Start and Run a Successful IT Support Company
4.7 (8 ratings)
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Start and Run a Successful IT Support Company

Change your life and grow an IT Support business!
4.7 (8 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
44 students enrolled
Created by Jonathan Edwards
Last updated 5/2017
English
Curiosity Sale
Current price: $10 Original price: $100 Discount: 90% off
30-Day Money-Back Guarantee
Includes:
  • 4 hours on-demand video
  • 2 Articles
  • 8 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Students will learn the different IT support services they can offer their customers.
  • Students will learn the different cloud services they can offer their customers
  • Students will learn about different IT support pricing models and how to price their services.
  • Students will learn about the different software tools they'll need to be able to provide IT support services.
  • Students will learn the basics on how to market their services to attract new customers.
  • Students will learn how to successfully apply a sales process
  • Students will learn how to audit a client IT network.
  • Students will learn how to present their services to their prospective customers.
  • Students will learn how to send a professional proposal to their prospective customers.
  • Students will be given tips on how to scale their business.
View Curriculum
Requirements
  • Students should have a desire to start an IT support company or want to have a career as a freelance IT professional
  • Students will need a basic knowledge of IT networks
  • Students will need a basic knowledge of Windows operating systems
Description

Welcome to my course on how to start and run your own successful IT company.

Do you want to grow your own successful IT company? Do you want to escape a mundane IT job and be your own boss? Perhaps you already have an IT company but are frustrated with your growth?

If so, this is the course for you!

My name is Jonathan Edwards and I've been an IT Professional for 19 years. For 11 of those years I have owned and managed my own IT support company. In addition, I also own and manage my own Cloud Services company.

I am vastly experienced in providing IT services to small-medium sized  businesses and running a business. 

What will this course cover?

  1. Providing IT support to SME's is much more than simply fixing computers! This course will provide you with all the information you need and the services you should be offering.
  2. Cloud Services is massive for your customers! You need to be earning regular profit from providing cloud services for you customers
  3. Pricing is a HUGE topic within the industry. You have to price your services to remain competitive but also to provide your business with good profits. You'll learn how.
  4. You'll need lots of software tools so you can scale and offer great service. We'll look at some of these in this course.
  5. We'll touch on marketing. You're going to need a steady stream of new customers every month so you can grow. We'll look at what you should be doing and shouldn't be doing in the marketing world.
  6. Successful Client Onboarding can be the difference between getting new customers and not getting new customers! I'll show you a sales process that I've developed over my 11 years of running an IT company. You'll learn how to maximise your time and stop dealing with time wasters!
  7. How do you go from a one-man band to a successful IT company? I'll share some of the tips that have ensured that my business has always enjoyed steady growth.

Plus, you'll get access to me!

I have been in the IT company trenches for 11 years. Every issue that you encounter on your journey I will have faced at some point. I will be on hand to answer all of your questions. 

Be your own boss, create freedom in your life, start an IT company

Who is the target audience?
  • Anyone who wants to start their own IT support company
  • Anyone who owns a IT support company and has a desire to grow
  • Anyone who works in an IT role and wants to expand their knowledge on managing businesses.
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Curriculum For This Course
43 Lectures
04:09:45
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Introduction
2 Lectures 16:27

This lecture is an introduction to the tutor of the course and a description of each section of the course. 

Preview 02:51

This lecture introduces the concept of building an IT support company or working as a freelance IT consultant. There are lots of advantages and disadvantages to both of these options. 

Freelancer or IT company?
13:36
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IT Support Services
5 Lectures 31:05

In this lecture, students will learn the difference between the Managed Services business model and the Break/Fix business model. 

Managed Services versus Break/Fix
03:37

In this lecture students will learn the basics of IT support and in particular, remote IT support and onsite IT support. 

Preview 07:27

In this lecture students will learn how to provide installations and projects to customers. An installation or a project should not be included as standard in an IT support contract. These services should be charged additional.

Service: Installations and Projects
05:50

In this lecture students will be introduced to maintenance services and how to offer these to customers. Maintenance services are an essential part of IT support. 

Service: Maintenance Services
07:38

In this lecture, students will learn all about Technical Consulting/Virtual CIO. This service is a great service for IT companies looking to differentiate themselves from competitors. 

Service: Technical Consulting
06:33
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Selling Cloud Services and Products
9 Lectures 47:39

In this lecture students will learn how to sell hardware and software to students and what margins they can expect to make. 

Preview 06:37

In this section students will learn about offering hosted/cloud email to customers and what margins they should expect to make. 

Hosted Email
06:59

In this lecture students will be introduced to providing backup and disaster recovery services to their SME clients. 

Backup & Disaster Recovery
06:35

In this lecture students can watch over my shoulder as we take a look at Datto backup and DR. 

