The Authority Guide to Emotional Resilience in Business
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The Authority Guide to Emotional Resilience in Business

Strategies to manage stress and weather storms in the workplace.
New
0.0 (0 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
2,251 students enrolled
Created by Robin Hills
Last updated 8/2017
English
Current price: $10 Original price: $180 Discount: 94% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 1.5 hours on-demand video
  • 1 Article
  • 2 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Assignments
  • Certificate of Completion
What Will I Learn?
  • understand emotional resilience with a business focus.
  • put in place strategies to manage stress and weather storms in the workplace.
  • develop your own personal resilience.
  • understand how to develop resilience within the hearts and minds of your team and your organisation.
View Curriculum
Requirements
  • You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
  • You should be interested in emotions and resilience at work.
  • You should be keen to learn techniques to understand how to contribute to your business success.
Description

This course is based upon the book "The Authority Guide to Emotional Resilience: Strategies to Manage Stress and Weather Storms in the Workplace" by Robin Hills  (ISBN: B01F8QN822).

The Authority Guides’ is a series of pocket-sized books offering highly practical and accessible guidance on a wide variety of business matters. They are published by independent business publisher SRA Books under the imprint The Authority Guides.

How do you challenges inside and outside of work impact upon your emotions and your resilience?

The emotional resilience of those involved in a business will contribute significantly to the organisation's success.  Almost all of us work in a business environment that is constantly changing, is intense and is unrelenting.

With so many challenges and changes to deal with in both life and the workplace, it’s vital to understand how emotions relate to unfamiliar and unpredictable situations and to how they contribute to resilience. 

Understand more about the role of emotions in stress management. Learn how to develop your emotional resilience and use this skill at work.  Find out how you can develop resilience within the hearts and minds of your team and your organisation.

The course helps you to

  • Understand how to cope with the emotions associated with change and unfamiliar or unpredictable circumstances
  • Discover how realistic optimism helps you to manage stress more effectively
  • Explore action strategies to develop your personal resilience and the resilience of others

How to manage stress and weather storms in the workplace with good emotional awareness.

Assignment

You are going to get some insights into how you view your resilience and how others view your resilience.

The project looks at assessing your resilience from your perspective and asks you to compare this with how others view your resilience. Use the information in this course to look at methods to improve the ways that you use your emotions and how this impacts upon your resilience.

Deliverables

  • An understanding of how you use your emotions to develop your capability to manage your resilience
  • Insights about the lessons that you can gain from understanding the role of optimism in developing resilience and managing stress
  • An insight into how to develop resilience in others at a personal, team, and organisational level

Resources

  • Shorty, sharp, snappy lectures covering all aspects of resilience in business
  • Assess your resilience exercise
  • Practical activities to develop resilience in yourself and in other people
  • A series of resource cards to download and keep

Emotional resilience can mean managing the emotions that you experience or managing the emotions of those around you. This course will help you change the way you think about yourself and the way you approach potentially challenging situations.

Latest update: September 2017

Who is the target audience?
  • Anyone who is interested in understanding resilience in business - at a personal level, a team level, or and organisational level.
Compare to Other Emotional Intelligence Courses
Curriculum For This Course
65 Lectures
01:30:14
+
Introduction to the Authority Guide to Emotional Resilience in Business
5 Lectures 08:47

Welcome to the course "The Authority Guide to Emotional Resilience in Business".  

Preview 01:25

This lecture introduces you to the importance of emotional resilience and why it is becoming increasingly recognised as being an important factor within business.

Preview 02:51

A look at ways that you can get the best out of this course.

Preview 01:00

This lecture covers why resilience is useful and when resilience is important.

Preview 01:57

This lecture covers the benefits of being resilient.

Preview 01:34
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Assess your Personal Resilience
0 Lectures 00:00
In this assignment, you will be asked to score how your rate yourself against the three competencies of resilience. You should ask someone that you trust – a friend, a colleague or a manager - to rate your competencies and compare the scores.
Assess your Personal Resilience
3 questions
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Resilience vs. Coping
7 Lectures 09:30

Everyone has to cope with the stresses and strains of everyday life.  Within this lecture, we look at how the stresses and strains of everyday life impact upon us.

Preview 01:24

Within this lecture, we look at the difference between coping and resilience.

Reactions to Adversity and Stress
01:35

The way that we react to stressful situations helps to define our resilience.  This lecture looks at what happens with increasing stress.

