This course is based upon the book "The Authority Guide to Emotional Resilience: Strategies to Manage Stress and Weather Storms in the Workplace" by Robin Hills (ISBN: B01F8QN822).
‘The Authority Guides’ is a series of pocket-sized books offering highly practical and accessible guidance on a wide variety of business matters. They are published by independent business publisher SRA Books under the imprint The Authority Guides.
How do you challenges inside and outside of work impact upon your emotions and your resilience?
The emotional resilience of those involved in a business will contribute significantly to the organisation's success. Almost all of us work in a business environment that is constantly changing, is intense and is unrelenting.
With so many challenges and changes to deal with in both life and the workplace, it’s vital to understand how emotions relate to unfamiliar and unpredictable situations and to how they contribute to resilience.
Understand more about the role of emotions in stress management. Learn how to develop your emotional resilience and use this skill at work. Find out how you can develop resilience within the hearts and minds of your team and your organisation.
The course helps you to
How to manage stress and weather storms in the workplace with good emotional awareness.
You are going to get some insights into how you view your resilience and how others view your resilience.
The project looks at assessing your resilience from your perspective and asks you to compare this with how others view your resilience. Use the information in this course to look at methods to improve the ways that you use your emotions and how this impacts upon your resilience.
Emotional resilience can mean managing the emotions that you experience or managing the emotions of those around you. This course will help you change the way you think about yourself and the way you approach potentially challenging situations.
Latest update: September 2017
Welcome to the course "The Authority Guide to Emotional Resilience in Business".
This lecture introduces you to the importance of emotional resilience and why it is becoming increasingly recognised as being an important factor within business.
This lecture covers why resilience is useful and when resilience is important.
Everyone has to cope with the stresses and strains of everyday life. Within this lecture, we look at how the stresses and strains of everyday life impact upon us.
Within this lecture, we look at the difference between coping and resilience.
The way that we react to stressful situations helps to define our resilience. This lecture looks at what happens with increasing stress.
Coping is about putting up with the day-to-day stuff that causes anxiety. Here are some hints and tips that will help you to cope better.
Taking risks is important in developing resilience and we look at how you can view risk to work on your resilience.
Too little challenge is as stressful as too much. We need a certain amount of stress to be challenged. It is all about getting the balance right.
Your comfort zone can get in the way of developing your resilience. This lecture explores this idea and what happens if you move too far outside your comfort zone.
Constant change can be stressful, so within this lecture we look at ways that change can be anticipated and planned for.
Change can be a really valuable, exciting opportunity, with the right approach. It can help to develop your leadership potential.
This short lecture covers the necessary things that you need to do to help you develop your emotional resilience.
Before considering anyone else’s emotions, you need to be aware of your own emotions. This lecture covers behaving in a way that your emotions don’t cause damage to yourself and to others.
This lecture looks at John Fisher’s Process of Transition curve, which covers the emotional pathway when dealing with significant change.
You can download and print off a copy of the Personal Transition through Change curve, which is included as a PDF with this lecture.
Can I cope?
The first phase of a transition through change is anxiety. Why does anxiety occur and how can you help people anxious about change?
At last something is going to change
People experience happiness about change in the initial stages. Why is this and what does it mean?
Change? What change?
People often go into denial during change. How does this occur and what can be done about it?
Who's at fault, you or me?
Anger is expressed in change in a variety of ways. This lecture looks at the types of anger and how to work with anger.
I'm off! This isn't for me!
This lecture looks at when disillusionment occurs in change and what can be done about it.
Who am I?
Depression or despair can be the longest and deepest emotional stage of the change process. This lecture looks at depression and despair and how to work with this emotion.
I am going to make this work if it kills me!
People may become quite hostile during change. When does this occur and how can you help others stuck in this phase?
I can see myself in the future.
Gradual acceptance means that emotionally the change is being accepted and adjustments are being made.
This can work and be good.
In this phase you are starting to feel good about yourself again and are making the right choices. How can you help others in this phase?
