How to Have a Difficult Conversation
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Course Updated May 2016.
Have you ever needed to have a difficult conversation, but didn't know where to start?
Who Will Benefit form this Course?
Anyone who wants to improve the quality of their relationships.
Who Should NOT Enroll in this Course?
Anyone who wants to force or manipulate others.
Lectures and conversational guides to be added soon!
This course includes a downloadable Conversation Worksheet, to help you prepare for a difficult conversation.
90 minute lecture presentation
Test your knowledge by completing the course quiz
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|Section 1: Introduction & Course Overview|
Introduction & Course OverviewPreview
|Section 2: The Fine Art of How We Communicate|
Basic Communication SkillsPreview
|Section 3: The Fine Art of What We Communicate|
Communication Lens Overview
Emotions and CommunicationPreview
Age and Communication
Culture and Communication
History and Communication
|Section 4: The Fine Art of Listening|
Listening Skills Overview
|Section 5: How Communication Turns into Conflict|
Communication & Conflict
Assumptions, Perceptions and Conflict
Judgements, Trust and Conflict
Finding the Good
|Section 6: The Fine Art of Negotiation|
Figuring Out What You Want
Identifying Current Assumptions and JudgementsPreview
Identifying the Non-Negotiable
Why are the Non-Negotables Important?
What are You Willing to Give?Preview
What is Your Vision of the Future?
|Section 7: The Fine Art of Having a Difficult Conversation|
Phase 1: Write it Out!
Phase 2: Have the Discussion
Phase 3: The Fine Art of Negotation
|Section 8: The Fine Art of the Agreement|
The Fine Art of the Agreement
|Section 9: Course Quiz, Review & Resources|
|Quiz 1||15 questions|
Take the quiz and test your knowledge gained from the course.
Course Review and Evaluation
As a professional mediator, I have worked with couples, non-profit organizations, religious organizations and not to mention divorce couples seeking resolution.
Divorce Mediator – 7th Circuit Court of Illinois – Family Division
Advanced Graduate Certificate in Conflict Analysis and Resolution – Nova Southeastern University.
Graduate Certificate in Crisis Management
Masters in Public Administration – University of Illinois at Springfield.
Graduate Certificate in Non-Profit Management
Graduate Certificate in Labor Relations
Masters in Legal Studies – University of Illinois at Springfield
Graduate Certificate in Legal Research