

Tired of endless conference calls with no result? Now it's time to boost your call productivity!
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  • Lectures 42
  • Length 2.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 3/2015 English

Course Description

(**All video lessons are downloadable. eBook version of the course is available in Amazon Kindle Store.)

If you are spending a lot of time in conference calls to do business, your work performance is much affected by how well you spend your time in this virtual workplace.

Our course is created with the purpose of turning general call takers into value creating professionals in managing communication with virtual team.

It is divided into 3 parts:

  1. We will let you know the 6 drivers of a productive call.
  2. We will revitalize your mindset towards conference calls by introducing new concepts and a toolkit that will let you realize how much of your workload is actually being invested in calls and how productive those investments are.
  3. We will provide an exceptional guideline on how to improve each of 6 drivers. This will equip you with skill set to become the value creator.

The course will provide downloadable conference call assessment toolkit so you can score your existing calls and identify area that needs improvement.

Jay is a professional with 12 years experience who had worked on projects that involves various countries as a PMO and handled a lot of offline and online communications. She will be sharing her field experience on how to handle difficult situations in a call involving multiple nations, languages and cultures.

Niki is a professional who had worked at multinational company for 15 years and had to go through a lot of teleconference communication working on vendor side as well as client side. She will be sharing how to be an effective liaison between multiple parties and derive synergy in working together.

What are the requirements?

  • MS Office Excel needs to be installed to run Conference Call Assessment Toolkit.
  • Kindle Book Reader or AlReader app installed to view eBook.

What am I going to get from this course?

  • Appear as more effective and professional communicator in conference call.
  • Able to eliminate unproductive calls from their business calender.
  • Be a star worker in conference call space that everyone values.

What is the target audience?

  • We strongly recommend this course for those who is always busy with calls but not getting much outcomes and are missing sophisticated skill sets to manage challenging situation in the call.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Course Overview
Course Intro Clip
Preview
01:43
Course Overview
Preview
06:52
Section 2: Call Productivity
Part 1 Introduction
Preview
00:41
What is call productivity?
Preview
04:15
6 Drivers of successful conference call
03:26
Value Creators Vs Call Takers
06:33
Section 3: Call Productivity Assessment Toolkit
Part 2 Introduction
01:21
Conference call assessment toolkit walkthrough
04:59
Toolkit Demo: Call 1 - In country project status call
01:42
Toolkit Demo: Call 2 - Technical discussion call
01:29
Toolkit Demo: Call 3 - Regional project call
01:39
Toolkit Demo: Call 4 - Steering committee call
01:41
Toolkit Demo: Call 5 - Regional PMO call
01:38
Analyzing assessment result
05:38
Finding solutions for unproductive call
05:42
Downloadable Conference Call Assessment Toolkit
Article
Section 4: 6 Key Drivers: Thorough Preparation
Part 3 Introduction
00:51
Setting an expected output you can achieve
05:47
Making the best arrangement of topics and participants
02:56
Conference call checklist - For call agenda preparation
03:56
Conference call checklist - For discussion preparation
02:47
Conference call checklist - 30minutes before the call starts
02:30
Downloadable Conference Call Checklist
1 page
Section 5: 6 Key Drivers: Good Leadership of Host
First 5 minutes will change your participant's attitude
03:38
Leading discussion to destination and NOT fall off the track!
05:01
Identifying pain points of your participants
03:05
Getting everyone involved in discussion
04:20
Handling disputes and ill-mannered participants
03:09
Section 6: 6 Key Drivers: Engagement of Participants
How well do you know other participants?
02:10
Habits of gaining a good reputation
04:43
Small thanks makes a BIG change
02:43
Section 7: 6 Key Drivers: Professional Manner
How to overcome language barrier and cultural gap - Tips for Westerners
05:56
How to overcome language barrier and cultural gap - Tips for Asians
05:25
Advantage of staying calm
02:34
Handling attack from other participants
03:26
Section 8: 6 Key Drivers: Clear Communication
Why your communication fails
02:16
Becoming a good listener
02:34
Constant clarification will save you from another round of call
04:32
Structuring comments to hold people's attention
05:04
Getting essential points delivered
02:53
Section 9: 6 Key Drivers: Clear Output and Next Steps
Making the last 10 minutes of your call beneficial
03:45
Followup task after the call
02:56

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Instructor Biography

Jay Jung, CEO of JPE Consulting/PMP

Jay Jung:

Accomplished, results oriented PMP (Project Management Professional) with 12 years of work experience in global PMO field (8 years) and IT engineering field (4 years). Excellent communication and analytical skills, irrespective of the field and a fast adaptor of new business environment and knowledge. High reputation on proactively assisting PM and delivering tasks in timely and efficient manner. Expert in conducting communication with offshore co-workers based on experience from projects with clients and vendors across various countries including U.S, Canada, Slovakia, Netherland, India, China, Malaysia and Hong Kong.

Work History

2009- Present

JPE Consulting: Global PMO Consulting

2005 - 2009

Multinational Insurance Company –

MetLife Insurance

2002 – 2005

Hyundai Electronics IT

International R&D Engineer

Academic History

University of New South Wales

Bachelor of Computer Engineering

Instructor Biography

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