When Stress Takes Over
01:11

Coping is about putting up with the day-to-day stuff that causes anxiety.  Here are some hints and tips that will help you to cope better.

Putting Resilience to Use (Coping)
01:08

Taking risks is important in developing resilience and we look at how you can view risk to work on your resilience.

The Role of Risk
01:10

Too little challenge is as stressful as too much.  We need a certain amount of stress to be challenged.  It is all about getting the balance right.

Too Little or Too Much Challenge
02:08

Your comfort zone can get in the way of developing your resilience.  This lecture explores this idea and what happens if you move too far outside your comfort zone.

Comfort Zone
00:54
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From Setback to Comeback
14 Lectures 17:06

Constant change can be stressful, so within this lecture we look at ways that change can be anticipated and planned for.

Facilitating Change
01:36

Change can be a really valuable, exciting opportunity, with the right approach.  It can help to develop your leadership potential. 

Resilience in Change
01:19

This short lecture covers the necessary things that you need to do to help you develop your emotional resilience.

Look After Yourself
00:41

Before considering anyone else’s emotions, you need to be aware of your own emotions.  This lecture covers behaving in a way that your emotions don’t cause damage to yourself and to others. 

Managing Emotions
01:54

This lecture looks at John Fisher’s Process of Transition curve, which covers the emotional pathway when dealing with significant change.    

You can download and print off a copy of the Personal Transition through Change curve, which is included as a PDF with this lecture. 

Personal Transition through Change
01:39

Can I cope?

The first phase of a transition through change is anxiety. Why does anxiety occur and how can you help people anxious about change?

Anxiety
01:10

At last something is going to change

People experience happiness about change in the initial stages. Why is this and what does it mean?

Happiness
00:59

Change? What change?

People often go into denial during change. How does this occur and what can be done about it?

Denial
01:01

Who's at fault, you or me?

Anger is expressed in change in a variety of ways. This lecture looks at the types of anger and how to work with anger.

Anger
01:31

I'm off! This isn't for me!

This lecture looks at when disillusionment occurs in change and what can be done about it.

Disillusionment
01:20

Who am I?

Depression or despair can be the longest and deepest emotional stage of the change process.  This lecture looks at depression and despair and how to work with this emotion.

Despair
01:05

I am going to make this work if it kills me!

People may become quite hostile during change. When does this occur and how can you help others stuck in this phase?

Hostility
01:06

I can see myself in the future.

Gradual acceptance means that emotionally the change is being accepted and adjustments are being made.

Acceptance
00:53

This can work and be good.

In this phase you are starting to feel good about yourself again and are making the right choices.  How can you help others in this phase?

Moving Forward
00:52
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The Characteristics of Resilience
10 Lectures 15:04

Where does the concept of resilience originate from and why is it a metaphor?

Resilience is a Metaphor
01:34

Your resilience depends upon the context.  What you find challenging others may find easy and what you find easy others may find challenging.

Resilience is Contextual
01:42

This lecture gives a clear, consistent definition of resilience and what it means to be resilient.

Constructing Resilience
00:43

Recent publications around reactions to change and environment are challenging our views on resilience.  This lecture looks at the idea of anti-fragility.

Anti-Fragility
01:34

Resilience is less about who you are and more about how you think.

Resilience is a Mindset
01:04

This lecture covers details of characteristics from the original research paper on the Resilience Engine® model by Jenny Campbell (LIFETIMESWORK).

The Dynamics of Resilience - The Resilience Engine
02:19

Resilience is all about having an ability to avoid getting into challenging situations, and being energy efficient.  this lecture looks at the HeartMath Resilience Model.

Energy Levels and Resilience
01:50

This lecture covers what happens to make your levels of resilience increase?

Increasing Levels of Resilience
01:09

Within this lecture, we look at what happens to you physiologically within your body as a reaction to stress.

The Body's Reaction to Adversity
01:31

This lecture covers what goes on within your brain as we learn more about the neuroscience of resilience.

The Neuroscience of Resilience
01:38
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The Behaviours of Resilience
9 Lectures 14:05

Emotions are mental and physiological states associated with a wide variety of feelings, thoughts and behaviours.  There is intelligence in emotions, and intelligence can be brought to emotions.

