Join Randy Dean, MBA, and author of the recent Amazon e-mail bestseller, Taming the E-mail Beast, as he expands beyond e-mail processing, productivity, and efficiency into the realm of e-mail etiquette. We discuss how to make your emails get attention, actually get read, and then get acted upon. We deconstruct a good e-mail, starting with smarter subject lines that get noticed and get opened. We move into opening instructions that make the e-mail easy to understand and make action points, delegations, and deadlines clear and obvious. We cover effective body copy that helps recipients fully understand the message. And, we talk about effective closes that leave the recipient confident with next actions. Finally. we discuss how grammar still matters (yes, it does!)
We also discuss multi-party e-mails and how to help make each person's action items and deadlines clear, assisting with team coordination. We, of course, discuss several "problem" e-mail types -- those lacking clear instructions, overusing CC's, FYI's, and "reply alls", emails laden with complex or emotional content, "ping-pong" e-mails (you know - those e-mails that keep bouncing around between folks) and more.
We also talk about the right way to use e-mail for critical and/or urgent communications, and how to identify and re-use successful e-mail communications and templates to increase efficiency while simultaneously enhancing communications quality.
* This course shows screen shots which may have small text as they are demonstrating real-world use of software which has font sizing we cannot change for demonstration purposes. Therefore, your experience will be best on a full screen device such as a tablet, laptop of desktop computer. We recommend that you fully upsize the screen when you view these videos.
Review Questions: Taming the E-mail Etiquette Beast: Strategies for Finding Sanity in Your E-mail Communications
Final Exam: Taming the E-mail Etiquette Beast: Strategies for Finding Sanity in Your E-mail Communications
Illumeo, incorporated in 2009, is revolutionizing the hide-bound world of corporate learning. Illumeo works with corporate professionals and organizations of all sizes to build the skills and capabilities that help everyone be an expert at their job.
Based in Silicon Valley, CA, Illumeo serves thousands of corporations and corporate professionals across Finance, Accounting, Human Resources, Sales and Marketing. The platform offers assessments, industry-benchmarked competency analyses, hundreds of expert-developed courses, collaborative tools, and the ability for companies to self-publish internal courses that promote institutional knowledge retention and dissemination.
Illumeo is the place for expertise management and we are dedicated to the proposition that everyone can be an expert at their job.
Randy Dean, the "Totally Obsessed" time management technology guy, is a professional speaker and sought-after expert on time & e-mail management, effective organization, and the related use of technology. For more than 20 years, Randy has been leading training and speaking programs and presentations for major corporate, university, association, and government audiences. Obsessed with time management and personal productivity, he left a successful career as a graduate program admissions director, professional marketer, and manager to become a leading speaker and trainer. The author of the recent Amazon bestseller, Taming the E-mail Beast, he has led programs for thousands of satisfied and inspired students, managers, and professionals on being more productive and purposeful with their time and life. His highly informative and entertaining speaking and training programs leave audience members with immediately-usable tools, strategies, and skills on how to better manage their time, technology, and information overload following their program experience.
Time, E-mail, & Tech Management Expert : Randall Dean Consulting & Training - [2004-04 to Current]
Market & Media Strategist : Pace & Partners - [2002-07 to 2004-05]
Director, MBA Program Admissions : MBA Program, Michigan State University - [1999-01 to 2002-07]
Market Research Supervisor, Prilosec : Procter & Gamble - [1997-06 to 1998-12]
Assistant to the Director, MBA Program : MBA Program, Michigan State University - [1995-08 to 1997-05]
Develop direct marketing and outreach programs for prospective MBA candidates
Subscriber Svcs. Coordinator, ADVANCES : The Fetzer Institute - [1990-09 to 1995-07]
Coordinate direct marketing activities, subscriptions, renewals, and publishing/printing activities for the scientific journal ADVANCES
MBA, Marketing/Finance : Eli Broad College of Business (at Michigan State University ) - [1995 to 1997]
BBA, Marketing/General Business : Haworth College of Business (at Western Michigan University ) - [1989 to 1991]