Attention Retail Business Owners:
Read and follow this essential pocket guide.
Better yet, purchase books for each employee. Then reward those who increase sales by following these simple techniques!
These strategies work for any size retail company. Technology may change, but customer service will always remain the backbone of business success. Customers are the most important people of every business. They spend money, which pays our paychecks. They buy products and services, which earns profits for our company. We are in the customer business. THEY are our business.
Today, consumers have many, many choices. Appreciate that your customers selected you. Roll out the red carpet with superior service. We show you how!
This lecture is an introduction of the benefits you get from this course, why you need to care about customer service, and what you will gain in providing superior services.
In this lecture, you find the purpose of this course and about BizPro Academy.
This lecture gives an example of 2 stores and how they handle their customer. It also introduces the instructor, and an overview of the course.
Learn the strategies to help you talk and know the importance of conversation with your customers.
This lecture teaches how to show an interest in each customer.
This lecture lists down tips to help you fan the flames of quality conversations.
Learn to agree with your customers and genuinely like them by following the simple steps in this lecture.
Cultivate an attitude of gratitude and know how to appreciate each customer.
Listed in this lecture is our advice on why and how you should never talk negatively at work.
This lecture is an introduction to incredible service ideas.
In this lecture, you find ways on how to always say "YES!" to your customers.
This lecture explains why reviewing your services with the customers shows you are truly taking care of them and how it leads to upselling.
Find a way you can go over and above the ordinary service by offering personal assistance.
This lecture shows you how to project confidence and have a positive attitude.
This lecture teaches how to make the transaction simple for your customer to close the sale and pay you.
This is an introduction on P.O.S. customer interactions and why they are the key to a thriving business.
Learn the advantages of starting with the highest price and its benefits. Always allow your customer to choose.
Allow your customer to spend money by upselling services they need.
This lecture helps you ease your anxiety of collecting money from your customer.
You are worth what you charge. Don't be shy about charging appropriately for your services and time.
Be proud of your high quality services. VALUE is more important than COST.
This is an introduction to smart problem solving.
This lecture teaches how to listen and show genuine care to your customer.
Take your customer's concern seriously and propose a practical solution.
Choose to solve problems, forget about them, and move on to positive things in your life. Have fun and be playful.
This lecture teaches how to stay in control of every situation and how to handle objections.
Never argue or get upset. Often, the customer has their own problems, and it's more about them than it is about you.
This is an introduction of how to boost your business with outstanding customer service.
This lecture gives you great ideas on how to surprise your customer by having fun and they will want to come back and have a good time at your store.
Balance the needs of each person and give adequate attention to each customer.
This lecture teaches how you can do multi-task when you have several customers that need your help at once.
Guarantee a steady stream of customers by creating positive relationships. Encourage customers to come back and ask for referrals.
Find areas in which you can upsell and cross-sell. Suggest additional items that complement the current order.
Instructor's contact info. Contact us today and learn what others are saying about this course. Thank you!
This lecture is the summary of the 5 areas needed for dynamic retail sales and the bonus ideas for your team.
Please download this free handout as a bonus to you and your staff!
Regina P. Brown, a leader in her community, is a licensed Real Estate Broker in California since 1988. Her passion is helping families create a legacy through financial education. She offers real estate seminars and consults extensively with clients one-on-one. She's experienced 2 full real estate economic cycles and has successfully solved many challenging situations.
Ms. Brown is a strong advocate for families, consumers, and her clients. Her mission is to:
· Raise the bar for real estate and mortgage industry professionals
· Educate consumers, be an advocate, and help bring positive change to our economic system
· Assist families to increase their financial knowledge, economic independence, and wealth freedom through individual counseling and published resources
Educated with a degree in each Real Estate and Small Business Management, and armed with a Technical Writing Certificate, Ms. Brown uses her skills to advise her clients; but also as a contributor to the community and professional associations. Her experience includes Habitat for Humanity board member and volunteer, ePro Realtor® certification, active member and participant with the local Realtor® Association, and leadership roles.
Ms. Brown attends continuing education classes and stays abreast of the ever-changing real estate industry. She is trained as a Loss Mitigation Consultant. She also teaches a seminars to real estate agents. Ms. Brown looks forward to helping shape the future of the real estate industry and American family economics. Thank you for the opportunity to serve you!