The Information in Emotion
01:39

There are a range of emotions that drain or impair your resilience.  This lecture covers a range of the basic emotions that can have this effect.

Emotions that Drain or Impair Resilience
02:16

There are a range of emotions that enhance or facilitate your resilience.  This lecture covers a range of the basic emotions that can have this effect.

Emotions that Enhance or Facilitate Resilience
02:10

This lecture looks at how you view perfectionism can impact up how resilient you are.

Your Beliefs about Perfectionism
01:45

This lecture looks at how you view optimism can impact upon how resilient you are.

The Role of Optimism
01:46

This lecture looks at how your acceptance and adaptability to change can impact upon how resilient you are.

Attitude to Change
01:36

Mindfulness is a technique that is being increasingly recognised as having value in developing resilience.

Mindfulness
01:38

Moving On
00:30

Coaching is a good intervention that can be used to support the development of resilience.

Coaching
00:45
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Action Strategies to Develop Resilience
8 Lectures 09:08

This lecture looks at the strategy of feeling in control. It covers the emotions that drain and the emotions that facilitate feeling in control and includes some hints and tips.

Feel in Control
01:22

This lecture looks at the strategy of creating a personal vision. It covers the emotions that drain and the emotions that facilitate creating a personal vision and includes some hints and tips.

Create a Personal Vision
01:08

This lecture looks at the strategy of being flexible and adaptable. It covers the emotions that drain and the emotions that facilitate being flexible and being adaptable and includes some hints and tips.

Be Flexible and Adaptable
01:02

This lecture looks at the strategy of getting organised. It covers the emotions that drain and the emotions that facilitate getting organised and includes some hints and tips.

Get Organised
01:05

This lecture looks at the strategy of solving problems. It covers the emotions that drain and the emotions that facilitate problem solving and being adaptable and includes some hints and tips.

A Mindset for Problem Solving
01:14

This lecture looks at the strategy of getting connected. It covers the emotions that drain and the emotions that facilitate getting connected and includes some hints and tips.

Get Connected
00:58

This lecture looks at the strategy of being socially competent. It covers the emotions that drain and the emotions that facilitate being socially competent and includes some hints and tips.

Be Socially Competent
01:03

This lecture looks at the strategy of being proactive. It covers the emotions that drain and the emotions that facilitate being proactive and includes some hints and tips.

Be Proactive
01:16
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Too Much Resilience
3 Lectures 04:52

Building resilience is often only really considered when people consider the idea of resilience - looking to become more resilient.  This lecture looks at what happens when you are faced with too much resilience.

How Too Much Resilience Causes Problems
01:04

This lecture covers why empathy is a key asset for developing resilience.

Resilience and Empathy
01:38

This lecture covers what you can do when working with too much resilience.

Working With Too Much Resilience
02:10
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Team Resilience
4 Lectures 04:06

This lecture looks at what it means to be a resilient team and how a resilient team can be developed.

Resilient Teams
01:32

This lecture looks at how you can go about strengthening resilience in other people.

Strengthening Resilience in Others
00:52

Hints and tips for mapping minds in teams are covered in this lecture focusing on how the team thinks.

Mapping Minds
01:01

Hints and tips for mapping hearts in teams are covered in this lecture focusing on how the team feels.

Mapping Hearts
00:41
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Organisational Resilience
3 Lectures 05:01

This lecture covers what makes an organisation resilient.

What is Organisational Resilience?
01:28

VUCA is an acronym often used to describe the volatility, uncertainty, complexity and ambiguity of general conditions and situation.  It this lecture we look at how VUCA can be used wen working with an organisation's resilience.

Volatility, Uncertainty, Complexity and Ambiguity (VUCA)
02:34

This lecture focuses on building the right structures and processes in order to develop resilience in organisations.

Building Resilient Organisations
00:59
1 More Section
About the Instructor
Robin Hills
4.3 Average rating
365 Reviews
9,968 Students
10 Courses
Business Psychologist, Emotional Intelligence Trainer

Hi. I'm Robin Hills and it is my intention to provide you with the best on-line courses on emotional intelligence in business - not only on Udemy but anywhere on the internet. Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt.

I am an emotional intelligence coach, trainer and facilitator with over 30 years' business and commercial experience. I am here to support and guide you.

My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace.

My articles and papers on resilience have been published in international books and journals.

Over the last couple of years, I have delivered workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town and in Mumbai.

I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.