Communication is the process of exchanging information and ideas and there are many ways to communicate. There are also many ways to miscommunicate. To be an effective and valuable leader it is important that you become skilled in all the different methods of communication that are appropriate. In this course, you will learn how to be a better communicator at work and in your private life. I will take you through the different types of communication, help you asses your communication skill level and teach you techniques to become a better communicator.
Think how often you communicate with people during your day. You can spend almost Your entire day communicating. So, why is it very often you find employees and others didn’t get the message, didn’t understand what you were trying to accomplish or misunderstood altogether what the plan was.
In this course, you will learn how to use the 7c’s in all your communication whether written, spoken or even body language.
You will learn good verbal communication skills and I teach you simple tricks to make it easier. Good verbal skills are more than just the words we use; you will learn about tone and intonation. I even address the dreaded sentence upending that is plaguing the business world, why it doesn’t work for you and how to defeat the habit. Believe me, if you are an upender you can’t imagine how you are being judged by your peers, your subordinates and your superiors and it ain’t good. I can use the slang word ain’t here because it is being used to prove a point.
You will learn good written communication skills as well. Skills such as how to write a professional looking and sounding business letter, the do’s and don’ts of writing business emails. You will learn proper techniques for preparing a written business meeting agenda and how to produce an office memo correctly. I provide downloadable material for you to use as a guide.
You will learn how to read body-language and more importantly how to interpret what you are seeing and you will learn how to improve your own body language so that the signals you send agree with the words you are using.
You will learn how to delegate properly so that results can be obtained when and how you want them. I go over the good, the bad, and that not so pretty when it comes to delegation and help you understand how to differentiate between them.
If you are in the workplace you are now or will be responsible for conducting meetings. Both team meetings and one-on-one meetings. Most people dread attending meetings and if asked why, their responses will usually fall into one of two categories and often fall into both: the meeting always starts late and runs long, and the second reason, nothing ever gets accomplished.
I will teach you how to organize a meeting and then conduct it so those three elements, starts late, runs long, and nothing gets accomplished, will never come up when talking about the meetings you hold.
If you are not conducting then you need to know how to attend a meeting and I will teach you that, too.
Now, no self-respecting course on communication would be complete without a discussion on grammar. This course just covers those areas that keep cropping up as I communicate with others. The information is basic but the fact that I keep running into it suggests to me we need to talk about it.
Finally, now that we have covered the areas of communication I think are the most essential we move into the section I call “Beyond the Basics”. This is where I will, if you are not already familiar with it, introduce you to the DISC system of identifying how various personality types interpret what you are saying to them. It’s a complex subject but I break it down into the basics and help you see how you can take all of what you learned in this course and tailor it to fit the needs of the individual personality types so that true communication will take place.
So, if you are ready let’s get you registered and then jump right into this essential subject of communication.
In this session you will learn the 5 speech exercises to aid you in developing better speech habits.
Once completed you will have learned exercises to practice to keep your newly developed speech habits active and improving.
After completing this session you will understand how to use the tone of your voice and intonation to better communicate and how the tone and intonation influences others; negatively and positively.
This habit is so pervasive it has been referred to by many as an epidemic. Up-talking and Up-ending may have sounded cool in high school but now it just offends people and confuses your reports. This session is in preparation for the next session on how to fix the problem.
Up-ending is a habit and like any habit it can be changed or eliminated. In the session you will gain the exercises needed to break the habit or be able to coach someone else to break the habit. If you are going to be in the workplace it is a habit that must be broken.
Speech is how you use words; voice is how you create sound. To your audience, whether a single person, a small group or a large gathering, your voice is a part of who you are and what you believe. In this session you will learn how your voice can influence others more than the words you use or how you use them.
While hearing is a physical ability—actually one of our five senses—listening is a skill. Good listening skills will help make you a more productive worker and of course a more productive leader.
In this session you will learn the skills necessary to improve your listening skills, the skills that are absolutely necessary to become an effective communicator; and shock our friends also!
"The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.“
In this session you will learn the 7 skills necessary to be a better listener.
This session will teach you, or remind you, the basic good sense principles that should be used when it comes to the telephone at the office.
The overall tone of a written message affects the reader just as your tone of voice affects the listener in everyday communication.
In completing this session you will have learned how to determine the tone to use in your written communication depending on who it is being sent to, then you will have learned how to structure your correspondence to reflect that tone.
Email remains an accepted way to communicate in business. There are, however, rules to be followed just as in hard copy written correspondence. It is essential that you know and understand those rules. You will learn what those rules are in this session plus a little extra.
