Supply Chain Operations Metrics and KPI's

Learn to Create Value, Improve Performance, and Drive the Success of Your Supply Chain Management System
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  • Lectures 35
  • Length 1.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 3/2016 English

Course Description

High-performance supply chain management is all about getting product to the customer in the right way, for the right price. In the creation of worth for both client and stakeholder, it’s the reliability and sustainability of your business performance that will really make the difference. From product sourcing through order fulfilment, your organisation’s success relies heavily on its ability to discover and generate value from the gaps between the expected, the perceived, and the actual outcome.

As a proven method for aligning your company’s plans for improvement with its strategic objectives, the Supply Chain Metrics and KPI’s Model addresses supply chain problem solving alongside the engineering, upgrade, and redesign of key business procedures.

By developing an internal system that’s based on verified performance indicators and metrics, you’ll be able to fully resolve the top five challenges in the supply chain industry: understanding planning and risk management, evaluating and implementing cost control, exploiting supplier/partner relations, providing superior customer service, and getting the most from your supply chain team.

By completing this course, you’ll learn to refine strategy, define structure (including the human element), manage processes, and measure performance. You’ll have the skills and knowledge necessary to create and execute a successful framework for understanding, measuring, and advancing the performance of your current supply chain, determining your company’s success in achieving its operational goals, evaluating internal cost/performance trade-offs, initiating strategies for meeting new customer expectations, and responding effectively to the challenges presented by global market growth.

What are the requirements?

  • Some basic supply chain terminology.
  • Computer and Internet.

What am I going to get from this course?

  • You’ll have the ability to objectively assess your current supply chain function, identify the gaps in its performance, and build an effective foundation for its improvement.
  • You’ll learn how to ramp up the operational control of your organisation’s delivery performance, its responsiveness in terms of cycle times, its cost and asset management, and its promotion of collaborative relationships.
  • You’ll know how to redesign and optimise your supply chain network by implementing best practices in areas like carrier agreements, procurement and replenishment, cross-docking, merge-in-transit, wave picking, and lean methodologies.
  • You’ll understand the most effective approach to streamlining management reporting, particularly as it applies to your organisational structures and objectives.
  • You’ll gain all the knowledge and practical skills you need to successfully align your supply chain team’s professional abilities with your company’s overall goals.

Who is the target audience?

  • It's perfect for business professionals and students of supply chain management at beginner and intermediate level seeking a basic understanding of supply chain performance indicators and metrics.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Course Introduction and Overview
Course Introduction
Scope and Overview of the Metrics and Performance Indicators
Section 2: Supply Chain Reliability
Perfect Order Fulfilment
Orders Delivered in Full
Delivery Performance
Documentation Accurracy
Perfect Condition
Section 3: Supply Chain Responsiveness
Order Fulfilment Cycle Time
Source Cycle Time
Make Cycle Time
Delivery Cycle Time
Section 4: Supply Chain Agility
Upside Supply Chain Flexibility
Upside Supply Chain Adaptability
Downside Supply Chain Adaptability
Section 5: Supply Chain Costs
Total Supply Chain Management Costs and Cost of Goods Sold
Operational Metrics - Cost to Plan, Source, Make, Deliver/Install, and Return
Supply Chain Value at Risk and Mitigation Cost
Section 6: Supply Chain Asset Management
Cash-to-Cash Cycle Time
Return on SC Fixed Assets
Return on Working Capital
Section 7: Best Practices
Carrier Agreements
Collaborative Planning, Forecasting and Replenishment
Co-Located Procurement Representatives
Drum-Buffer-Rope Scheduling
Lean Methods
Six Sigma
Sales and Operations Planning
Supplier Performance
Vendor Managed Inventory
Wave Picking
Course Closure

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Instructor Biography

Operational Excellence Training, Top Experts in Industrial Management

About Us

Operational Excellence Training is a leading provider of high-quality courses and programs related to Industrial Management, Health and Safety at Work, Transportation, Supply Chain Operations, Manufacturing and Warehouse Management.

Our Expertise

Currently, our team includes 5 instructors with expertise in manufacturing, logistics, operations, and services. All the instructors are international-level experts, having 15+ years of practice and Master’s Degree in their relevant field.

Among other professional recognitions, our instructors are members of APICS (Association for Supply Chain and Operations Management), Certified Supply Chain Professionals (CSCP), Certified Lean Six Sigma Black Belts (Acuity Institute) and Certified in Sales and Operations Planning (S&OP Institute).

Our Mission

Our mission is simple: we aim to provide an interactive and engaging learning experience for professionals all around the globe and help them understand and adapt to the requirements of modern management.

The courses we create are structured in a step-by-step manner and contain up-to-date content and comprehensive resources that get our students to the next level.

Get in touch!

If you're one of our students and you want to ask us a question, you can always post a discussion item to one of our courses. We will be more than happy to answer your queries and respond to your needs.

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