Where does the concept of resilience originate from and why is it a metaphor?
Your resilience depends upon the context. What you find challenging others may find easy and what you find easy others may find challenging.
This lecture gives a clear, consistent definition of resilience and what it means to be resilient.
Recent publications around reactions to change and environment are challenging our views on resilience. This lecture looks at the idea of anti-fragility.
Resilience is less about who you are and more about how you think.
This lecture covers details of characteristics from the original research paper on the Resilience Engine® model by Jenny Campbell (LIFETIMESWORK).
Resilience is all about having an ability to avoid getting into challenging situations, and being energy efficient. this lecture looks at the HeartMath Resilience Model.
This lecture covers what happens to make your levels of resilience increase?
Within this lecture, we look at what happens to you physiologically within your body as a reaction to stress.
This lecture covers what goes on within your brain as we learn more about the neuroscience of resilience.
Emotions are mental and physiological states associated with a wide variety of feelings, thoughts and behaviours. There is intelligence in emotions, and intelligence can be brought to emotions.
There are a range of emotions that drain or impair your resilience. This lecture covers a range of the basic emotions that can have this effect.
There are a range of emotions that enhance or facilitate your resilience. This lecture covers a range of the basic emotions that can have this effect.
This lecture looks at how you view perfectionism can impact up how resilient you are.
This lecture looks at how you view optimism can impact upon how resilient you are.
This lecture looks at how your acceptance and adaptability to change can impact upon how resilient you are.
Mindfulness is a technique that is being increasingly recognised as having value in developing resilience.
Coaching is a good intervention that can be used to support the development of resilience.
This lecture looks at the strategy of feeling in control. It covers the emotions that drain and the emotions that facilitate feeling in control and includes some hints and tips.
This lecture looks at the strategy of creating a personal vision. It covers the emotions that drain and the emotions that facilitate creating a personal vision and includes some hints and tips.
This lecture looks at the strategy of being flexible and adaptable. It covers the emotions that drain and the emotions that facilitate being flexible and being adaptable and includes some hints and tips.
This lecture looks at the strategy of getting organised. It covers the emotions that drain and the emotions that facilitate getting organised and includes some hints and tips.
This lecture looks at the strategy of solving problems. It covers the emotions that drain and the emotions that facilitate problem solving and being adaptable and includes some hints and tips.
This lecture looks at the strategy of getting connected. It covers the emotions that drain and the emotions that facilitate getting connected and includes some hints and tips.
This lecture looks at the strategy of being socially competent. It covers the emotions that drain and the emotions that facilitate being socially competent and includes some hints and tips.
This lecture looks at the strategy of being proactive. It covers the emotions that drain and the emotions that facilitate being proactive and includes some hints and tips.
Building resilience is often only really considered when people consider the idea of resilience - looking to become more resilient. This lecture looks at what happens when you are faced with too much resilience.
This lecture covers why empathy is a key asset for developing resilience.
This lecture covers what you can do when working with too much resilience.
This lecture looks at what it means to be a resilient team and how a resilient team can be developed.
This lecture looks at how you can go about strengthening resilience in other people.
Hints and tips for mapping minds in teams are covered in this lecture focusing on how the team thinks.
Hints and tips for mapping hearts in teams are covered in this lecture focusing on how the team feels.
This lecture covers what makes an organisation resilient.
VUCA is an acronym often used to describe the volatility, uncertainty, complexity and ambiguity of general conditions and situation. It this lecture we look at how VUCA can be used wen working with an organisation's resilience.
This lecture focuses on building the right structures and processes in order to develop resilience in organisations.
Hi. I'm Robin Hills and it is my intention to provide you with the best on-line courses on emotional intelligence in business - not only on Udemy but anywhere on the internet. Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt.
I am an emotional intelligence coach, trainer and facilitator with over 30 years' business and commercial experience. I am here to support and guide you.
My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace.
My articles and papers on resilience have been published in international books and journals.
Over the last couple of years, I have delivered workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town and in Mumbai.
I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.