The Essentials of Feedback & Performance Management (2017)
4.1 (30 ratings)
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The Essentials of Feedback & Performance Management (2017)

Learn about collaboration, communication skills, leading effective meetings, managing difficult conversations, and more!
Best Seller
4.1 (30 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
251 students enrolled
Created by Davis Jones, MBA
Last updated 8/2017
English
English [Auto-generated]
Current price: $10 Original price: $95 Discount: 89% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 2.5 hours on-demand video
  • 2 Articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • How to build trust within teams, within organizations, or as a new manager.
  • Verbal, group, and digital communication skills associated with performance management and giving and soliciting feedback.
  • Specific modalities for soliciting and giving feedback (e.g. group feedback, digital feedback, one-on-ones, coaching, and more).
  • The fundamentals of people operations, people analytics, and the movement towards continuous feedback and continuous performance improvement practices.
View Curriculum
Requirements
  • No prerequisites needed!
Description

Thank you for being here and choosing to learn with Eazl, Winner of Udemy's Innovation Award and 3x Bestselling Content Team!

Description

Give Constructive Feedback, Build High Performance Teams, and Continuously Improve

Develop superior communication skills and highly effective feedback strategies, including productive methods for leading group meetings, giving constructive feedback, creating a collaborative team culture, and promoting continuous improvements in performance. 

Great Feedback Skills Make You a Much Better Leader

One of the most critical skills in business – and in life – is the ability to give, receive, and use feedback effectively – and that’s borne out by research. According to a 2016 study published in the Harvard Business Review, internal trust is the #1 predictor of team effectiveness.

This course is designed for all result-oriented professionals, including senior managers, shift leaders, new team members, start-up teams, and freelancers. Now you can achieve next-level expertise in feedback, communication, and team building? With this course, you can:  

  • Discover how the world’s leading companies attract and keep talent
  • Unlock the secrets of working with a wide variety of personalities
  • Dramatically increase your communication skills across all scenarios
  • Build a deeper level of trust and connection with your co-workers
  • Learn exactly how and when to give feedback for maximum impact             
  • Create a “continuous feedback culture” inside your organization
  • Multiply your results with “people operations” and “people analytics”

Effective Communication is the Key to Positive Performance

For lasting success, it’s important not only to communicate, but to communicate exceptionally well. Respected leaders don’t just give feedback, they give the right feedback, in the right way, at the right time. Company founders serve their teams best by focusing on performance management, always seeking new ways to uplift and inspire the people around them.  

That’s what this remarkable course is all about. The methods outlined here have proven highly effective across all industries, across organizations of all structures and sizes, and across all geographies. Apply the methods to your own unique situation, and build your own skill set step-by-step with an interactive learning series that is divided into five distinct sections.

In section one of the course, you’ll get specific, actionable strategies for building trust inside teams – strategies that you can start using right away. This section includes a variety of helpful tools, from formal psychological analyses to fun, collaborative games taught at comedy schools to foster on-stage communication. Bottom line is, trust is the biggest key to team performance.  

In section two of the course, you’ll learn the communication skills that are 100% necessary if productive feedback is going to be possible. You’ll find out what good feedback looks and sounds like, how to solicit feedback, what growth-oriented communication is, and how to steer conversation that allow you to be a stronger and more attuned leader and manager.

In section three of this course, you learn about specific forms of feedback. You’ll discover how to use group feedback effectively…how to use digital mediums (e.g. messaging apps or email) for feedback…how to lead performance reviews and performance improvement talks…and much more. You’ll be supported by an easy-to-follow structure as you build these skills. 

In section four of this course, you’ll see the feedback methods you’ve learned put into action with examples and role-playing exercises, performed on screen. This handy learning reference will be available any time you need it!

In the fifth section of the course, you’ll learn the most rapid and effective prescription for improving performance in a constantly-changing world. It’s called “continuous feedback” and companies like Google and Proctor & Gamble are using it with outstanding success. You’ll learn the foundational principles of “people operations”, “people analytics”, and much, much more.

Once you complete the course, you’ll receive a verifiable certificate and gain access to a suite of support resources from the team at Eazl.

Who is the target audience?

  • Team leaders and managers aspiring to greater team success
  • Professionals looking to develop more finely-tuned “soft skills
  • Startup teams wanting to build clarity and momentum
  • Freelancers seeking for help managing clients effectively
  • Team members working for higher responsibility and pay

Since giving you the most possible value is so important to us, Eazl is offering this course with our 30-day guarantee. If you’re not totally wowed by the content, feel free to ask for a refund. We will give you one immediately, no questions asked. Sound good?  

Those who complete the course will receive a verifiable certificate and everyone who participates will have access to a suite of support resources from the team at Eazl.

