The Complete Guide To Mastering All Difficult Conversations.
4.2 (11 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
79 students enrolled

The Complete Guide To Mastering All Difficult Conversations.

Powerful Techniques, Ideas, Principles And Strategies For Mastering Difficult Conversations at work, home or play.
4.2 (11 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
79 students enrolled
Created by Errol A Williams
Last updated 1/2017
English [Auto-generated]
Current price: $11.99 Original price: $29.99 Discount: 60% off
1 day left at this price!
30-Day Money-Back Guarantee
This course includes
  • 3.5 hours on-demand video
  • 79 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Listen actively and more effectively using 6 simple TIPS
  • Improve and empower your mindset

  • Feel more assertive, confident, calm and bold when dealing with difficult conversations

  • Know how to prepare for and successfully have difficult conversations at work, home or play
  • Ability to manage acute stress more effectively
  • Negotiate with integrity and confidence
  • Teach your new skills and knowledge to others with confidence
  • A computer, laptop or smart phone
  • An open mind and willingness to take immediate action

30 day money back guarantee. Life time access to all the content in this course.
Free bi-weekly video conferences. Ongoing course content development. Community
forum. My commitment and passion is for your success.
I am always here for you!

I'm going to help you increase your influence and ability to 'Master all Difficult Conversations' at work, home and play. This is the only course that you need in order to master all difficult conversations.

My 32 years of teaching these TIPS to thousands of students will enable you to improve your Attitude, Skills and Knowledge, (ASK). Here are some of the Benefits, Advantages and Results (BAR) for taking this course:

  • Learn how to remain calm under extreme pressure
  • 6 amazing TIPS to listening actively in every difficult conversation
  • Preparing for success with your boss, peers, staff, colleagues and friends
  • Negotiate effectively with confidence, power and integrity
  • Vastly improve your Attitude, Skills, Knowledge (ASK) and mindset
  • Learn how to benefit from difficult conversations
  • Easy memory aids that increases your learning and retention
  • FREE access to my bi-weekly video conferences to ask any question
  • 30 day money back guarantee and lifetime access to all the information in this course
  • This course is constantly updated with new TIPS, content and lectures. You pay once for a never ending supply of developer training.
  • I am allergic to time wasting and boring lectures. I will always go directly to what you need to learn without cutting any corners.
  • Once you register to attend any of my courses you also register to learn with me for life.
  • Download every video, PowerPoint slides, PDF documents and MP3 files.

The largest room in the world is the room for improvement. Personal growth is my passion. Let us journey and improve together.

In addition you will receive:

  1. Ongoing support from me through the Udemy platform, including the discussion forum and private messages.
  2. A response to your questions within 18 hours. I am totally committed to your success.

Even if you never take this course, I sincerely appreciate the fact that you visited this course.

Who this course is for:
  • This course is for anyone who is looking for proven techniques, ideas, principles and strategies for Mastering Difficult Conversations.
Course content
Expand all 26 lectures 03:30:16
+ Preparing For Success
3 lectures 27:28

In this lecture you will learn about the instructor, Errol A Williams, the clients that he has serve for over 32 years and the many courses that he has designed and taught.

Preview 07:02

A brief introduction of this course and the many benefits that students will receive to vastly improve their lives at home, work and play.

Preview 10:27

An overview of what managers shared over a period of ten years about the greatest difficult conversations that they ever faced. Learn the two main reasons that managers gave for why they were difficult and the top 10 tips for overcoming them.

Preview 09:59
+ Listen Actively With Confidence, Power And Integrity
8 lectures 35:48

Listening actively is one of the most powerful skills that you need in order to manage relationships and master difficult conversations.

Introduction To Listening Actively

One of the highest forms of respect that you can give to another person is to listen to them. When you master the ability to look interested you are demonstrating that you are listening.

Look Interested

If you wish to get to the root of all problems you must master the ability to ask open and closed questions. The quality of your learning is determined by the quality of the questions that you ask.

Inquire With Questions

When you deal with difficult conversations do not allow yourself to be manipulated or side tracked. Stay focused at all times.

Stay On Target

You cannot guarantee 100% accuracy between the sender and receiver if you fail to test your understanding. Failing to give or ask for feedback may result in great misunderstanding.

Test Your Understanding

We hear with our ears but we listen with our mind. At first active listening is hard work but after consistent practice it becomes easy. When you listen are you hearing what the tone of voice and body language said?

Evaluate The Whole Message

Neutralising or controlling our feelings is probably the hardest thing on plant earth to master. How effective are you at controlling your feelings, especially when you are under extreme pressure?

Neutralise Or Control Your Feelings

At the end of this lecture, you will:

  1. Understand the 7 deadly barriers to listening actively
  2. Know how to easily overcome them
  3. Have greater control, boost your confidence and maintain order
Barriers To Listening Actively
+ Use The 10/80/10 Structure For Greater Control And Maintaining Order
1 lecture 08:57

At the end of this lecture, you will:

  1. Know how to take control, boost your confidence and maintain order
  2. Handle difficult conversations ordely and professionally
  3. Set the scene for succesful conversations
  4. Know how to deal with the beginning, middle and the end of any difficult conversations
Use The 10/80/10 Structure
+ Manage Difficult Conversations Quickly
1 lecture 11:53

If you become angry, do not let your anger destroy the conversation or the other person, and do not stay angry all day.

At the end of this lecture, you will:

  1. Be motivated to deal with difficult conversations quickly
  2. Know about the 'FAT' system for dealing with all difficult conversations
  3. Understand the 4 important quadrants and know what to do
Manage Difficult Conversations Quickly
+ Keep Calm And Be Assertive
2 lectures 21:32

"If you cannot control your anger, you are as helpless as a city without walls, open to attack." King Solomon

At the end of this lecture, you will:

  1. Be more calm and assertive
  2. Understand the 7 powerful TIPS for keeping calm and assertive under extreme pressure
  3. Become more confident 
Keep Calm And Be Assertive

"Success is to be measured not so much by the position that one has reached in life as by the obstacles which he has overcome." Booker T. Washington

At the end of this lecture, you will:

  1. Understand the 4 life positions and be able to avoid the 3 negative life positions
  2. Also know how to help others
Be Calm And Assertive Knowing The 4 Life Positions
+ Negotiate Effectively
2 lectures 21:09

Negotiating is communicating.

At the end of this lecture, you will:

  1. Have a clearer understand about negotiating
What Is Negotiating?

Negotiating is as old as mankind.

At the end of this lecture, you will:

  1. Be equipped with all the necessary TIPS to negotiate effectively at home and work
  2. Have more confidence to manage difficult conversations
Negotiate Effectively
+ Approach Management Wisely
1 lecture 11:06

We all have to approach our bosses at some time to converse on matters that may appear very difficult.

At the end of this lecture, you will:

  1. Know how to approach your boss effectively
Approach Management Wisely
+ Manage Acute Stress Effectively
3 lectures 28:33

"The only person without stress is a dead person." Hans Selye

At the end of this lecture, you will:

  1. Learn about the 2 different kinds of stress and there impact
  2. Have a clearer understanding about what stress is
What Is Stress?

50% - 80% of patient visits to the doctor is stress related.

At the end of this lecture, you will:

  1. Learn about both kinds of stress and how to manage acute stress effectively
  2. Know what to do in order to take control over acute stress and your life 
Manage Acute Stress Effectively

Acute stress is one of the biggest destroyers of ineffective handling of difficult conversations.

At the end of this lecture, you will:

  1. Learn about the 4 A's in regards to acute stress
Summary For Managing Acute Stress Effectively
+ Master Feedback
1 lecture 06:55

Good feedback guarantees 100% understanding between both parties.

Master Feedback
+ Develop Your Attitude, Skills And Knowledge (ASK)
1 lecture 09:48

The more you develop your Attitude, Skills and Knowledge the more you are worth.

At the end of this lecture, you will:

  1. Never forget the 4 principles to greater success
  2. Learn about the 3 E's that champions use in order to develop their Attitude, Skills and Knowledge
Develop Your 'A.S.K'