The Essentials of Feedback & Performance Management (2017)
4.4 (20 ratings)
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The Essentials of Feedback & Performance Management (2017)

Learn about collaboration, communication skills, leading effective meetings, managing difficult conversations, and more!
4.4 (20 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
197 students enrolled
Created by Davis Jones, MBA
Last updated 8/2017
Current price: $10 Original price: $95 Discount: 89% off
5 hours left at this price!
30-Day Money-Back Guarantee
  • 2.5 hours on-demand video
  • 2 Articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • How to build trust within teams, within organizations, or as a new manager.
  • Verbal, group, and digital communication skills associated with performance management and giving and soliciting feedback.
  • Specific modalities for soliciting and giving feedback (e.g. group feedback, digital feedback, one-on-ones, coaching, and more).
  • The fundamentals of people operations, people analytics, and the movement towards continuous feedback and continuous performance improvement practices.
View Curriculum
  • No prerequisites needed!

Thanks for being here and for choosing to learn with Eazl, Winner of Udemy's Innovation Award and 3x Bestselling Content Team!

Learn How to Give Constructive Feedback, Build Effective Teams, and Continuously Improve

Develop communication skills, learn specific feedback methods, and see examples of leading group meetings, giving performance reviews, giving real-time constructive feedback, creating a collaborative team culture, and implementing systems that lead to continuous performance improvements.

Learn to Be a Better Leader with Great Feedback Skills

  • How to build trust and between people in a professional setting
  • Communication skills for giving effective feedback
  • Specific feedback methods and examples of them in action
  • Building towards continuous feedback culture (e.g. people operations and analytics)

Master One of the Most Important Skills for Great Managers and Founders

Your ability to give, receive, and use feedback is one of the most critical skills in business and in life--and that’s borne out by research. According to research published in the Harvard Business Review in 2016, internal trust is the #1 predictor of team effectiveness. This course on feedback and team communication is relevant to all professionals--for senior managers, shift leaders, new team members, startup teams, and freelancers.

Communication Can Only Create Positive Change If It’s Done Well

Ideal for a professionals in all industries, organizational structures and sizes, and geographies, in this course you’ll learn how to build trust, how to work with a variety of personalities, how the world’s leading companies attract and retain top talent, when and how to use information that you’re receiving in the form of feedback, and a lot more.

This interactive training series starts with a section on building trust within teams, offering specific, actionable strategies that you can start using right away. This section includes a variety of tools--from formal psychology analyses to fun, collaborative games taught at comedy schools to foster on-stage communication. You’ll learn what these tools are, how to use them, why to use them, and specific step-by-step methods for building team trust.

In section two, you’ll learn communication skills that will help you, your team, and/or your partners and clients exchange feedback to improve outcomes. You’ll learn what good feedback looks and sounds like, what growth-oriented communications are, how to solicit feedback, and how to steer conversations so that you can be a stronger leader or manager. These communication skills are 100% necessary if productive feedback is going to be possible.

In section three you’ll learn specific forms of feedback e.g. how to use group feedback sessions effectively, how to use digital mediums (e.g. messaging apps or email) for feedback, how to be a good coach or mentor, how to lead performance reviews and performance improvement talks, and more. You’ll get specific step-by-step methods for implementing these strategies so that you’re supported with an easy-to-follow structure as you build your skills in this area.

Then, in section four, you’ll see the feedback methods you’ve learned put into action with examples and role-playing exercises performed on screen. This will enable you to see what you’ve learned in action so that you have a learning reference available to you any time you need it.

In the final section, you’ll learn the foundational principles of people operations and people analytics. You’ll start to build your knowledge of continuous feedback methodologies which have proven to be the most effective and rapid prescription for improving performance in a fast-changing world. These methodologies are being used at top firms like Google, Proctor and Gamble, and others.

Those who complete the course will receive a verifiable certificate and everyone who participates will have access to a suite of support resources from the team at Eazl.