Now that we all understand the importance of sending proper emails I will teach the what a business email should, and should not look like.
Just like any communication, a business letter should be done the right way. I give you an example of a correctly formatted business letter as a template to follow.
A clear, written agenda will improve the effectiveness and the efficiency of any meeting, yet it is often the most overlooked part. At some point in your business career you will be face with the challenge of putting together a meeting agenda. This session offers you a guide to follow to make it affective.
In this session you will learn the facial events to look for and similarly the facial events you are sending.
Okay, so now you know how to spot the language of the body, now what?
In this session you will learn what to do when you spot negative statements through body language.
Whether someone is purposely misleading you, misinforming you or conning you what they are really doing is lying to you.
You will learn what to look for when you believe someone is purposefully misleading you.
By now you should be realizing there is a whole lot more to communicating than just saying words, or hearing words. All of this works together to accomplish true communication which leads to understanding.
In this session you will learn the importance of your own body language when negotiating or even in an interview.
In this session I send you on a field trip. Our body language is based on our experiences in life and one non-verbal expression might not mean the same thing from three different people.
By observing others you will learn how important it is to know the person before you try to read their body language.
Now you will learn how to adjust your verbal communication when you observe negative body language in your audience.
In this session I tie it all up and teach you some down to earth practices and principles in the art of reading body language.
This session lays out the argument for meetings, why they are important and why they don't often produce results; setting the stage for this section.
The first thing to do to make your meetings more successful is to determine what kind of meeting you will be holding next.
You will learn the approach to follow step by step in planning an effective meeting.
In this session you will learn the techniques used to effectively solve a problem utilizing the skills and knowledge of your entire team.
You won't always be conducting a meeting, so what should you do to get the most out of the meetings where you are a participant. There is a science to it and in this session you will learn the tricks of the trade.
In this session you will learn the importance of one-on-one meetings and what should be accomplished in this meeting.
This is a continuation of the last session. Now that you understand the importance of good one-on-one meetings you will gain tools necessary to make them good.
The better the prep the better the execution. Continuing on with one-on-one meetings in this session you will learn tried and true principles that will aid in preparing for successful one-on-one meetings.
Giving and receiving feedback is some of the most important communication you can engage in with members of your team. And when done in the right way and with the right intentions, feedback communication is the fat pipe to performance greatness.One-on-one meetings are great generators of feedback but what do you do with feedback when you get it?
In this session you will learn the importance of feedback and what to do with it and when is the appropriate time to give feedback or respond to received feedback.
As a summary to this section on meetings I give you an assignment to use all you have learned. This is a way to but into practice your new found skills and knowledge.
One thing we all have in common is that we learned to speak before we learned grammar. Unfortunately we are all judged by our proper use of grammar. This subject is a course unto itself so in this course on communication i will just touch on Grammar as I observe it personally.
In this session I introduce the homophones that are most commonly misused in written communication that comes to me. You will learn the correct use of to, too, and two and other homophones.
Sometimes, in an attempt to be cute or sound educated we fall into the habit of using a phrase where a word will do. In this session you will learn the phrases to avoid at all cost.
As you follow me through this topic you will learn that all good delegators understand that effective delegation is all in how you communicate it to your subordinate and how to then communicate to them.
In this session you will learn the steps necessary to effectively delegate.
To determine when delegation is most appropriate there are five key questions you will learn to ask yourself before proceeding.
When communicating with someone, if you want a positive outcome, it really helps if you “know where the other person is coming from”.
In this session you will be introduced to the DISC Profile Program. You will learn the importance of "knowing" the person you are communicating with in order to gain understanding in your communicating.
This session presents the argument for DISC and prepares you for the study in this section.
In this session you will learn the four basic DISC personality types and what makes them different from each other.
This session ties the DISC ideas together as we then move into the next phase of the DISC Profile and what that has to do with communication skills
So, you want to communicate for greater understanding and knowing a person's personality type will help in that process. In this session you will learn how to identify the four DISC types.
Now that you can spot the various types you need to know how to change your communication style to meet each type. In this session you will learn how to make quick, subtle changes that will aid in gaining mutual understanding.
For the past 14 years Brent has run his own business. He works from home, writing training courses in those 4 disciplines. He consults and coaches winning teams and team leaders.
With forty years' experience in management, he has gained a lifetime’s knowledge and experience.
Throughout his career Brent has received awards in education, sales performance, cost control and asset management, and employee/management relationships.
He is married to the same young lady he met 60 years ago and together they have two daughters and one son and 9 grandchildren.
His current interests are mountain biking, hiking and spoiling grandchildren.