Start and Run a Successful IT Support Company

In this lecture, students will learn the difference between the Managed Services business model and the Break/Fix business model. 

In this lecture students will learn the basics of IT support and in particular, remote IT support and onsite IT support. 

In this lecture students will learn how to provide installations and projects to customers. An installation or a project should not be included as standard in an IT support contract. These services should be charged additional.

In this lecture students will be introduced to maintenance services and how to offer these to customers. Maintenance services are an essential part of IT support. 

In this lecture, students will learn all about Technical Consulting/Virtual CIO. This service is a great service for IT companies looking to differentiate themselves from competitors. 

In this lecture students will learn how to sell hardware and software to students and what margins they can expect to make. 

In this section students will learn about offering hosted/cloud email to customers and what margins they should expect to make. 

In this lecture students will be introduced to providing backup and disaster recovery services to their SME clients. 

In this lecture students can watch over my shoulder as we take a look at Datto backup and DR. 

In this lecture students will learn about how to sell anti-virus software to their customers. Customers can buy yearly or monthly. Selling anti-virus monthly is the best way.

In this lecture students will be introduced to Virtual Desktops. They'll learn what they are and how to sell them to customers. 

In this lecture students will be able to see a demo of a Virtual Desktop. 

In this lecture, students will learn about VOIP. They'll learn what it is and how they can sell the service to customers. 

In this lecture, students will learn the importance of having a standard set of products and templates to offer customers. There is also a download which will help them create their own list. 

In this lecture students will be introduced to how to price their services. We'll talk through the different components which determine pricing. 

In this lecture students will learn what server support is and how to price their services for offering server support. 

In this lecture students will learn what desktop support is and how to price their services for offering desktop support. 

In this lecture students will learn how to price their IT services for a imaginary small business called "John's Bakery"

In this lecture students will learn how to price their IT services for a imaginary business called "Apple Accountants"

In this lecture students will learn how to price their IT services for a imaginary business called "Coca Lola Manufacturing"

In this lecture students will learn what ticketing software is and how it is used in their business. They'll also learn about PSA software and we'll look at some examples. 

In this lecture students will learn what Remote Monitoring and Management software is and what benefits it will bring their business.

In this lecture students will learn how important knowledge base software is for effective IT support. We're also provide examples of software in the marketplace. 

In this lecture students will get an overview of knowledge base software, IT Glue. 

In this lecture students will learn about billing software and why their business needs it. We'll also look at some options. 

In this lecture, students will learn the basics of what pages to put on their website and why each page is important. 

In this lecture students will learn about the importance of blogging to attract new customers. 

In this lecture we will look at the basics of keywords and how customers search Google for IT services. 

In this lecture students will learn the importance of building a database so you can keep in touch with prospects and market to them over time. 

In this lecture students will learn that they need to choose certain marketing activities rather than focussing on them all. 

To build your MSP, you can either get more customers or sell more services to your existing customers. Here are 23 ways you can sell more services to the customers you already have.

In this lecture students will learn about the new customer process. This is an introduction to the section. 

In this lecture students will learn how to handle initial customer enquiries. This is important so IT companies don't waste their time.

In this lecture students will learn about the onsite customer audit. They'll also be shown the audit document that we take into our own customer audits. 

In this lecture students will learn about the meeting they need to have with the management of their prospect. 

This lecture is an introduction to the Dummy Presentation lecture. Students will learn who the dummy presentation is aimed at.

In this lecture students will be taken through a dummy presentation. 

In this lecture students will learn how to create a proposal to send to a customer after they've had a meeting with them. 

In this lecture students will learn three tips on how they can scale their business and ensure it grows.