Introduction to Telecom Business Process
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Introduction to Telecom Business Process

Learn about the business process followed in telecom domain
0.0 (0 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
0 students enrolled
Last updated 7/2017
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  • 1 hour on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • NGOSS, eTOM Model
  • NGOSS – NGOSS Life Cycle Model, NGOSS Frameworks
  • eTOM - eTOM Level 0, 1, 2 and 3 processes
  • SID - SID Framework
  • Relation between eTOM & SID
View Curriculum
  • Basic understanding telecommunication network,Operation Support System (OSS) and Business Support System (BSS)

The course explains telecom business process through various frameworks used in the industry.

NGOSS stands for New Generation Operations Systems and Software. It is a work program lead by Tele Management Forum (or TMF). It aims to deliver a framework that will:

  • Help in producing new generation OSS or BSS solutions
  • Be a repository of models, documents and other supporting material

It is availed as a toolkit to industry-agreed specifications and guidelines that mostly cover all key business and technical areas.

NGOSS is a component based framework that has following components:

  • enhanced Telecom Operations Map (or eTOM) – Also known as the Business Process Framework
  • Shared Information Data (or SID Model) – Also known as the Information Framework
  • Technology Neutral Architecture (or TNA) and Contract Interfaces – Also known as the System Integration Framework
  • NGOSS Compliance Element – It provides a suite of tests for compliance to eTOM, SID, TNA and contract interface components.

Frameworx is the new name for NGOSS which is a combination of other frameworks. It maps the old one with new ones. Such as:

  • eTOM to Business Process Framework
  • SID to Information Framework, and
  • TNA to Integration Framework

The course extensively covers the above-mentioned framework.

Briefly, eTOM is a reference framework that categorizes all the business activities that a service provider performs.

SID is basically designed for standard representation of data so that it can be shared or reused by different OSS and BSS applications provisioned by multiple vendors.

TNA along with Interfaces forms an “Integration Framework”. TNA is an architecture that is sustainable through technology changes and integrates other applications using interfaces.

Join to explore more…

Who is the target audience?
  • Anyone interested to learn about business processes followed in telecom
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Curriculum For This Course
Introduction to NGOSS, eTOM and Frameworx
1 Lecture 13:02

Part-1: The module covers the following:

  • eTOM Model
  • NGOSS Life Cycle Model
  • TMF NGOSS Methodology
  • NGOSS Lifecycle with Iteration
  • Frameworx
  • NGOSS Framework
Preview 13:02
eTOM Level 0
1 Lecture 05:09

Part-2: The module covers the following:

  • eTOM Level 0 Architecture
  • eTOm Level 0 Categories
  • eTOM Level 0 Domains
Architecture, Domain and Categories
eTOM Level 1
1 Lecture 12:25

Part-3: The module covers the following:

  • eTOM Level 1 Processes
  • SIP – Level 1 Vertical Function Process Groupings
  • SIP – Level 2 Horizontal Function Process Groupings
  • Operations – Level 1 Vertical Function Process Groupings
  • Operations – Level 1 Horizontal Function Process Groupings
  • Enterprise Management Level -1 Process Groupings
eTOM Level 1 Processes, SIP Level 1&2, Operations Level 1 Process Grouping
eTOM Level 2 and NGOSS Component
1 Lecture 10:55

Part-4: The module covers the following:

  • eTOM Level 2 Processes
  • Uses of eTOM Model
  • NGOSS Component – 2: Shared Information Data Model (SID)
  • Uses of SID Model
  • Benefits of SID
  • NGOSS Component – 3: Contract Interfaces and TNA
eTOM Level 2 Processes, NGOSS Components 2&3
NGOSS Component - 4
1 Lecture 12:01

Part-5: The module covers the following:

  • NGOSS Component – 4: Compliance Tests
  • Relation Between eTOM and SID
  • Telecom Application Map (TAM)
  • Business Metrics
NGOSS Component -4, eTOM and SID and Telecom Application Map
Assessment Quiz
0 Lectures 00:00
Assessment Quiz: Telecom Business Process
15 questions
About the Instructor
Cognitel Training Services
3.4 Average rating
26 Reviews
80 Students
15 Courses
Information Communication Technology Training Company

Cognitel is India’s leading and premier Information Communication Technology (ICT) training and consulting organization. From its year of inception, Cognitel has delivered cutting edge technical and business training to large fortune 500 companies. 

Cognitel’s fast growing list of clients include companies across the world like Airtel (India, Africa, Bangladesh), Vodafone (India), Etisalat (Middle-East), AXIS (Indonesia), Viva (Bahrain), Telenor (India), Ericsson (India), Huawei (India), Alcatel Lucent (India, Romania), Indus Towers (India), Bharti Infratel (India), American Towers (India), India Infoline (India), Tech Mahindra (India), Gulf Business Machines (Bahrain), Brolaz (Angola), Evalue Serve (India), Telesonic (India), Infosys (India), Wipro (India), Hero MotoCorp (India), etc.

Cognitel is associated with Government Institutions like Indian Institute of Corporate Affairs (IICA) and Telecom Sector Skill Council (TSSC). Cognitel is a content development partner of Confederation of Indian Industry (CII).

Cognitel is in its 7th year of operation and has been able to carve an independent presence of itself, in the education market.

  • Cognitel is one of the few companies in the world, who has built a state of art ICT Lab (test bed of BTS, BSC, RAN, Transcoder, Routers, Switches, Firewall, MUX, MW, etc.) at Gurgaon
  • Cognitel is probably the first company to host the ICT lab on cloud, which means, the students can access the lab, remotely. This does not limit us to only telecom, but extend our facilities to IT trainings, such as VMware, Cloud Infrastructure, Servers and Storage, etc.
  • Cognitel is a Registered Education Provider (R.E.P.) with Project Management Institute (P.M.I.), United States for delivering trainings related to Project Management. 
  • Cognitel is Huawei India's Learning Partner, for delivering training to Huawei's employees, customers and vendors.
  • Cognitel is affiliated with Axelos and PeopleCert for PRINCE2 and ITIL Trainings and Examinations, SCRUMstudy for Scrum and Agile Certifications, 6sigmastudy for Quality Management Certifications