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The Complete Administrative Professional's Bible

The Do's and Don't of the Admin Professionals Career, as well as, Basic Skills and Knowledge every Admin Pro Requires!
4.3 (8 ratings)
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34 students enrolled
Created by James Smith
Last updated 12/2015
English
$10 $100 90% off
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30-Day Money-Back Guarantee
Includes:
  • 2 hours on-demand video
  • 10 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
Communication Skills
Organizing and Managing Skills
Handling Workplace Conflict
How To Plan and Record Meetings
Maximize Relationship With Bosses
Interacting With Others
Putting Your Best Foot Forward as an Admin Professional
View Curriculum
Requirements
  • A computer
  • A Notepad
Description

Today's Organizations can't thrive without the hard work of quality managers to direct people, planning, and events. As Organizations can not thrive, neither can many managers without their right hand, their administrative support professionals, or Admin Pros.

Today's Admin Pros are also known as Admin Assistants, Admin Secretaries, Executive assistant, or even office managers. An Admin Pr handles an astonishing variety of tasks in today's organizations.

For example, they manage projects, create and maintain databases, schedule boss's time, conduct research, and draft business correspondence. They also order office supplies, work with contractors and vendors, answer and handle telephone calls, plan and coordinate small and large meetings and events, and create spreadsheets and reports. It is no wonder that so many managers consider their admin pros to be truly their partners.

Admin pros are highly capable of operating state-of-the-art hardware and software. They are almost always good communicators and can adapt to different personalities and work styles. Nowadays, am pros work side-by-side with their boss. They also often attend meetings in their boss's place and have the authority to speak on behalf of the boss.

In this course, you'll learn the skills needed to be a successful admin professional, including communication skills, organizing and managing skills, problem-solving skills, and basic office skills.

You'll also learn how to work effectively for your boss by anticipating your boss's needs, making your boss look good, and keeping your boss informed.

Finally, you'll learn some effective methods for communicating your boss's decisions to the people who will carry them out.

Plus so much more!

So if you're a Current Admin Professional or Someone looking for the Basics to Becoming an Administrative Support Professional, then don't wait another moment! Begin your new future today!

Who is the target audience?
  • Anyone interested in becoming Administrative Support Professionals
  • New Administrative Professionals
  • Anyone looking for Tips on becoming more valuable to your company
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Curriculum For This Course
Expand All 18 Lectures Collapse All 18 Lectures 02:11:30
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About This Course
3 Lectures 07:32

This lecture describes the course presentation and what you can expect throughout the course.

Preview 02:44

In this lecture we will go over exactly how you can best utilize this course!

Preview 02:50
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Representing Your Boss
3 Lectures 35:47

This Lecture covers the skills you need to be successful as an administrative professional!

Preview 09:28

Admin Pro Key Skills
2 questions

This Lecture Covers how to effectively work for your boss by anticipating your Boss's needs, Making them look good, and giving them the credit

Effectively Working For Your Boss
16:01

Effectively Working for Your Boss
2 questions

In this lecture we will be discussing how to properly communicate our boss's needs to our team members.

Communicating Your Boss's Decisions
10:18

Communicating Your Boss's Decision
2 questions
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Common Administrative Support Tasks
3 Lectures 26:35

This Lecture it covers the stages of the records management life cycle and details the different types of classification systems used for sorting records.

Working With Records
10:04

Working With Records
1 question

This lecture also discusses the key tasks involved in arranging business travel, including considerations for international travel.

How To Plan a Business Trip
08:40

How to Plan a Business Trip
2 questions

This Lecture describes the steps for planning and scheduling meetings, as well as the key techniques for recording meetings.

Plan and Record Meetings
07:51

Plan and Record Meetings
2 questions
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Maximizing Your Relationship with Your Boss
3 Lectures 19:19

In this lecture, youll learn about building and maintaining a partnership with your boss, the elements of true partnership, and how you can beneifit personally from it.

Partnership With Your Boss
05:51

Partnership With Your Boss
2 questions

Think about the bosses you've had in the past. Didn’t they each have unique personalities? Some people are easy to read, and behave consistently under changing circumstances. Others are more challenging to work with. It's hard to label the different styles, since people don't fit into clearly defined types. But when under stress, the quirks that go along with people's dominant management styles become more evident.

Different bosses have different management styles. And each style requires a different approach from administrative support professionals. A large part of understanding your boss is being able to accommodate and adjust your work style to cope with your boss's style.

Various Style of Management
06:26

Various Styles of Management
2 questions

Conflict is inevitable. It happens whenever people with different points of view work together to achieve common goals. Conflict can be a healthy thing in your relationship with your boss if it's handled correctly. The key to doing so lies in knowing when it's appropriate to confront your boss and in conducting yourself properly during a confrontation.

Conflict may happen naturally, but you should always try to pick your battles. This lecture shows you how.

Confrontation With Your Boss
07:02

Confrontation With Your Boss
2 questions
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Interacting With Others
3 Lectures 19:51

As an administrative support professional, you no doubt interact with many different types of people in your organization every day.

And you probably interact with regular contacts outside your organization as well. Depending on your job, you may deal with dozens of interactions in a typical workday.

you need to work as effectively as possible with the different people around you. While some interactions may be brief and superficial, others can be very important or even deeply personal.

Being Supportive
07:16

Being Supportive
1 question

Sometimes, as an administrative professional, you need to ask for help. At other times, you may be asked to help someone else. If you demonstrate you're willing to help when needed, you'll usually find that others will be ready and willing to assist you as well.

The types of assistance you may need will vary. You may need to ask a coworker to look after the phones when you have to be out of the office. Or you may have a colleague skilled at graphics and layout who can help you with a presentation.

Learning To Ask For Help
06:47

Learning to Ask for Help
1 question

It's inevitable that you will receive criticism during your career. And an administrative support professional may be likelier than most to face criticism due to the number and variety of people and situations encountered in the course of a day. Learning to handle criticism is an important skill for succeeding in the workplace, and three techniques can help you to deal constructively with criticism. To make it a positive experience, you should listen actively, assess whether to challenge the criticism, and ask for suggestions.

Handling Criticism
05:48

Handling Criticism
1 question
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Putting Your Best Foot Forward
3 Lectures 22:26

Do you ever wonder what your colleagues think of you? Maybe you think it’s not important, but it is. The impression your colleagues have of you could have a lasting effect on your success.

As you interact with those colleagues, they're making judgments about your professionalism and abilities. And if you aren't managing the image you project, they may get the wrong impression.

You can and should take an active part in helping others form an impression of you - this is known as impression management.

Projecting a Positive Image
10:30

Projecting a Positive Image
2 questions

Administrative professionals play a vital role in establishing a positive work environment, which is key to any organization's long-term success. But what if a negative environment pervades an organization? It can be difficult to be positive in this case, and you could find yourself contributing to the negative atmosphere.

Creating a Positive Work Environment
05:15

Creating a Positive Work Environment
1 question

For most administrative professionals, "office politics" is something other people practice. And they often view those who engage in it as manipulators who scheme, spread rumors, and kiss up, while hard-working colleagues are busy implementing strategies, opening up communication, and building relationships.

But the truth about office politics is that everybody participates. "Playing politics" is a natural outcome when people with different interests, experiences, and agendas work together.

Positive Office Politics
06:41

Positive Office Politics
1 question
About the Instructor
4.3 Average rating
8 Reviews
34 Students
1 Course
Skip Trial and Error, and jump straight to Success!

I graduated with honors from the University of Florida in 2009 with a BS in Human Biology as well as a BS in Computer Sciences. After finishing college, I found that finding and maintaining a job, was quite the challenge as I had almost every problem you could think of over the past 6 years. I couldn’t get a job because I wasn’t experienced enough early on and I could not get one later, because I was over qualified. I spent much of my time trying to improve my knowledge and collect professional certifications that could pad my resume in hopes of getting better jobs. I received almost every business certification you can imagine, Starting with my Green Belt in Six Sigma, I moved up collecting as high as my Black Belt and am currently in the process of finishing the prerequisites for my Master Black Belt. I also received my CBAP, my ScrumMaster, Prince 2, the list goes on. I thought by collecting as many certifications as possible I would set myself up success in the business field, however, that was not the case. What I was lacking was the very basic essentials that every corporate professional needs to be successful in the field, so through a lot of trial and error, I found my way, and that is what this first course is going to provide for you. The basic beginning.

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