Who is the target audience?
  • Team leaders and managers
  • Professionals looking to develop soft skills
  • Startup teams
  • Freelancers looking for help managing clients effectively
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Curriculum For This Course
41 Lectures
Welcome to the Course
3 Lectures 05:26

Meet Andy and Davis, Your Instructors

Access to the Course Study Guide and Other Participant Resources
How to Build Trust Between Teammates
7 Lectures 22:04
Trust is the #1 Predictor of Team Effectiveness

Trust-building Method 1: Gaining Leverage through Vulnerability

Trust-building Method 2: Google’s Listen to Act Method

Trust-building Method 3: How to Use Coffee Diplomacy

Trust-building Method 4: Using the “Yes and…” Game

Trust-building Method 5: Learn to Use the MBTI Personality Test

Section Wrap and Video Quiz
Communication Skills for Giving and Receiving Feedback
6 Lectures 18:57
It’s Your Job to Be Human

The Two Ingredients of Effective Feedback

The Growth Mindset and Growth-oriented Communications

How to Solicit Feedback from Teammates

Three Skills for Steering Conversations

Section Wrap and Video Quiz
From Coaching to Performance Reviews: The Forms of Feedback
6 Lectures 25:01
Four Methods for Exchanging Feedback

Method 1: Standups and Group Feedback Sessions

Method 2: Giving Feedback through Digital Mediums

Method 3: How to Be an Effective Coach or Mentor

Method 4: One on Ones (e.g. Reviews and Performance Improvement Talks)

Section Wrap and Video Quiz
Examples of Feedback Methods in Action
11 Lectures 34:55
An Introduction to the Feedback Roleplay Library

An Example of Using the Myers-Briggs (MBTI) Personality Test

An Example of Training Teammates to Ask for Feedback

An Example of a Brief Mentorship Session

An Example of Starting an Effective Group Feedback Session

An Example of Steering a Difficult Conversation

Two Examples of Self-Criticism to Kickstart Feedback

An Example of Giving Effective Digital Feedback

An Example of Using the Growth Mindset to Structure Feedback

An Example of an Effective Performance Improvement Conversation

Section Wrap and Links to Additional Feedback Scenario Resources
Building Towards Continuous Feedback Systems
6 Lectures 22:40
An Introduction to People Operations and People Analytics

The Buildings Blocks of People Operations (or “People Ops”)

How to Capture Performance Data

Why Measuring Process vs. Outcome is Strategically Important

Why You Should Drive towards a Continuous Feedback Culture

Automation Strategies for Continuous Feedback Capture
Bonus Interview with CTO Shane Stanford (Groupon,
1 Lecture 23:33
Discount Codes + Information about VIP Support
1 Lecture 00:56
Access to Discount Codes and Eazl's VIP Support Team
About the Instructor
Davis Jones, MBA
4.4 Average rating
4,165 Reviews
47,909 Students
18 Courses
Co-founder of Eazl, Winner of Udemy's Innovation Award

Davis Jones is the co-founder of Eazl, the venture-backed professional development community headquartered in San Francisco. Prior to launching the Eazl community, Mr. Jones placed talent at firms in Silicon Valley, the city of San Francisco, and the North Bay as a headhunter for Robert Half, the international talent consulting firm with ~$5.4 billion in annual revenues. While working in talent acquisition, his clients included Western Digital, Lending Club, Hitachi, and the Kendall-Jackson family of companies and small and medium-sized organizations like hedge funds, non-profits, and biotechnology companies. Before joining Robert Half, Mr. Jones was a team lead and content marketer for the CCA Group, a financial technology consultancy specializing in institutional crowdfund investing.

In 2014, Mr. Jones was named one of the North Bay Business Journal's People of the Year for his international economic empowerment work and today, Eazl is a community of more than 80,000 ambitious professionals around the world. Eazl's production team is honored to have won multiple production and innovation awards for excellence in producing video-based learning experiences, including Udemy's Innovation Award two years in a row and Skillshare's Top 5% honor.

Mr. Jones earned an MBA with a focus in global finance from EDHEC Business School in France, ranked one of the top 50 MBA programs in the world by The Economist, and a bachelor's degree in international economics with a focus on international development (with highest honors) from Sonoma State University in California.