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How to Have a Difficult Conversation

The Fine Art of Communication
3.5 (2 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
424 students enrolled
Created by Shawna Leady
Last updated 1/2014
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30-Day Money-Back Guarantee
  • 1.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
Learn the common causes of miscommunication.
Understand how differences can lead to poor communication.
Learn most common types of listening skills.
How to determine and communicate what you need, want and desire in any relationship.
How to prevent and manage conflict
View Curriculum
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Join the 400+ students and learn how to improve your relationships TODAY!

Course Updated May 2016.

Have you ever needed to have a difficult conversation, but didn't know where to start?

  1. Learn practical ways to have less stress and more satisfying relationships.
  2. Learn how to understand others better.
  3. Learn how to prevent arguments without sacrificing your soul.

Who Will Benefit form this Course?

Anyone who wants to improve the quality of their relationships.

  • Spouse
  • Parent
  • Sibling
  • Friend
  • Employee
  • Employer

Who Should NOT Enroll in this Course?

Anyone who wants to force or manipulate others.

Lectures and conversational guides to be added soon!

  1. How to deal with a manipulative family member.
  2. How to successfully resolve relationship and family arguments.
  3. How to end a relationship.

Bonus Material

This course includes a downloadable Conversation Worksheet, to help you prepare for a difficult conversation.

Course Format

90 minute lecture presentation

Test your knowledge by completing the course quiz

No Risk 30 Day Money Back Guarantee

Who is the target audience?
  • men
  • women
  • dating
  • married
  • friend
  • parent
  • sibling
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Curriculum For This Course
Expand All 32 Lectures Collapse All 32 Lectures 01:24:26
Introduction & Course Overview
1 Lecture 02:26
The Fine Art of How We Communicate
3 Lectures 07:37

Communication Cycle

Communication Style
The Fine Art of What We Communicate
8 Lectures 22:40
Communication Lens Overview

Verbal Communication

Non-Verbal Communication

Age and Communication

Gender Communication

Culture and Communication

History and Communication
The Fine Art of Listening
4 Lectures 10:04
Listening Skills Overview

Selective Listening

Reflective Listening
How Communication Turns into Conflict
5 Lectures 11:03
Communication & Conflict

Assumptions, Perceptions and Conflict

Judgements, Trust and Conflict

Finding the Good
The Fine Art of Negotiation
6 Lectures 16:39
Figuring Out What You Want

Identifying the Non-Negotiable

Why are the Non-Negotables Important?

What is Your Vision of the Future?
The Fine Art of Having a Difficult Conversation
3 Lectures 08:32
Phase 1: Write it Out!

Phase 2: Have the Discussion

Phase 3: The Fine Art of Negotation
The Fine Art of the Agreement
1 Lecture 04:04
The Fine Art of the Agreement
Course Quiz, Review & Resources
1 Lecture 01:21

Take the quiz and test your knowledge gained from the course.

Good luck!


Course Quiz
15 questions

Course Review and Evaluation
About the Instructor
3.5 Average rating
2 Reviews
424 Students
1 Course
Mediator & Conflict Coach

As a professional mediator, I have worked with couples, non-profit organizations, religious organizations and not to mention divorce couples seeking resolution.

Professional Certification

Divorce Mediator – 7th Circuit Court of Illinois – Family Division


Advanced Graduate Certificate in Conflict Analysis and Resolution – Nova Southeastern University.

Graduate Certificate in Crisis Management

Masters in Public Administration – University of Illinois at Springfield.

Graduate Certificate in Non-Profit Management

Graduate Certificate in Labor Relations

Masters in Legal Studies – University of Illinois at Springfield

Graduate Certificate in Legal Research

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