Taming the E-mail Etiquette Beast
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Taming the E-mail Etiquette Beast

This course explains how to expand beyond e-mail processing, productivity, and efficiency.
0.0 (0 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
0 students enrolled
Last updated 7/2017
English
Current price: $10 Original price: $75 Discount: 87% off
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Includes:
  • 3 hours on-demand video
  • 5 Articles
  • 5 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Recognize the difference between a good subject line and poor subject line for getting desired response from an e-mail message.
  • Discover how to develop a message that has a structure that begets the desired actions/responses/deliverables from the e-mail recipient.
  • Explore how to develop the ability to compose effective multiparty e-mails that clearly identify the responsibilities of each individual recipient, and recognize when to not send a multiparty e-mail due to confusion.
View Curriculum
Requirements
  • No advanced preparation or prerequisites are required for this course.
Description

Join Randy Dean, MBA, and author of the recent Amazon e-mail bestseller, Taming the E-mail Beast, as he expands beyond e-mail processing, productivity, and efficiency into the realm of e-mail etiquette. We discuss how to make your emails get attention, actually get read, and then get acted upon. We deconstruct a good e-mail, starting with smarter subject lines that get noticed and get opened. We move into opening instructions that make the e-mail easy to understand and make action points, delegations, and deadlines clear and obvious. We cover effective body copy that helps recipients fully understand the message. And, we talk about effective closes that leave the recipient confident with next actions. Finally. we discuss how grammar still matters (yes, it does!)

We also discuss multi-party e-mails and how to help make each person's action items and deadlines clear, assisting with team coordination. We, of course, discuss several "problem" e-mail types -- those lacking clear instructions, overusing CC's, FYI's, and "reply alls", emails laden with complex or emotional content, "ping-pong" e-mails (you know - those e-mails that keep bouncing around between folks) and more.

We also talk about the right way to use e-mail for critical and/or urgent communications, and how to identify and re-use successful e-mail communications and templates to increase efficiency while simultaneously enhancing communications quality. 

* This course shows screen shots which may have small text as they are demonstrating real-world use of software which has font sizing we cannot change for demonstration purposes. Therefore, your experience will be best on a full screen device such as a tablet, laptop of desktop computer. We recommend that you fully upsize the screen when you view these videos.

Who is the target audience?
  • Anyone interested in business management or related fields.
  • Anyone interested in productivity.
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Curriculum For This Course
15 Lectures
02:56:01
+
Introduction
10 Lectures 02:55:51


Solid Subject Lines
12:41

Opening Intro. Following Subject
08:54

Grammar, Punctuation, Spelling
08:02

Urgency in E-mails
06:48

Complexity
11:21

Particular Nuisances: CC's, FYI's, Reply All's
09:39

Something Fun and Useful
12:04

Taming the E-mail Etiquette Beast: Strategies for Finding Sanity in Your E-mail
01:27:56
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Supporting Materials
5 Lectures 00:09
Slides: Taming the E-mail Etiquette Beast
00:01

Taming the E-mail Etiquette Beast Glossary/Index
00:01

Bonus Article: Properly Dealing with the Four Key Types of Misused E-mails
00:03

Bonus Article: Smarter E-mail Subject Lines
00:01

Bonus Article: Finding Sanity in Your Written E-mail Communications
00:02
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Review and Test
0 Lectures 00:00

Review Questions: Taming the E-mail Etiquette Beast: Strategies for Finding Sanity in Your E-mail Communications

Review Questions
5 questions

Final Exam: Taming the E-mail Etiquette Beast: Strategies for Finding Sanity in Your E-mail Communications

Final Exam
8 questions
About the Instructor
Illumeo Learning
4.4 Average rating
291 Reviews
1,303 Students
234 Courses
Condensed and Efficient Courses for Busy Professionals

Illumeo, incorporated in 2009, is revolutionizing the hide-bound world of corporate learning. Illumeo works with corporate professionals and organizations of all sizes to build the skills and capabilities that help everyone be an expert at their job.

Based in Silicon Valley, CA, Illumeo serves thousands of corporations and corporate professionals across Finance, Accounting, Human Resources, Sales and Marketing. The platform offers assessments, industry-benchmarked competency analyses, hundreds of expert-developed courses, collaborative tools, and the ability for companies to self-publish internal courses that promote institutional knowledge retention and dissemination.

Illumeo is the place for expertise management and we are dedicated to the proposition that everyone can be an expert at their job.

Randy Dean (Illumeo)
4.3 Average rating
9 Reviews
60 Students
3 Courses

Randy Dean, the "Totally Obsessed" time management technology guy, is a professional speaker and sought-after expert on time & e-mail management, effective organization, and the related use of technology. For more than 20 years, Randy has been leading training and speaking programs and presentations for major corporate, university, association, and government audiences. Obsessed with time management and personal productivity, he left a successful career as a graduate program admissions director, professional marketer, and manager to become a leading speaker and trainer. The author of the recent Amazon bestseller, Taming the E-mail Beast, he has led programs for thousands of satisfied and inspired students, managers, and professionals on being more productive and purposeful with their time and life. His highly informative and entertaining speaking and training programs leave audience members with immediately-usable tools, strategies, and skills on how to better manage their time, technology, and information overload following their program experience. 

Experience

Time, E-mail, & Tech Management Expert : Randall Dean Consulting & Training - [2004-04 to Current]

Market & Media Strategist : Pace & Partners - [2002-07 to 2004-05]

Director, MBA Program Admissions : MBA Program, Michigan State University - [1999-01 to 2002-07]

Market Research Supervisor, Prilosec : Procter & Gamble - [1997-06 to 1998-12]

Assistant to the Director, MBA Program : MBA Program, Michigan State University - [1995-08 to 1997-05]
Develop direct marketing and outreach programs for prospective MBA candidates

Subscriber Svcs. Coordinator, ADVANCES : The Fetzer Institute - [1990-09 to 1995-07]
Coordinate direct marketing activities, subscriptions, renewals, and publishing/printing activities for the scientific journal ADVANCES 

Education

MBA, Marketing/Finance : Eli Broad College of Business (at Michigan State University ) - [1995 to 1997]

BBA, Marketing/General Business : Haworth College of Business (at Western Michigan University ) - [1989 to 1991]