Supply Chain Operations Metrics and KPI's

Learn to Create Value, Effectively Measure, Analyze, Optimize Performance and Improve All Supply Chain Operations

Created byOperational Excellence Training

Last updated 5/2026

English

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What you'll learn

You’ll have the ability to objectively assess your current supply chain function, identify the gaps in its performance, and build a foundation for improvement
You will better understand supply metrics while attaining a greater ability to select and improve the supply chain’s overall performance and operations
You will learn how dashboards and scorecards help to keep people better focused in obtaining organization and business objectives
You will have the ability to calculate and elaborate on the various metrics and models needed to better improve supply chain performance
You will have the knowledge to better understand how to measure crucial customer service metrics and obtain far better long-term results
You will be able to better define the continuous improvement achieved and needed, so they become better enhanced to improve competitiveness of the supply chain
You’ll gain all the knowledge and practical skills to successfully align your supply chain team’s professional abilities with your company’s overall goals

Course content

3 sections • 46 lectures • 3h 28m total length

Course Introduction4:05
Metrics Selection5:00
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Customer-Focused Metrics4:12
Financial Metrics6:27
Financial Metrics6:58
Staretgic Profit Model5:29
Operational Metrics4:58
Explore operational metrics across quality, productivity, and asset management to monitor supply chain performance, including order accuracy, defect rates, damage frequency, and supplier performance index.
Operational Metrics4:25

Measuring and Communicating Performance2:51
Scorecards - Balanced Scorecard4:47
Scorecards - Custom Scorecards3:42
Performance Measures - SCOR Model6:48
SCOR Model - Level 1 Processes5:27
The SCOR model defines level 1 strategic metrics and six management processes that set supply chain scope and targets; level 2 and 3 specify operational strategies and configured processes.
SCOR Model - Level 2, 3, and 4 Processes3:19
Explore the SCOR model's level 2, 3, and 4 processes, including planning and execution, and how perfect order fulfillment metrics cascade from level two to level three and four.
Supply Chain Reliability and Responsiveness6:03
Supply Chain Agility4:27
Supply Chain Cost3:15
Learn the total cost to serve as the level one metric for supply chain costs, summing planning, sourcing, material landed cost, production order management, fulfillment, and returns.
Supply Chain Asset Management6:58
Supply Chain Process Map3:03
Financial Measures and SCOR Processes1:04
Measuring Customer Service - Fill Rate2:37
Measuring Customer Service - Lead Time4:06
Measuring Customer Service - Order Status and Customer Satisfaction3:11

Continuous Improvement Model4:14
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Process Improvement Initiatives2:52
Continuous Improvement Approaches2:22
Lean Improvement2:33
Apply lean improvement to eliminate waste and non value added activities across the supply chain, using just in time principles to align processes, reduce defects, and optimize value for customers.
Lean Objectives and Principles3:17
House of Toyota3:59
House of Toyota4:58
Learn how just in time and Judoka synchronize production with customer demand to minimize inventories, enable one piece flow, and apply mistake proofing and visual controls for continuous improvement.
Additional Lean Tools4:45
Explore lean tools like value stream mapping, kaizen events, and 5S to reduce waste, standardize processes, and engage teams in total productive maintenance for smoother, cost-effective production.
Just-in-Time3:32
Embrace just-in-time manufacturing to eliminate waste and queues, pull materials to the right places at the right times, and emphasize quality and continuous improvement.
Six Sigma5:07
Explore the Six Sigma methodology to reduce process variation and achieve near-zero defects, targeting 3.4 defects per million opportunities through DMAIC, customer focus, and data-driven improvement.
Total Quality Management2:04
Total quality management drives long-term success through continuous process improvement. It emphasizes management commitment, teamwork, and customer focus with standard performance measures.
Theory of Constraints5:35
CI Tools - Benchmarking4:52
Learn how benchmarking sets goals by comparing lead time, variability, and defects to outside performance standards, using competitive benchmarking, best in class benchmarking, and process benchmarking to drive improvement.
CI Tools - Process Map and Control Chart2:52
CI Tools - Pareto Chart and Cause-and-Effect Diagram3:09
CI Tools - Histogram, Check Sheet, Scatter Chart3:50
Explore how histogram, check sheet, and scatter chart visualize frequency distributions and variation in a process, reveal relationships and correlations, and support single-entity data collection for continuous improvement.
CI Tools - Affinity Diagram and Tree Diagram2:14
CI Tools - Matrix and Relationship Diagram1:48
Use matrix diagrams to map relationships between supplier specifications, strengths, and interactions. Build an interrelationship diagram to visualize cause and effect, cluster ideas, and identify the major cause by arrows.
CI Tools - Matrix Data Analysis Chart and Activity Network Diagram2:04
Best Practices14:58
Explore best practices that boost supply chain performance, including available-to-promise methods (discrete, cumulative, look-ahead), collaborative planning, forecasting and replenishment, co-located procurement, and cross-docking to improve reliability.
Best Practices17:16
Change Management6:36
Supply Chain Operations Metrics and KPI's Quiz
Course Summary0:28

Requirements

Some basic supply chain terminology.
Computer and Internet.

Description

Having the skills and knowledge to improve the system’s efficiency and performance are of paramount importance for any manager or supply chain executive. In recent years, the focus has often shifted to reducing supply chain costs, enhancing delivery performance, obtaining sustainability, reducing the complexity of the processes, increasing the volume, mitigating risk, and optimizing the entire end-to-end supply chain visibility.

To achieve such goals, the focus should include implementing a set measurement system that contains objectives while measuring the incentives for success by promoting desirable behavior.

By developing an internal system that’s based on verified performance indicators and metrics, you’ll be able to fully resolve the top five challenges in the supply chain industry: understanding planning and risk management, evaluating and implementing cost control, exploiting supplier/partner relations, providing superior customer service, and getting the most from your supply chain team.

By completing this course, you’ll learn to refine strategy, define structure (including the human element), manage processes, and measure performance. You’ll have the skills and knowledge necessary to create and execute a successful framework for understanding, measuring, and advancing the performance of your current supply chain, determining your company’s success in achieving its operational goals, evaluating internal cost/performance trade-offs, initiating strategies for meeting new customer expectations, and responding effectively to the challenges presented by global market growth.

Who this course is for:

It's perfect for business professionals and students of supply chain management at beginner and intermediate level seeking a basic understanding of supply chain performance indicators and metrics.

Supply Chain Operations Metrics and KPI's

What you'll learn

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Course content

Supply Chain Metrics - Basic Concepts8 lectures • 42min

Supply Chain Performance Measurement15 lectures • 1hr 2min

Continuous Improvement Approaches and Tools. Best Practices.23 lectures • 1hr 45min

Requirements

Description

Who this course is for: