Super Sales Strategies
4.9 (5 ratings)
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Super Sales Strategies

Reference for Retailers to Rock their Stores
4.9 (5 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
219 students enrolled
Created by Regina P. Brown
Last updated 3/2015
English
Current price: $10 Original price: $20 Discount: 50% off
1 day left at this price!
30-Day Money-Back Guarantee
Includes:
  • 1 hour on-demand video
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Project confidence and win new customers.
  • Increase their sales volume at the cash register.
  • Practice overcoming objections.
  • Solve customer service problems with a good attitude.
  • Get rave reviews from customers for exceptional service.
  • Expand their loyal base of regular customers.
View Curriculum
Requirements
  • Students should have a pen and paper to take notes.
  • An enthusiastic attitude is important.
Description

Attention Retail Business Owners:

  • Do you want to stand out from your competition?
  • Are you depending on customer service for your livelihood?
  • Do you need to boost sales, and the bottom line, profits?
  • Do you want to create a niche for yourself or your company?
  • ZAP! Your problem solved.

Read and follow this essential pocket guide.

Better yet, purchase books for each employee. Then reward those who increase sales by following these simple techniques!

These strategies work for any size retail company. Technology may change, but customer service will always remain the backbone of business success. Customers are the most important people of every business. They spend money, which pays our paychecks. They buy products and services, which earns profits for our company. We are in the customer business. THEY are our business.

Today, consumers have many, many choices. Appreciate that your customers selected you. Roll out the red carpet with superior service. We show you how!

Who is the target audience?
  • This course is for retail business professionals who interface with customers daily.
  • Retail clerks, salespeople, and store shop owners will benefit.
  • This is a basic beginning level.
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Curriculum For This Course
Expand All 36 Lectures Collapse All 36 Lectures 01:08:39
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Welcome & Overview
3 Lectures 14:11

This lecture is an introduction of the benefits you get from this course, why you need to care about customer service, and what you will gain in providing superior services.

Preview 03:25

In this lecture, you find the purpose of this course and about BizPro Academy.

Purpose
02:43

This lecture gives an example of 2 stores and how they handle their customer. It also introduces the instructor, and an overview of the course.

Preview 08:03

Section 1
3 questions
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Talking Tips
6 Lectures 11:32

Learn the strategies to help you talk and know the importance of conversation with your customers.

Preview 01:07

This lecture teaches how to show an interest in each customer.

Show an Interest in Your Customer
01:52

This lecture lists down tips to help you fan the flames of quality conversations.

Create a Conversation
02:43

Learn to agree with your customers and genuinely like them by following the simple steps in this lecture.

Agree With Your Customer
02:50

Cultivate an attitude of gratitude and know how to appreciate each customer.

Show Gratitude
01:06

Listed in this lecture is our advice on why and how you should never talk negatively at work.

Never Talk Negative
01:54

Section 2
6 questions
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Superb Service
6 Lectures 11:09

This lecture is an introduction to incredible service ideas.

Incredible Service Ideas
01:05

In this lecture, you find ways on how to always say "YES!" to your customers.

Always say "YES!"
02:36

This lecture explains why reviewing your services with the customers shows you are truly taking care of them and how it leads to upselling.

Review Your Service
01:42

Find a way you can go over and above the ordinary service by offering personal assistance.

Offer Personal Assistance
03:06

This lecture shows you how to project confidence and have a positive attitude.

Project Confidence
01:44

This lecture teaches how to make the transaction simple for your customer to close the sale and pay you.

Make it Easy to Close the Sale
00:56

Section 3
6 questions
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Mind over Money
6 Lectures 08:09

This is an introduction on P.O.S. customer interactions and why they are the key to a thriving business.

Pricing at the P.O.S.
00:52

Learn the advantages of starting with the highest price and its benefits. Always allow your customer to choose.

Begin with the Highest Prices
01:52

Allow your customer to spend money by upselling services they need.

Never Leave Money on the Counter
01:19

This lecture helps you ease your anxiety of collecting money from your customer.

Focus on Method of Payment
01:25

You are worth what you charge. Don't be shy about charging appropriately for your services and time.

Charge What You're Worth
01:19

Be proud of your high quality services. VALUE is more important than COST.

Don't Feel Guilty
01:22

Section 4
6 questions
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Strategic Solutions
6 Lectures 07:35

This is an introduction to smart problem solving.

Smart Problem Solving
00:38

This lecture teaches how to listen and show genuine care to your customer.

Preview 01:53

Take your customer's concern seriously and propose a practical solution.

Work to Resolve Their Concerns
01:35

Choose to solve problems, forget about them, and move on to positive things in your life. Have fun and be playful.

Lighten the Mood
01:16

This lecture teaches how to stay in control of every situation and how to handle objections.

Stay in Control of your Counter
01:10

Never argue or get upset. Often, the customer has their own problems, and it's more about them than it is about you.

Don't Take it Personal
01:03

Section 5
6 questions
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Develop Depth
6 Lectures 09:59

This is an introduction of how to boost your business with outstanding customer service.

Boost Your Business
02:19

This lecture gives you great ideas on how to surprise your customer by having fun and they will want to come back and have a good time at your store.

Surprise Your Customer
01:42

Balance the needs of each person and give adequate attention to each customer.

Balance the Balloons
01:06

This lecture teaches how you can do multi-task when you have several customers that need your help at once.

Learn to Multi-Task
01:35

Guarantee a steady stream of customers by creating positive relationships. Encourage customers to come back and ask for referrals.

Plant Seeds for Growth
01:47

Find areas in which you can upsell and cross-sell. Suggest additional items that complement the current order.

Upsell, Upsell, Upsell
01:30

Section 6
6 questions
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Summary
3 Lectures 05:04

Instructor's contact info. Contact us today and learn what others are saying about this course. Thank you!

Contact Info
01:40

This lecture is the summary of the 5 areas needed for dynamic retail sales and the bonus ideas for your team.

Conclusion and Bonus Ideas
03:24

Section 7
3 questions

Please download this free handout as a bonus to you and your staff!

FREE Bonus Handout
1 page
About the Instructor
Regina P. Brown
4.9 Average rating
26 Reviews
897 Students
4 Courses
Instructor / Author / Trainer

Regina P. Brown, a leader in her community, is a licensed Real Estate Broker in California since 1988. Her passion is helping families create a legacy through financial education. She offers real estate seminars and consults extensively with clients one-on-one. She's experienced 2 full real estate economic cycles and has successfully solved many challenging situations.

Ms. Brown is a strong advocate for families, consumers, and her clients. Her mission is to:
· Raise the bar for real estate and mortgage industry professionals
· Educate consumers, be an advocate, and help bring positive change to our economic system
· Assist families to increase their financial knowledge, economic independence, and wealth freedom through individual counseling and published resources

Educated with a degree in each Real Estate and Small Business Management, and armed with a Technical Writing Certificate, Ms. Brown uses her skills to advise her clients; but also as a contributor to the community and professional associations. Her experience includes Habitat for Humanity board member and volunteer, ePro Realtor® certification, active member and participant with the local Realtor® Association, and leadership roles.


Ms. Brown attends continuing education classes and stays abreast of the ever-changing real estate industry. She is trained as a Loss Mitigation Consultant. She also teaches a seminars to real estate agents. Ms. Brown looks forward to helping shape the future of the real estate industry and American family economics. Thank you for the opportunity to serve you!