Overview of Datto Backup & DR
13:23

In this lecture students will learn about how to sell anti-virus software to their customers. Customers can buy yearly or monthly. Selling anti-virus monthly is the best way.

Anti-Virus Software
02:47

In this lecture students will be introduced to Virtual Desktops. They'll learn what they are and how to sell them to customers. 

Virtual Desktops
02:20

In this lecture students will be able to see a demo of a Virtual Desktop. 

Virtual Desktop Demo
01:43

In this lecture, students will learn about VOIP. They'll learn what it is and how they can sell the service to customers. 

Voice-over-IP (VoIP)
02:44

In this lecture, students will learn the importance of having a standard set of products and templates to offer customers. There is also a download which will help them create their own list. 

Defining your Products & Services
04:31
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Pricing
7 Lectures 39:52

In this lecture students will be introduced to how to price their services. We'll talk through the different components which determine pricing. 

How is Pricing Calculated?
05:06

In this lecture students will learn what server support is and how to price their services for offering server support. 

Server Support Pricing
07:47

In this lecture students will learn what desktop support is and how to price their services for offering desktop support. 

Desktop/Laptop Support Pricing
05:42

In this lecture students will learn how to price their IT services for a imaginary small business called "John's Bakery"

Example 1 - Small Business - 10 users
03:16

In this lecture students will learn how to price their IT services for a imaginary business called "Apple Accountants"

Example 2 - Medium Business - 40 users
03:56

In this lecture students will learn how to price their IT services for a imaginary business called "Coca Lola Manufacturing"

Example 3 - Medium Business - 25 users
03:55

Service Level Agreements
10:10
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IT Support Tools
5 Lectures 30:49

In this lecture students will learn what ticketing software is and how it is used in their business. They'll also learn about PSA software and we'll look at some examples. 

Ticketing Software/PSA
09:30

In this lecture students will learn what Remote Monitoring and Management software is and what benefits it will bring their business.

Remote Monitoring & Management (RMM)
06:28

In this lecture students will learn how important knowledge base software is for effective IT support. We're also provide examples of software in the marketplace. 

Knowledge Base Software
07:10

In this lecture students will get an overview of knowledge base software, IT Glue. 

Overview of IT Glue
04:24

In this lecture students will learn about billing software and why their business needs it. We'll also look at some options. 

Billing Software
03:17
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Marketing your Services
5 Lectures 29:24

In this lecture, students will learn the basics of what pages to put on their website and why each page is important. 

Your Website
09:23

In this lecture students will learn about the importance of blogging to attract new customers. 

Blogging
05:21

In this lecture we will look at the basics of keywords and how customers search Google for IT services. 

Keyword Basics
07:02

In this lecture students will learn the importance of building a database so you can keep in touch with prospects and market to them over time. 

Building a Database
03:35

In this lecture students will learn that they need to choose certain marketing activities rather than focussing on them all. 

Choose Something
04:03
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Client Onboarding
7 Lectures 46:44

In this lecture students will learn about the new customer process. This is an introduction to the section. 

Introduction to Customer Onboarding
01:01

In this lecture students will learn how to handle initial customer enquiries. This is important so IT companies don't waste their time.

Initial Customer Contact
05:40

In this lecture students will learn about the onsite customer audit. They'll also be shown the audit document that we take into our own customer audits. 

Onsite Customer Audit
10:01

In this lecture students will learn about the meeting they need to have with the management of their prospect. 

Customer Meeting
07:16

This lecture is an introduction to the Dummy Presentation lecture. Students will learn who the dummy presentation is aimed at.

Dummy Presentation Introduction
02:21

In this lecture students will be taken through a dummy presentation. 

Dummy Presentation
13:44

In this lecture students will learn how to create a proposal to send to a customer after they've had a meeting with them. 

Client Proposal
06:41
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Scaling Up!
1 Lecture 07:14

In this lecture students will learn three tips on how they can scale their business and ensure it grows.

3 x Tips to Scaling your Business
07:14
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The End of the Course
2 Lectures 00:31
The End
00:17

Further Learning
00:14
About the Instructor
Jonathan Edwards
4.4 Average rating
68 Reviews
820 Students
2 Courses
Small Business IT Expert

I've worked in the world of IT and technology since I left school at 17 years old (that's 18 years!). I started my career working for a large UK bank and I've also worked for local councils and legal firms within the technology department. 

I've been a Microsoft Certified Professional since the year 2000 and am committed to learning and gaining expertise as the technology world continues to evolve.

For the past 10 years I have owned and managed my own IT consultancy in the UK, which helps small businesses get the very best from their technology.

I've worked with literally hundreds of small businesses and continue to support them today. 

My real area of expertise is working with small businesses with between 5 and 25 computers. All my courses will be aimed at people who want to help business of this size with their technology needs.