The Complete ITIL Foundations Certification Course

Learn everything you need to pass the ITIL Foundations Certification Exam
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  • Lectures 102
  • Length 8 hours
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 3/2016 English

Course Description

ITIL 2011 Foundation video course from Interface. The IT Infrastructure Library (ITIL®) has become the standard framework in the IT Service Industry. This video course is comprised of eight modules including ITIL® Objectives that become the core components of the Service Lifecycle. This course also covers the relevance of IT Service Management of your organization and the progression of Lifecycle phases, capabilities and resources through real-word examples that instructor Mark Thomas has implemented and managed throughout his career.

What are the requirements?

  • There are no required prerequisites before attending this course.​

What am I going to get from this course?

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

What is the target audience?

  • This course is for anyone who requires a basic understanding of the ITIL® framework or those who need understanding of how ITIL can be used to enhance the quality of IT Service Management within an organization and IT professionals or others working within an organization that has adopted and adapted ITIL® who need to be informed about, or contribute to an on-going service improvement program.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction
Introduction, objective, and schedule
Preview
02:54
Certification exam
Preview
02:03
Qualification scheme
Preview
03:54
Section 2: Service Life Cycle
What is ITIL?
Preview
05:38
Components and phases of a service life cycle
05:59
Main concepts of the service life cycle
04:55
Summary: Service life cycle
01:55
Section 3: Service Management as a Practice
IT today, IT opportunity
05:07
What is a service?
04:54
What is service management?
03:18
What comprises value?
03:21
The 4 Ps of service design
02:24
Key IT service management roles
04:00
Governance
02:27
Other quality frameworks: ISO/IEC 20000 and the Plan-Do-Check-Act (PCDA) model
14:05
Summary: Service management as a practice
03:33
Section 4: Key Principles, Models, and Concepts
Processes
07:14
Processes, tools, and automation
05:22
Functions
03:45
Specific roles
08:21
The Responsible, Accountable, Contribution, Informed (RACI) model
02:34
Risk management
04:16
Business case
02:22
Communication
03:21
Service portfolio, pipeline, and catalog
03:51
Prioritization
03:47
Summary: Key principles, models, and concepts
03:10
Section 5: Life-Cycle Phases
Service Strategy: Goal, scope, processes, and key concepts
06:40
Service Strategy: Value creation
04:59
Value to the business of Service Strategy
02:55
Service Design: Goal, scope, processes, and key concepts
05:46
Five aspects of Service Design
03:37
Service Design package
02:26
Value to the business of Service Design
02:33
Service Transition: Goal, scope, processes, and key concepts
06:41
Service Knowledge Management System
05:08
Value to the business of Service Transition
04:11
Service Operation: Purpose, scope, processes, and key concepts
05:26
Value to the business of Service Operation
03:20
Continual Service Improvement: Goal, process, and key concepts
05:51
Service measurement systems and metrics
08:24
The Continual Service Improvement register
02:53
The Continual Service Improvement model
03:14
The Plan-Do-Check-Act (PCDA) model
01:55
Value to the business of Continual Service Improvement
01:44
Integration of the five core phases
01:46
Summary: Life-cycle phases
04:53
Section 6: Life-Cycle Processes: Part One
Service Strategy: Phase and processes overview
01:37
Service portfolio management
06:07
Financial management for IT services
04:00
Business relationship management
05:16
Service Design: Phase and processes overview
02:15
Service Design coordination
05:19
Service Catalog key concepts
04:34
More Service Catalog key concepts
04:20
Service Level Management: Overview and key concepts
10:11
Key activities of Service Level Management
04:02
Interfaces with Service Level Management
03:21
Availability management
09:04
Capacity management
08:53
IT Service Continuity Management
11:28
Security management
07:19
Supplier management
05:10
Section 7: Life-Cycle Processes: Part Two
Service Transition: Phase and process overview
02:14
Transition Planning and Support
03:41
Service Asset and Configuration Management
06:42
Configuration Management System
06:28
Definitive Media Library
03:10
Change management
13:03
Change models
03:24
Change Advisory Board and Emergency Change Advisory Board
04:40
Activities of change management
04:56
The seven Rs of change management
02:33
Change management interfaces
06:29
Release and Deployment Management
08:52
The four phases of Release and Deployment Management
04:14
Knowledge management
02:16
Data, Information, Knowledge, Wisdom structure
01:08
Service Knowledge Management System
03:29
Service Operation: Phase and process overview
01:47
Event management
08:09
Incident management
06:37
Key concepts of incident management
03:27
Incident models
01:55
Activities of incident management
06:21
Incident-management interfaces
04:13
Problem management
04:58
Key concepts of problem management
03:33
Problem-management activities
07:12
Problem-management interfaces
03:30
Request fulfillment
04:55
Access management
03:26
Continual Service Improvement: Phase and process overview
01:01

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Instructor Biography

At Interface, we are committed to providing the highest quality technical training to IT professionals. We are a Microsoft Gold Learning Partner, Cisco Learning Partner, PMI Registered Training Provider, Red Hat Certified Training Provider, ITIL Training Organization, CompTIA Authorized Training Provider. We teach Windows Server, Windows Client, Microsoft System Center, PowerShell, SharePoint, Exchange Server, SQL Server, CISCO, Web & App Development, ITIL, PMP, COBIT, Citrix, CompTIA, VMWare, Red Hat Linux and more.

With over 20 years of professional experience, Mark Thomas’ background spans leadership roles from Datacenter CIO to Management and IT Consulting. Mark has led large teams in outsourced IT arrangements, conducted PMO, Service Management and governance activities for major project teams, managed enterprise applications implementations, and implemented governance processes across multiple industries. Mark has a wide array of industry experience with ‘Big Five’ consulting in the health care, manufacturing and distribution, services, high technology, and government verticals.

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