How to Have a Difficult Conversation

The Fine Art of Communication
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  • Lectures 32
  • Length 1.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 1/2014 English

Course Description

Join the 400+ students and learn how to improve your relationships TODAY!

Course Updated May 2016.

Have you ever needed to have a difficult conversation, but didn't know where to start?

  1. Learn practical ways to have less stress and more satisfying relationships.
  2. Learn how to understand others better.
  3. Learn how to prevent arguments without sacrificing your soul.

Who Will Benefit form this Course?

Anyone who wants to improve the quality of their relationships.

  • Spouse
  • Parent
  • Sibling
  • Friend
  • Employee
  • Employer

Who Should NOT Enroll in this Course?

Anyone who wants to force or manipulate others.

Lectures and conversational guides to be added soon!

  1. How to deal with a manipulative family member.
  2. How to successfully resolve relationship and family arguments.
  3. How to end a relationship.

Bonus Material

This course includes a downloadable Conversation Worksheet, to help you prepare for a difficult conversation.

Course Format

90 minute lecture presentation

Test your knowledge by completing the course quiz

No Risk 30 Day Money Back Guarantee

What are the requirements?

  • Adobe PDF Reader

What am I going to get from this course?

  • Learn the common causes of miscommunication.
  • Understand how differences can lead to poor communication.
  • Learn most common types of listening skills.
  • How to determine and communicate what you need, want and desire in any relationship.
  • How to prevent and manage conflict

What is the target audience?

  • men
  • women
  • dating
  • married
  • friend
  • parent
  • sibling

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction & Course Overview
Introduction & Course Overview
Preview
02:26
Section 2: The Fine Art of How We Communicate
Basic Communication Skills
Preview
02:19
Communication Cycle
01:28
Communication Style
03:50
Section 3: The Fine Art of What We Communicate
Communication Lens Overview
02:12
Emotions and Communication
Preview
03:31
Verbal Communication
02:28
Non-Verbal Communication
02:46
Age and Communication
02:23
Gender Communication
02:31
Culture and Communication
02:56
History and Communication
03:53
Section 4: The Fine Art of Listening
Listening Skills Overview
00:47
Reactive Listening
Preview
02:31
Selective Listening
02:20
Reflective Listening
04:26
Section 5: How Communication Turns into Conflict
Communication & Conflict
01:53
Understanding Expectations
Preview
02:29
Assumptions, Perceptions and Conflict
02:18
Judgements, Trust and Conflict
02:40
Finding the Good
01:43
Section 6: The Fine Art of Negotiation
Figuring Out What You Want
03:00
Identifying Current Assumptions and Judgements
Preview
02:54
Identifying the Non-Negotiable
03:15
Why are the Non-Negotables Important?
02:14
What are You Willing to Give?
Preview
02:24
What is Your Vision of the Future?
02:52
Section 7: The Fine Art of Having a Difficult Conversation
Phase 1: Write it Out!
05:17
Phase 2: Have the Discussion
01:42
Phase 3: The Fine Art of Negotation
01:33
Section 8: The Fine Art of the Agreement
The Fine Art of the Agreement
04:04
Section 9: Course Quiz, Review & Resources
15 questions

Take the quiz and test your knowledge gained from the course.

Good luck!

Shawna

Course Review and Evaluation
01:21

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Instructor Biography

Shawna Leady, Mediator & Conflict Coach

As a professional mediator, I have worked with couples, non-profit organizations, religious organizations and not to mention divorce couples seeking resolution.

Professional Certification

Divorce Mediator – 7th Circuit Court of Illinois – Family Division

Education

Advanced Graduate Certificate in Conflict Analysis and Resolution – Nova Southeastern University.

Graduate Certificate in Crisis Management

Masters in Public Administration – University of Illinois at Springfield.

Graduate Certificate in Non-Profit Management

Graduate Certificate in Labor Relations

Masters in Legal Studies – University of Illinois at Springfield

Graduate Certificate in Legal Research

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