Who is the target audience?
  • Team leaders and managers aspiring to greater team success
  • Professionals looking to develop more finely-tuned “soft skills
  • Startup teams wanting to build clarity and momentum
  • Freelancers seeking for help managing clients effectively
  • Team members working for higher responsibility and pay
Compare to Other Communication Skills Courses
Curriculum For This Course
41 Lectures
02:33:23
+
Welcome to the Course
3 Lectures 05:26

Meet Andy and Davis, Your Instructors
03:55

Access to the Course Study Guide and Other Participant Resources
00:37
+
How to Build Trust Between Teammates
7 Lectures 22:04
Trust is the #1 Predictor of Team Effectiveness
03:43

Trust-building Method 1: Gaining Leverage through Vulnerability
03:27

Trust-building Method 2: Google’s Listen to Act Method
03:02

Trust-building Method 3: How to Use Coffee Diplomacy
03:07

Trust-building Method 4: Using the “Yes and…” Game
03:14

Trust-building Method 5: Learn to Use the MBTI Personality Test
04:30

Section Wrap and Video Quiz
01:01
+
Communication Skills for Giving and Receiving Feedback
6 Lectures 18:57
It’s Your Job to Be Human
03:16

The Two Ingredients of Effective Feedback
02:51

The Growth Mindset and Growth-oriented Communications
02:41

How to Solicit Feedback from Teammates
04:08

Three Skills for Steering Conversations
04:43

Section Wrap and Video Quiz
01:18
+
From Coaching to Performance Reviews: The Forms of Feedback
6 Lectures 25:01
Four Methods for Exchanging Feedback
01:27

Method 1: Standups and Group Feedback Sessions
07:38

Method 2: Giving Feedback through Digital Mediums
03:34

Method 3: How to Be an Effective Coach or Mentor
06:18

Method 4: One on Ones (e.g. Reviews and Performance Improvement Talks)
05:10

Section Wrap and Video Quiz
00:54
+
Examples of Feedback Methods in Action
11 Lectures 34:55
An Introduction to the Feedback Roleplay Library
01:00

An Example of Using the Myers-Briggs (MBTI) Personality Test
04:27

An Example of Training Teammates to Ask for Feedback
03:07

An Example of a Brief Mentorship Session
04:04

An Example of Starting an Effective Group Feedback Session
05:35

An Example of Steering a Difficult Conversation
03:46

Two Examples of Self-Criticism to Kickstart Feedback
02:11

An Example of Giving Effective Digital Feedback
02:57

An Example of Using the Growth Mindset to Structure Feedback
02:38

An Example of an Effective Performance Improvement Conversation
04:29

Section Wrap and Links to Additional Feedback Scenario Resources
00:41
+
Building Towards Continuous Feedback Systems
6 Lectures 22:40
An Introduction to People Operations and People Analytics
01:42

The Buildings Blocks of People Operations (or “People Ops”)
04:34

How to Capture Performance Data
03:11

Why Measuring Process vs. Outcome is Strategically Important
04:08

Why You Should Drive towards a Continuous Feedback Culture
03:26

Automation Strategies for Continuous Feedback Capture
05:39
+
Bonus Interview with CTO Shane Stanford (Groupon, Apartments.com)
1 Lecture 23:33
+
Discount Codes + Information about VIP Support
1 Lecture 00:56
Access to Discount Codes and Eazl's VIP Support Team
00:56
About the Instructor
Davis Jones, MBA
4.4 Average rating
4,503 Reviews
50,888 Students
18 Courses
Co-founder of Eazl, Winner of Udemy's Innovation Award

Davis Jones is the co-founder of Eazl, the venture-backed professional development community headquartered in San Francisco. Prior to launching the Eazl community, Mr. Jones placed talent at firms in Silicon Valley, the city of San Francisco, and the North Bay as a headhunter for Robert Half, the international talent consulting firm with ~$5.4 billion in annual revenues. While working in talent acquisition, his clients included Western Digital, Lending Club, Hitachi, and the Kendall-Jackson family of companies and small and medium-sized organizations like hedge funds, non-profits, and biotechnology companies. Before joining Robert Half, Mr. Jones was a team lead and content marketer for the CCA Group, a financial technology consultancy specializing in institutional crowdfund investing.

In 2014, Mr. Jones was named one of the North Bay Business Journal's People of the Year for his international economic empowerment work and today, Eazl is a community of more than 80,000 ambitious professionals around the world. Eazl's production team is honored to have won multiple production and innovation awards for excellence in producing video-based learning experiences, including Udemy's Innovation Award two years in a row and Skillshare's Top 5% honor.

Mr. Jones earned an MBA with a focus in global finance from EDHEC Business School in France, ranked one of the top 50 MBA programs in the world by The Economist, and a bachelor's degree in international economics with a focus on international development (with highest honors) from Sonoma State University in California.